Innovation

🍴 In the past year, restaurants spent $47,000 on technology like QR codes, tablets, and chatbots, but guest satisfaction decreased. Despite tech investments, human interaction—like attentive servers and hosts—is irreplaceable in creating memorable experiences. Technology handles transactions, but hospitality requires human touch. Current successful restaurants focus on genuine connections rather than tech, emphasizing that tech should enhance rather than replace human interaction. When did a guest last rave about a QR code?

💡 Preciosa Lighting unveils Drifting Lights at Downtown Design 2025. This new Signature Design uses fused glass panels within stainless steel frames to create a serene, atmospheric light experience. Using 3D spatial mapping and RGBW technology, light flows across glass, reminiscent of water or clouds. The design blends traditional craftsmanship with digital precision, offering a customizable experience via the Signature Design Generator, enabling designers to adapt scale, form, and intensity for diverse environments.

💵 Mobile payments have revolutionized travel over two decades, enabling seamless trips and boosting revenues for providers. Frictionless payments allow for easy transactions, such as boarding city trains or buying museum tickets. Airbnb reports 20% of guest spend from upsells. Despite under 50% of tour bookings being online, platforms like GetYourGuide and Tiqets are expanding. With Expedia acquiring Tiqets, the industry's connected trip ambition becomes increasingly strategic. Cash-in-travel could soon be as rare as paper boarding passes.

💰 Vueling, part of the IAG Group, is rolling out its revamped Vueling Club loyalty programme in the coming weeks. This program introduces a four-tier structure: Basic, Smart, Pius, and Premium, enhancing recognition for frequent flyers. Members can earn and redeem Avios, maintaining consistency across IAG airlines. Tier Points, based on spending rather than flight count, will determine membership levels, offering more tailored benefits throughout the travel experience.

💻 Navan and Booking.com have enhanced their integration via a direct API announced in Palo Alto. This expansion increases accommodation access and offers reserved rates to simplify business travel bookings. The collaboration targets travelers, travel managers, and finance teams by providing a smoother booking and payment experience, reducing transaction failures, and expanding inventory. Booking.com aims to grow its corporate market presence, while Navan enhances its platform's content and compliance.

📅 June 15, 2026, Anna Blue and Anthony Melchiorri launch the Hospitality Creator Summit (HCS) in partnership with HITEC at the world's largest hospitality technology conference. This invite-only event will unite content creators and hospitality leaders with sessions in keynotes, workshops, and networking. The Creator Lab, a content production hub, will be on the HITEC floor, encouraging collaboration and innovation. HFTP, established in 1952, facilitates this vision with extensive resources and international reach.

❄️ Arctic SnowHotel & Glass Igloos in Finnish Lapland rebuilds its snow hotel annually, operating from December 15 to March's end. Situated 30 km north of the Arctic Circle, the hotel features 20 ice rooms, a 150-seat ice restaurant, and an ice bar. Despite sub-zero challenges, Mews technology aids operations. Rovaniemi's airport, Finland’s second busiest, boosts tourism. With activities like reindeer rides and snow saunas, it's a unique winter experience. Pricing is set well in advance, focusing on autumn demand.

📅 January 22, 2026, in Seoul, Korea, Shiji announced a strategic partnership with allmytour to integrate Shiji’s Horizon Distribution. This partnership provides allmytour access to over 90,000 hotels globally, enhancing inbound and outbound travel competitiveness in Northeast Asia. Shiji supports over 91,000 hotels worldwide and employs more than 5,000 people. Allmytour, boosted by an 8 billion won Series A investment, launched the 'Awesome Membership' in May 2024, offering access to 3 million accommodations.

🤖 Automate repetitive tasks like rate updates, inventory management, and internal reports for efficiency. Avoid automating human interactions, such as emails, social media posts, and personal recommendations, to maintain authenticity and trust. Automation should not fake human intention, as this can damage reputations and lead to disengagement. Prioritize automating processes that move systems, not people, for better results. Trust is key and only humans can convey genuine intention.