Innovation - 10 Minutes News for Hoteliers - Page 408

Restaurant Owner Launches Free AI Tool to Help California Restaurants Meet Critical Federal Deadline

📡 PAR Technology introduces PAR Clear, a drive-thru communications headset with HD Wideband Audio and DECT 6.0 technology for extended range. It offers cloud-based management, an 11.6” touchscreen command console, and is designed for future scalability. After successful beta testing, PAR Clear is now available, enhancing QSR operations with faster service, reduced errors, and higher customer satisfaction.

HungerRush Adds Customer Engagement Tool for Restaurants

💳 Maestro PMS solutions’ MezzoPay integrates with b4checkin’s TransForm to secure hotel transactions, battling chargebacks and fraud by obscuring credit card details in CNP transactions. The travel and hospitality industries faced approximately $25 billion in chargebacks in 2023. The partnership aims to protect businesses from losses and PCI compliance breaches, replacing outdated payment methods with secure, real-time processing and encryption. MezzoPay / TransForm benefits include direct email payment requests, immediate confirmations, and instant processing.

LA Restaurant to Add Power Digester

💰 Maestro PMS solutions integrated with MezzoPay and b4checkin's TransForm for secure hotel payments, aiming to reduce chargebacks and fraud. Juniper Research and Chargeback Gurus report $25 billion in chargebacks for travel and hospitality in 2023. MezzoPay/TransForm benefits include direct email payment requests, instant processing, and encrypted card information. Integration now available for Maestro clients, enhancing payment efficiency and security.

Maestro All-In-One PMSs’ MezzoPay Embedded Payments Enhances Security with Integration of b4’s TransForm

💳 MezzoPay and b4checkin's TransForm integrated, enhancing secure hotel payment processing. Hotel stays become safer with embedded credit-card processing in the Maestro PMS, fighting chargebacks and fraud. Juniper Research reports $25 billion in chargebacks for travel and hospitality in 2023. TransForm's benefits: email payment requests, immediate confirmations, real-time processing, and encryption. The integration aims for PCI compliance, fraud protection, and streamlined payments.

1 min

LaCimbali awarded “Europe’s Best Coffee Equipment Manufacturer” in the fully automatics category

☕ LaCimbali won "Europe’s Best Coffee Equipment Manufacturer" in the Fully Automatics category at the European Coffee Symposium in Berlin. Andrea Clerici, Cimbali Group Business Director, stated the award inspires continued innovation in super-automatic machines. Cimbali has 60 years of industry experience and launched the iconic Cimbali Super Bar in 1969. They are recognized for innovative technologies and are a trusted partner to major European and international chains.

Tackling High Turnover in the QSR Industry with Technology and Culture

💻 Reducing turnover in organizations requires modernizing technology to meet workers' needs, such as flexible scheduling and instant HR information access. Modern workforce management systems in QSRs and hospitality can automate onboarding, payroll, and shift management, thereby retaining talent. Cultural improvements alongside technology, like recognition programs and real-time feedback tools, are essential. 90% of employees feel their workplace experience affects customer service quality. Therefore, investment in employee experience technology is crucial for reducing turnover and enhancing customer satisfaction within the hospitality industry.

4 min

How to maximize group revenue in holiday season

💸 Mews, a property management system (PMS), assists hotels in managing high demand during the holiday season, offering customizable options and seamless communication. It provides real-time updates, resource management, and a private booking engine link, addressing issues of lost bookings, operational inefficiencies, and decreased client satisfaction. Mews integrates with other systems, offers robust reporting, a user-friendly interface, and customization to enhance guest satisfaction and drive revenue, helping hotels capitalize on the holidays and plan for success in '25.

3 min

Introducing the GenMews Program

🎓 The GenMews Program targets recent graduates (up to two years post-graduation) aiming for a hospitality tech career. It's a two-year program offering rotations across three departments every eight months. Participants get a competitive salary and can choose their rotational path. The program provides hands-on experience and personal growth, with placements available in Prague, London, Amsterdam, or Barcelona. Applications are currently open, and an informational webinar is scheduled for 18th November.

2 min

Mews Coffee Corner with harry’s home and Gauvendi | Mews blog

☕ harry's home, founded in 2006, partnered with Gauvendi to implement hyper-personalization and dynamic inventory management. This collaboration has led to a 50% increase in direct bookings, 70% automation of the reservation process, a 24% rise in incremental revenue through upselling room features, a 30% improvement in Net Promoter Scores, and a 20% boost in average revenue. Mews Marketplace offers over 1,000 hospitality solutions to build a tech stack without connection fees.

7 min

Why Microservice Hotel PMS Architecture is the Future

🏨 Over 90% of hotels still use legacy Client-Server architecture from the '80s and '90s, unable to scale and lacking agility. Google, Amazon, and Netflix have transitioned to microservice architecture for better scalability and innovation. Microservice hotel PMS architecture allows hotels to seamlessly integrate new features, with Shiji Group leading this advancement. Microservices also enhance data protection by allowing separation of personal data, crucial as personally identifiable information value increases 5x with additional details, reaching $125. The hospitality industry is urged to adopt this innovative, sustainable, and scalable microservice architecture for future readiness.

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