Innovation - 10 Minutes News for Hoteliers - Page 232

3 min

Palacio Arriluce Hotel selects Shiji’s Daylight PMS for Luxury Efficiency

📰 November 20, 2025, Barcelona, Spain - Palacio Arriluce Hotel in Getxo near Bilbao adopts Shiji’s Daylight PMS for improved operations and guest experiences. Part of The Leading Hotels of the World, this luxury hotel embraces a cloud-based system to boost efficiency. Shiji, with over 5,000 employees and services to 91,000 hotels, delivers innovative hospitality technology globally. Palacio Arriluce, a historical palace since 1912, combines timeless elegance with cutting-edge solutions.

6 min

132 – Googles AI agents in travel, nice

🚀 Google introduced Agentic AI for travel, offering a seamless booking experience while sparking discussions about AI's impact on OTAs and marketing. The September 2025 update by Seer Interactive revealed that Google's AI Overviews can cause CTRs to drop over 60%, although being cited inside boosts clicks significantly. Hotel lobbies are evolving into retail spaces, and a major Cloudflare outage exposed internet centralization issues. Meanwhile, Mandarin Oriental emphasizes human touch over technology in luxury hospitality.

2 min

Bespoke Hotels adopts Canary Tech for digital guest services

📱 Bespoke Hotels partners with Canary Technologies to enhance guest experiences across 50+ UK properties. Guests can now communicate via SMS and WhatsApp, with real-time translation in over 100 languages. Features like mobile check-in, smart checkout, and dynamic upsells aim to personalize stays. Canary's AI-powered solutions streamline check-ins and boost guest satisfaction, combining innovation with personal hospitality. The rollout covers the majority of Bespoke's portfolio, enhancing guest interaction and operational efficiency.

6 min

7 Ways AI Bridges the Gap Created by Staff Shortages in Hospitality

💻 Staff shortages in hospitality are structural, with annual turnover rates of 70-80% in the US and 52% in the UK. The causes include seasonal workforce tendencies, low wages, and burnout. AI offers solutions by handling routine tasks, improving guest interactions, streamlining check-ins, and enhancing operational forecasting. TrustYou’s AI Agents lighten administrative burdens and improve guest feedback loops, helping hotels maintain service quality amid staffing crises, ultimately supporting staff and enhancing guest experiences.

4 min

Too Big to be Small, Too Small to be Big: 2026 Mid-Sized Hotel Guide

📊 In 2026, hotel groups face three critical challenges: data-driven insights, precision guest targeting, and managing acquisition costs. With over 200 departments across 20 hotels, lacking centralized Business Intelligence causes strategic paralysis and budget risks. Fine-tuning guest experiences boosts revenue and productivity, while independent hotels must cap OTA commissions and invest in brand identity. Failure to adapt may lead to reliance on Soft Brands. Embracing these mandates ensures competitive edge and independence.

2 min

World-first biometric corridors at scale…

🛰 Indonesia's Directorate General of Immigration has launched the world's first large-scale biometric corridors at Jakarta and Surabaya airports. Part of the 'All Indonesia' initiative, this technology from Amadeus uses AI-enabled biometrics for seamless border crossing, initially aiding elderly and disabled travelers. The system supports 220,000 Hajj pilgrims by verifying identities in motion, enhancing travel efficiency. The collaboration includes Amadeus and Sinergi Teknoglobal Perkasa, aiming to empower local teams with technology transfer.

2 min

Protect Group rolls out new platform

💸 Protect Group has launched the Agent Platform, a tool enabling offline travel agents to sell refund protection without technical integration. It offers a new revenue stream and commission structure for agents. Offline bookings, crucial in sectors like cruises where 80% of transactions occur, now benefit from refund protection capabilities. Stephen Joyce emphasizes this platform's importance in meeting demand for booking flexibility. Currently, it’s being introduced to selected agencies, with broader access planned.

2 min

More than 1,400 hosts find AI ‘overwhelming’

📈 Hosts in the short-term rental industry are spending 8.3 hours/week managing listings, with AI aiding only 14% as of 2025. Despite AI's promise, 47% find it overwhelming. Administrative tasks consume time for 76%, and 72% are bogged down by property servicing. Only 10% plan to invest in cleaning tech, while 48% still use spreadsheets. Airbnb use remains high at 98%, with a satisfaction score of 4.1/5. Direct bookings are emphasized by 90% of hosts for future investment.

eDreams ODIGEO subscriber base up by a fifth

💰 Popular travel platform eDreams ODIGEO recorded an 18% increase in Prime membership in the first half of 2026, reaching 7.7 million members. The company added 1.2 million new members in the past year, with 457,000 net additions in the first half. This resulted in a 16% rise in profitability, hitting €94 million. CEO Dana Dunne highlighted the platform's unique value and shareholder benefits. A new plan aims to boost Prime membership growth through 2030.

From room types to experiences — how AI is quietly rewriting the rules of hotel merchandising

🏨 November 20, 2025: AI travel assistants revolutionize hotel room selections by focusing on travelers' intentions rather than standard categories like Superior or Deluxe. Experience-based selling enhances pricing, demand, and direct bookings by making hotel rooms emotionally relatable and machine-readable. Hotels with rich experiential data gain a competitive edge, surfacing more frequently in AI recommendations. This shift offers branding opportunities, especially for boutique and design-led hotels, allowing them to showcase their unique identities and stories.

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