Innovation - 10 Minutes News for Hoteliers - Page 405

3 min

Why every hotel should connect their PMS and CRM

💾 Integrating Property Management Systems (PMS) and Customer Relationship Management (CRM) enhances guest experiences and increases team productivity. Personalization includes assigning favorite rooms, adjusting minibars for teetotalers, and sending pre-booking links for restaurant regulars. Data from PMS and CRM helps prioritize high-revenue corporate accounts and identify loyal guests for rewards. Segmentation enables targeted marketing, while PMS-CRM integration boosts efficiency and reduces errors. Mews has developed a two-way connection with Salesforce to leverage guest data for personalized experiences and operational efficiency.

1 min

Essential Front Office Systems Used by Hotels

💾 No factual data regarding front office systems in hotels, their functionality, benefits, or any related statistics are provided within the text to summarize. The article appears to be a placeholder or template content with metadata for SEO optimization and web design for Hotelogix's blog, focusing on the importance of essential front office systems in hotels. The expected publication date is September 26, 2024, with a last-modified timestamp on September 27, 2024. The content mentions the aim to discuss software for hotel front desks but does not contain specific details.

2 min

Is Your CRS-CRM Integration Sabotaging Guest Experiences?

📱 Poorly integrated Central Reservation System (CRS) and Customer Relationship Management (CRM) in hotels result in fragmented data, missed upselling and loyalty opportunities, increased labor due to manual data entry, and higher reliance on high-commission Online Travel Agencies (OTAs). Native integration of CRS-CRM enables real-time data sharing, automatic application of guest preferences, and efficient upselling, reducing OTA reliance and distribution costs while enhancing guest experience and loyalty.

8 min

Everything announced at Meta Connect 2024

🎬 Meta's annual Connect conference took place in Menlo Park, California, showcasing Orion AR glasses and AI advancements. Mark Zuckerberg introduced the Orion AR glasses and a new AI model, Llama 3.2, while announcing expansions in AI features across Meta's platforms. The conference also marked the debut of Quest 3S VR headset, succeeding the Quest 2 and Quest Pro. Celebrity voices such as Kristen Bell's are featured in Meta's AI chatbot, with Bell initially opposing Meta's AI data usage. Additionally, new limited-edition Meta Ray-Bans were launched, priced at $429, with only 7,500 available and featuring transition lenses.

3 min

STAAH – Prioritising Cyber Security and Best Practices

🔒 STAAH, a technology partner to over 20,000 hoteliers, emphasizes data security, supporting 500+ integrations with robust protocols and industry-leading practices. They employ HTTPS with TLS 1.2, AES256 encryption following PCI-DSS standards, and exceed regulatory requirements to protect personal and reservation data stored on AWS Aurora. Founder Gavin Jeddo underlines that reputation hinges on cybersecurity. STAAH aligns with OTAs processing billions of bookings, ensuring safety through continuous monitoring, compliance, and educational resources to mitigate cyber risks.

1 min

Embracing Technology: The Future of Work with AI

🖧 AI-driven noise cancellation technology enhances virtual meetings by filtering out background noise. AI meeting transcription and note-taking features improve workflow and productivity by accurately capturing discussions and organizing key points. These advancements allow employees to concentrate on core tasks and help organizations maintain efficiency regardless of location. STAAH is dedicated to harnessing these innovations to drive productivity and success.

STUDY: 60% of Consumers Fed Up with Tipping

📞 PolyAI, a voice AI company, partners with OpenTable to enhance restaurant customer service. National Restaurant Association survey revealed 62% of operators lack staff for demand, and 30-60% of calls are missed, per PolyAI data. OpenTable's network can now use PolyAI voice assistants for booking and inquiries, even outside working hours. Melting Pot, a North American fondue chain with 90+ locations, is an early adopter, seeing potential for quick implementation within three weeks. OpenTable's Integration Marketplace enables over 150+ software integrations.

DailyPay, WorkJam Join Forces yo Bring Earned Wage Access to Frontline Workers

📈 Piada Italian Street Food partners with Sparkfly to enhance their guest loyalty program, introducing a customizable, tier-based experience with the Piada One digital engagement platform. The new system, replacing separate programs for purchases and catering, integrates with Olo for online ordering and allows guests to earn rewards based on spending, offering benefits like free entrées, drinks, and exclusive challenges. Sparkfly's integration supports a personalized customer journey, with Piada planning tier-based marketing and incentives for loyal customers.

Former CIO at YUM! Brands to Replace IHOP’s Retiring President Jay Johns

📖 Piada Italian Street Food collaborates with Sparkfly to enhance its guest loyalty program with customizable tiers, allowing guests to earn rewards based on spending. The program, part of Piada One digital platform, integrates with CRM tools and offers flexibility in reward redemption. Jason Profitt, VP of technology at Piada, emphasizes personalization and operational control. Sparkfly, led by CEO Catherine Tabor, adds innovative functionalities with Olo integration. The revamped system replaces separate loyalty programs with a unified, points-based approach responding to customer feedback, promising faster rewards accrual for larger orders. Sparkfly also serves Chipotle, First Watch, and Bojangles with tailored tech solutions.

The Access Group Acquires QikServe

💲 Piada Italian Street Food partners with Sparkfly to revamp its in-house developed guest loyalty program. The updated system introduces customizable tiers, allowing guests to earn rewards based on spending levels and choose from different offers. Integration with Olo via Sparkfly enhances customer experience through improved loyalty and offers. The unified Piada One platform consolidates regular purchases and catering programs, responding to feedback for a points-based system that favors higher value orders. Sparkfly brings experience from working with brands like Chipotle, First Watch, and Bojangles.

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