Innovation - 10 Minutes News for Hoteliers - Page 403

2 min

The Hotels Network Named Best Direct Booking Tool for Third Consecutive Year in 2025 HotelTechAwards

🏨 The Hotels Network (THN) was awarded 2025's #1 Direct Booking Tool by Hotel Tech Report for the third consecutive year and runner-up for Hotel Rate Parity. These awards are based on feedback from verified hotel technology users in over 120 countries. THN's platform is celebrated for its ease of use, personalization, AI-driven technology, and a customer success team that acts as an extension of clients' teams. HotelTechReport is the global authority in hotel technology with more than 1.8 million software buyers annually, providing unbiased reviews and data-driven recommendations.

3 min

Motorola Solutions to Acquire Theatro

🍵 HTeaO, an iced tea franchise, partners with Detroit Labs, Paytronix, and Growth Factor to launch a new technology suite, including a custom mobile app, loyalty program, and redesigned website. The mobile app offers in-store pickup, curbside service, and DoorDash delivery, integrated with Apple Pay. The Paytronix-powered loyalty program earns customers 2 Points per dollar, with rewards like 50% off or free tea and gallons. A revamped website provides enhanced user experience. HTeaO aims to improve customer engagement and brand loyalty through these digital enhancements.

3 min

Chowly Introduces The Chowly Platform

📱 HTeaO, an iced tea franchise, launched a new technology suite in partnership with Detroit Labs, Paytronix, and Growth Factor. The mobile app offers pick-up, curbside, and DoorDash delivery with Apple Pay support. Customers earn 2 Points/dollar spent, with rewards like 50% off for 50 Points, and free beverages at 75 and 100 Points. The new website features enhanced e-commerce and store locator. This digital upgrade underscores HTeaO's commitment to convenience and customer engagement.

3 min

CASE STUDY: Tech Overhaul Brings Five-Star Experiences and New Revenue Opportunities to Plush Fabryka Wełny Hotel & Spa

📈 Kramer, an audio-visual experience company, has been chosen by Fabryka Wełny Hotel & Spa near Łódź, Poland, to modernize their AV systems. The hotel features 122 guestrooms, nine conference rooms, a ballroom, a wedding hall, and a philharmonic hall. Warsaw-based Modulit Solutions Polska implemented Kramer's KC-BRAINware-25 control platform, KDS-7 AVoIP Encoder, and the VIA GO² wireless presentation device. The project was completed on time and within budget, with staff praising the system's ease of integration and automation capabilities.

3 min

HTeaO Partners with Detroit Labs, Paytronix, and Growth Factor to Unveil a World-Class Tech Suite, Elevating the Guest Experience

🍺 HTeaO, an iced tea franchise, partnered with Detroit Labs, Paytronix, and Growth Factor to launch a new technology suite, including a mobile app with DoorDash delivery, Apple Pay, and customizable orders. The Paytronix-powered loyalty program offers 2 Points per dollar, with rewards ranging from 50% off a tea to a free gallon or coffee for 50-100 Points. The redesigned website features store locators and enhanced e-commerce. To promote the launch, HTeaO is giving a free Huge Tea to new app loyalty members.

3 min

NRF 2025 NEWS: WorkJam Adds AI Chatbot and Livestream Video to Empower Frontline Workforce

🍷 HTeaO, an iced tea franchise, has launched a new technology suite with Detroit Labs, Paytronix, and Growth Factor. The suite includes a custom mobile app, loyalty program, and redesigned website. The app offers pick-up, curbside service, and DoorDash delivery, plus Apple Pay. The Paytronix-powered loyalty program gives 2 Points per dollar, with 50 Points for 50% off tea, 75 for a free cup or mini gallon, and 100 for a gallon or coffee. A free Huge Tea is offered for app downloads and loyalty sign-ups.

1 min

Cloudbeds honored for 7th year in a row in 2025 HotelTechAwards

🏨 Cloudbeds, headquartered in San Diego, CA, received five top honors in the 2025 HotelTechAwards: Best Hotel Management Software, Property Management System Finalist, Channel Manager Finalist, Top 10 People’s Choice, and Overall 10 Best Places to Work. As a seven-time winner, Cloudbeds is a highly-rated vendor by thousands of customers on HotelTechReport. CEO Adam Harris highlights their focus on delivering enterprise-grade technology. Annually, 2.5 million hotel industry professionals use HotelTechReport.com, with award winners selected based on verified user feedback from over 120 countries.

2 min

Call Your Mother receives investment from private equity firm behind CAVA’s growth

💰 Washington, D.C.-based deli Call Your Mother partnered with Invus through Artal Group for an undisclosed investment to expand its footprint. The company maintains leadership with cofounders CEO Andrew Dana and executive chef Daniela Moreira, featured in NRN's Power List in 2022. Call Your Mother operates 17 locations offering Jewish deli classics with a modern twist. Plans include a new commissary in D.C., technology upgrades, an app, and expansion to a third market. Invus previously invested in CAVA Group in 2015 and partners with SeoulSpice and Hattie B's. Advisors for the deal were Harrington Park Advisors and Blank Rome for Call Your Mother, and Patterson Belknap and BDO for Invus.

4 min

The AI Maturity Crisis in Hospitality: Your Guests Deserve More than Basic Bots

🛒 A recent study indicates that 60% of AI deployments in the hospitality industry's contact centers are considered "low maturity," focusing on automation and cost reduction rather than enhancing customer experience. This trend affects guest satisfaction, as evidenced by 42% of contact centers struggling with high agent turnover, 39% facing employee burnout, 31% dealing with fragmented tools and data, and 20% experiencing long customer wait times. Mature AI deployments see 68% increases in upsell and cross-sell rates, 66% reduction in customer acquisition costs, and 64% improvement in revenue per interaction. High-maturity AI is crucial for personalized service and efficient operations.

Campaigns Manager

📣 HiJiffy's Campaigns Manager is designed for hoteliers to independently create, manage, and monitor messaging campaigns. It features automated in-stay campaigns, real-time analytics, and flexible management options. The tool offers benefits for hotels, such as increasing direct bookings and staying organized, as well as saving staff time and reducing errors. Guests benefit from timely updates and better experiences. Access is plan-specific, with Premium Plan offering up to 4 campaigns per reservation by default, and Enterprise Plan having customizable limits. Overuse incurs additional charges. The Overview tab allows tracking of messages, extra costs, and campaign breakdowns, while the List of Campaigns tab facilitates campaign management. Integrations with PMS/CRM are required for recurring campaigns. Campaign setup involves selecting details, setting triggers, targeting guests, configuring channels, and composing messages. The Campaigns Manager also helps send messages at key times during guest journeys, from pre-arrival to departure. For further support, users can access HiJiffy's Help Center or contact Customer Success representatives.

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