Innovation

Our latest summer release isn’t your average feature drop. It’s a curated set of updates designed to quietly and powerfully eliminate friction, streamline daily tasks and elevate the guest experience…

CEO+AI is for travel leaders interested in AI strategy and business outcomes. A DMO CEO, who’s among the most advanced in AI strategy, told me recently, “You need to stop…

Day one of the Innovation Festival by Fast Company left me with a simple but powerful reminder. In the Brewing the Comeback session, Mark Wilson spoke with Brian Niccol, CEO…

Booking.com is in trouble. Agentic AI is coming for OTAs. Glenn Fogel just admitted it on stage at Skift, calling this “the next dot-com boom.” He’ll say Booking is ready:…

This article was written by Lodging Magazine. Click here to read the original article (L) Paco Pérez-Lozao Rüter, president, hospitality, Amadeus and (R) Mitra Sorrells, senior vice president, content, Phocuswright…

ChatGPT could become another ad channel for OTAs but can OTAs compete on agents? Some AI projects that actually work. Why AI fails. And Monocle. Hello, The AI hype is…

RMS, the leading hospitality platform for hotels, serviced apartments, vacation rentals, and outdoor accommodations, has announced a new strategic partnership with SiteMinder to deliver seamless integration with its next-generation revenue platform.

Author: Stephen Burke, founder & CEO of RobosizeME Introduction: Why Leaders Need to Care About Automation Now Are your teams still spending hours manually entering reservations, reconciling payments, checking reservations,…

I’ve spent years watching hotel managers juggle operations like circus performers. Emails at midnight, last-minute cancellations, staff shortages, unexpected group bookings, fluctuating ADRs, you name it. Managers have been trained to react. But leadership isn’t about reacting. It’s about anticipating, steering, and inspiring.

Booking Holdings CEO Glenn Fogel sees similarities between the rise of generative AI and the early days of the internet – and he’s drawing on personal experience to navigate what’s…