Innovation

Based on three years of research and reporting, Globetrender has launched its “Innovators 100” report, showcasing game-changing concepts in travel from across the globe. Globetrender’s “Innovators 100” report is a…

This article was written by Hospitality Technology. Click here to read the original article In hospitality tech, most innovations have improved how hotels execute existing tasks—faster check-ins, better channel management,…

This article was written by Lodging Magazine. Click here to read the original article Cory Chambers, Executive Vice President, Chief Commercial and Analytics Officer, HVMG Amplifying operations is critical for…

Consolidation, AI, social media booking, and direct channel growth define the next era of hotel distribution. BARCELONA, Spain, June 11, 2025 – Shiji, the global hospitality technology innovator, today announced…

Shiji and Roibos join forces to deliver smarter hotel distribution and seamless global connectivity. BARCELONA, Spain, April 15, 2025 – Shiji, a global leader in hospitality technology, is pleased to…

This article was written by Lodging Magazine. Click here to read the original article DOVER, Delaware—Smart Hotel Manager announced that the company is working with Remington Hospitality to advance its…

The most significant barrier holding back hotel F&B isn’t cost, but comfort, a deep-seated comfort with outdated systems. It’s the notepad by the pool, the clunky POS terminal, and the data that never leaves the restaurant. This operational friction is a constant source of frustration for staff and a silent disappointment for guests who expect more.

I’m often asked, “What should AI be used for?” While there is much that AI can do to support businesses in general, it’s obvious that I’m being asked how it relates to customer service and customer experience (CX). The true meaning of the question is more about what tasks AI can do to support a customer, thereby potentially eliminating the need for a live agent who deals directly with customers.

Artificial intelligence is fundamentally transforming the restaurant industry, with personalization emerging as perhaps one of the most significant developments. Unlike basic personalization that might simply remember a customer’s name or birthday, Artificial intelligence-driven personalization leverages advanced algorithms, machine learning, and large datasets to anticipate needs, personalize offerings, and create seamless experiences uniquely crafted for each individual. As reported by Statista the global food service market, valued at $2.52 trillion in 2021 and projected to reach $4.43 trillion by 2028, is increasingly embracing these technologies. So how will AI-driven personalization in restaurants reshape guest experiences over the next five years? What are the current applications, emerging trends, technological elements, and implications for businesses and consumers?

AI agents are gaining autonomy—capable of making decisions and purchases on behalf of consumers. The emergence of browser-based AI agents, such as Mariner and Operator, is already putting agentic assistants…