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Innovation

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[[ 9 ]]

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  • 3 min

Introducing the GenMews Program

  • Irene Ferrigno
  • 18 November 2024
🎓 The GenMews Program targets recent graduates (up to two years post-graduation) aiming for a hospitality tech career. It's a two-year program offering rotations across three departments every eight months. Participants get a competitive salary and can choose their rotational path. The program provides hands-on experience and personal growth, with placements available in Prague, London, Amsterdam, or Barcelona. Applications are currently open, and an informational webinar is scheduled for 18th November.
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  • 2 min

Mews Coffee Corner with harry’s home and Gauvendi | Mews blog

  • Anuska Linc1
  • 18 November 2024
☕ harry's home, founded in 2006, partnered with Gauvendi to implement hyper-personalization and dynamic inventory management. This collaboration has led to a 50% increase in direct bookings, 70% automation of the reservation process, a 24% rise in incremental revenue through upselling room features, a 30% improvement in Net Promoter Scores, and a 20% boost in average revenue. Mews Marketplace offers over 1,000 hospitality solutions to build a tech stack without connection fees.
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  • 7 min

Why Microservice Hotel PMS Architecture is the Future

  • Revfine.com1
  • 18 November 2024
🏨 Over 90% of hotels still use legacy Client-Server architecture from the '80s and '90s, unable to scale and lacking agility. Google, Amazon, and Netflix have transitioned to microservice architecture for better scalability and innovation. Microservice hotel PMS architecture allows hotels to seamlessly integrate new features, with Shiji Group leading this advancement. Microservices also enhance data protection by allowing separation of personal data, crucial as personally identifiable information value increases 5x with additional details, reaching $125. The hospitality industry is urged to adopt this innovative, sustainable, and scalable microservice architecture for future readiness.
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Daly Seven Inks Enterprise Deal with EVPassport to Provide EV Charging for Hotel Guests Across their Assets

  • Tony Loeb
  • 18 November 2024
🍳 Wonder, aiming to revolutionize food convenience with a super app, announced the acquisition of Grubhub, which operates with over 375,000 merchants and 200,000 delivery partners in the U.S. The deal, valued at $650 million, involves $500 million in senior notes and $150 million cash, with a Q1 2025 expected closure, pending regulatory approvals. Additionally, Wonder raised $250 million from new investors for growth. Wonder was founded by Marc Lore, ex-President and CEO of Walmart U.S. eCommerce. The company offers Multi-Restaurant Ordering from 30 restaurants, delivering in under 30 minutes, and currently has 28 Northeastern U.S. locations, with seven more opening by year-end. Grubhub connects customers with local eateries and has a loyalty program, Grubhub+, alongside its Campus Dining services at over 360 universities and Corporate Accounts business catering to over 10,000 companies.
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Serve Robotics to Acquire Autocado Robot Maker Vebu

  • Tony Loeb
  • 17 November 2024
🍴 Wonder is acquiring Grubhub for $650 million, with the deal including $500 million in senior notes and $150 million cash. Expected to close in Q1 2025, the acquisition will integrate Grubhub's network of over 375,000 merchants and 200,000 delivery partners with Wonder's app, which features Multi-Restaurant Ordering from 30+ restaurants. Founded by ex-Walmart U.S. eCommerce CEO Marc Lore, Wonder has raised an additional $250 million. Grubhub, operating for 20 years, has a vast delivery network and loyalty programs like Grubhub+ and services over 360 universities and 10,000 companies.
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How decision intelligence unlocks hotel data for better insights

  • Lana Cook
  • 15 November 2024
💰 Decision intelligence (DI) combines traditional data-driven decision-making with AI and ML, transforming hotel strategies by predicting strategy impacts before implementation. Cloudbeds Intelligence analyzes billions of data points for dynamic rate suggestions and marketing. It integrates past decision outcomes, real-time market conditions, and predictive maintenance for operations. Cloudbeds Intelligence will be launched in 2025, aiming to unify departments for optimal decision-making across hotel management.
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  • 3 min

AI, Ads, and Analytics: November 2024 Hotel Digital Marketing Insights

  • Kushal Walia
  • 15 November 2024
📱 In November 2024, hoteliers gain from digital marketing advances: Google's Travel Feeds in Search Ads up click-through rates by 20%, YouTube's Shorts monetization offers new ad tools and creator partnerships, and Meta's product catalogs add videos. Google enhances AI in Performance Max campaigns and critiques off-brand content, while YouTube citations in AI Overviews rose by 310% since August. These updates bolster personalized, automated marketing ahead of the holiday season.
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The Transformative Power of Social Media in Travel

  • Beautiful Destinations
  • 15 November 2024
```html 🌍 ``` In the upcoming "2025 State of Social Media in Travel Report" by Beautiful Destinations, the travel industry's shift to digital and social media's pivotal role is highlighted. The report, publishing in January 2025, notes that online travel agencies like Expedia and Booking.com began the digital transformation, which has since been propelled by platforms such as Instagram, TikTok, and YouTube. Beautiful Destinations itself, with over 50 million followers, illustrates this change. Studies show 77% of travelers use social media for planning, with 75% inspired by it to visit new places. With Millennials and Gen-Z expected to account for 80% of travel spending, travel brands need to focus on social media strategies to maintain relevance. Social media has surpassed search engines and traditional media as the primary source for travel inspiration, with users spending on average 176 hours annually on social platforms searching for travel ideas. Content creators on Instagram, YouTube, and TikTok have become the new influencers, reshaping travel trends and brand strategies.
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  • 2 min

Apple taps Delta, United, other major airlines to help track luggage with AirTags, Find My technology

  • Kelly McCarthy
  • 15 November 2024
🔍 Major airlines including British Airways, Delta Air Lines, Qantas, United, and Virgin Atlantic are cooperating with Apple to use AirTag geolocation for tracking lost luggage. United aims to implement the service system-wide in early 2025, while Delta anticipates starting later this year. Additional partners are Aer Lingus, Air Canada, Air New Zealand, and others. The service will utilize GPS data from AirTags via the Find My app, enhancing luggage tracking and customer service.
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  • 2 min

D-ID launches new high-quality avatars capable of real-time conversations

  • Ivan Mehta
  • 15 November 2024
📹 D-ID releases Express and Premium+ avatars for AI video content creation, aiming to humanize AI interactions in marketing, sales, and customer support. Express avatars require ~1 minute of video for training; Premium+ needs a few minutes but adds hands and torso for realism. Premium+ offers real-time interaction, useful for webinars and translation. D-ID's personalized video campaigns have increased click-through rates by 30% and conversion rates by 35%. The enterprise marketing suite includes interactive avatars, AI influencers, translation in 30 languages, and API integration with CRMs.
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