Innovation

📡 Enseo, with 24 years of experience, provides customized hotel TV features for special events and groups, enhancing guest experience and generating added revenue. Their technology portfolio includes digital TV, managed Wi-Fi, IoT smart room automation, energy management, and MadeSafe® employee safety devices. Enseo excels in service and support, offering 24/7/365 customer care and remote monitoring. These solutions contribute to increased guest satisfaction, brand loyalty, and operational efficiency, positioning hotels ahead of the competition.

🏨 MGM Resorts streamlined customer service and operational efficiency with Bloomfire, a centralized knowledge management platform. 55% of call center employees reported increased efficiency, and the average search time was cut by 50%, from over an hour to under 30 minutes per shift. Service quality improved by 55%, with consistency across teams increasing by 80%. A 3x return on investment was achieved within 12 months of implementation, enhancing customer satisfaction and revenue streams for MGM's 800+ customer support agents.

🎄 Blacklane's "Holiday Chauffeur-by-the-Hour" service, available until January 2, 2025, offers six hours of chauffeur assistance in London, including bag-carrying and door-to-door transfers. December 9th was last year's peak Christmas shopping day in major cities, with a surge in bookings prior to Christmas. The service caters to tailored journeys to popular destinations like Selfridges, Bond Street, The Langham Hotel, and The Rosewood Hotel, according to Blacklane's data. James Dow, UK general manager, emphasizes stress-free, luxury travels for festive activities.

📱 Accor research reveals professionals expect a 36% revenue increase with in-person meetings. The study included 9,000 global professionals, with 85% predicting revenue boosts from face-to-face interactions, and an estimated 37% more deals closed. In-person meetings are valued over virtual, with 92% deeming it important for external clients, and 85% for internal colleagues. One in-person meeting equals three virtual ones in impact; 41% find face-to-face more effective, especially for sales and company culture. Business travel is driven by deal closures (34%), client meetings (31%), and negotiations (30%). Despite digital tools, 68% prefer in-person client presentations, and 77% for site inspections. Sophie Hulgard of Accor emphasizes the irreplaceable commercial value of personal interactions.

☕ WestCord Hotels, a Dutch chain with 15 properties, experienced a 70% increase in rooms ready by 3 PM and a 90% reduction in interdepartmental calls after integrating Mews PMS and Flexkeeping. The ROI tripled in the first year, demonstrating significant efficiency gains and enhanced guest experiences through automation. Key takeaways for hoteliers include prioritizing guest experience, supporting staff with the right tools, and leveraging data for informed decision-making.

PARIS — 12 November 2024 – Appart’City, France’s leading aparthotel operator, has partnered with IDeaS, a SAS company and world’s leading provider of hospitality revenue management software and services, to optimise revenue management…