Innovation

📈 Mews' AI-powered Smart Tips is transforming hotel operations globally, with over 5 million weekly views. At Boardwalk Boutique Hotel Aruba, this tool is enhancing guest experiences and loyalty. Trisha Reinkemeyer notes its efficiency in personalizing service, like recalling guest preferences. Auberge St Pol in Belgium reports improved guest interactions from AI Smart Tips, which centralizes guest data in the PMS and Reservation calendar, saving time and streamlining workflows for hotel staff.

💻 Leading F&B and hospitality platform, IRIS, handles over $250,000 in orders annually across 100+ countries and 2,000 hotels, with staff in the UK, North America, China, Europe, and South East Asia. Partnering with brands like Marriott and Hilton, IRIS clients see a 20%-70% boost in F&B revenue. New features like Charge to Room and Advance Ordering enhance guest experience, while maintaining high security and global support. CEO Mark Horne highlights strategic growth and industry investment.

🛠 CaptainBook has introduced the first AI Assistant tailored for the Tours & Experiences sector, now available in 49 countries, primarily in Southern Europe and the USA. Launched in 2021, it automates customer service, operates 24/7 in multiple languages, and simplifies booking processes. This innovation follows a pre-seed funding round in January 2023. The AI Assistant helps increase direct sales and organizes customer interactions, boosting revenue and expanding new income streams for partners.

📄 SalesAndCatering.com partners with Champion Hotels, the largest privately-owned hotel operator in the U.S., to implement STS Cloud for group sales and event management. Champion Hotels, managing over 150 properties, has successfully onboarded 21 locations. The solution enables real-time collaboration and streamlines operations across 21 properties, enhancing decision-making and communication. STS Cloud facilitates lead tracking, booking, and reporting, offering flexibility for the modern hospitality industry.

📈 SalesAndCatering.com partners with Champion Hotels, the largest privately-owned hotel operator in the U.S., to deploy STS Cloud. As of June 2025, 21 properties have onboarded the platform. Champion Hotels, based in Oklahoma, operates over 150 properties. The cloud-based STS Cloud enhances group sales and event management, offering real-time collaboration and comprehensive reporting. The partnership emphasizes modernization, enabling efficient operations and communication across all properties.

🏨 Champion Hotels, the largest privately-owned hotel operator in the U.S. with over 150 properties, has partnered with SalesAndCatering.com to implement STS Cloud for group sales and event management. As of now, 21 properties have successfully onboarded the platform. This cloud-based solution enhances lead tracking, booking, and reporting capabilities, facilitating real-time collaboration and decision-making. Mike Farney, Champion Hotels' Area Director of Sales, highlights its intuitive design and comprehensive reporting as key benefits.

Here’s a concise summary of the article with key facts and figures: 📈 Online travel agencies earned $266 billion from global bookings last year, with hotel fees as high as 25%. To counteract this, new tools were launched: an upgraded Guest Portal, an Hourly Booking Engine, Mews for Salesforce, Digital Key, and Mews Terminal S2. AI innovations, including Atomize RMS and Smart Tips, enhance revenue strategies. Deloitte's 2024 survey highlights labor shortages as a key issue. Mews Events and Amadeus integration expand revenue opportunities for hoteliers.

📈 LodgIQ sponsors the HSMAI Commercial Strategy Week, June 16-18, 2025, in Indianapolis, co-located with HITEC. LodgIQ, based in Sunnyvale, CA, provides AI-powered revenue management tech to over 550 hotels, enhancing strategic decision-making with real-time data. CEO Vincent Ramelli emphasizes their commitment to innovation and education in hospitality revenue management. LodgIQ aims to transform data-driven strategies with machine learning and a user-friendly platform, supporting HSMAI's mission to advance industry practices.

Hospitality revenue technology provider LodgIQ, a pioneer of commercial strategy, brings data-driven leadership to support HSMAI’s ongoing education mission. Sunnyvale, CA, June 3rd, 2025 – LodgIQ, a leading provider of…