Innovation - 10 Minutes News for Hoteliers - Page 424

3 min

Introducing the GenMews Program

🎓 The GenMews Program targets recent graduates (up to two years post-graduation) aiming for a hospitality tech career. It's a two-year program offering rotations across three departments every eight months. Participants get a competitive salary and can choose their rotational path. The program provides hands-on experience and personal growth, with placements available in Prague, London, Amsterdam, or Barcelona. Applications are currently open, and an informational webinar is scheduled for 18th November.

2 min

Mews Coffee Corner with harry’s home and Gauvendi | Mews blog

☕ harry's home, founded in 2006, partnered with Gauvendi to implement hyper-personalization and dynamic inventory management. This collaboration has led to a 50% increase in direct bookings, 70% automation of the reservation process, a 24% rise in incremental revenue through upselling room features, a 30% improvement in Net Promoter Scores, and a 20% boost in average revenue. Mews Marketplace offers over 1,000 hospitality solutions to build a tech stack without connection fees.

7 min

Why Microservice Hotel PMS Architecture is the Future

🏨 Over 90% of hotels still use legacy Client-Server architecture from the '80s and '90s, unable to scale and lacking agility. Google, Amazon, and Netflix have transitioned to microservice architecture for better scalability and innovation. Microservice hotel PMS architecture allows hotels to seamlessly integrate new features, with Shiji Group leading this advancement. Microservices also enhance data protection by allowing separation of personal data, crucial as personally identifiable information value increases 5x with additional details, reaching $125. The hospitality industry is urged to adopt this innovative, sustainable, and scalable microservice architecture for future readiness.

Daly Seven Inks Enterprise Deal with EVPassport to Provide EV Charging for Hotel Guests Across their Assets

🍳 Wonder, aiming to revolutionize food convenience with a super app, announced the acquisition of Grubhub, which operates with over 375,000 merchants and 200,000 delivery partners in the U.S. The deal, valued at $650 million, involves $500 million in senior notes and $150 million cash, with a Q1 2025 expected closure, pending regulatory approvals. Additionally, Wonder raised $250 million from new investors for growth. Wonder was founded by Marc Lore, ex-President and CEO of Walmart U.S. eCommerce. The company offers Multi-Restaurant Ordering from 30 restaurants, delivering in under 30 minutes, and currently has 28 Northeastern U.S. locations, with seven more opening by year-end. Grubhub connects customers with local eateries and has a loyalty program, Grubhub+, alongside its Campus Dining services at over 360 universities and Corporate Accounts business catering to over 10,000 companies.

Serve Robotics to Acquire Autocado Robot Maker Vebu

🍴 Wonder is acquiring Grubhub for $650 million, with the deal including $500 million in senior notes and $150 million cash. Expected to close in Q1 2025, the acquisition will integrate Grubhub's network of over 375,000 merchants and 200,000 delivery partners with Wonder's app, which features Multi-Restaurant Ordering from 30+ restaurants. Founded by ex-Walmart U.S. eCommerce CEO Marc Lore, Wonder has raised an additional $250 million. Grubhub, operating for 20 years, has a vast delivery network and loyalty programs like Grubhub+ and services over 360 universities and 10,000 companies.

How decision intelligence unlocks hotel data for better insights

💰 Decision intelligence (DI) combines traditional data-driven decision-making with AI and ML, transforming hotel strategies by predicting strategy impacts before implementation. Cloudbeds Intelligence analyzes billions of data points for dynamic rate suggestions and marketing. It integrates past decision outcomes, real-time market conditions, and predictive maintenance for operations. Cloudbeds Intelligence will be launched in 2025, aiming to unify departments for optimal decision-making across hotel management.

3 min

AI, Ads, and Analytics: November 2024 Hotel Digital Marketing Insights

📱 In November 2024, hoteliers gain from digital marketing advances: Google's Travel Feeds in Search Ads up click-through rates by 20%, YouTube's Shorts monetization offers new ad tools and creator partnerships, and Meta's product catalogs add videos. Google enhances AI in Performance Max campaigns and critiques off-brand content, while YouTube citations in AI Overviews rose by 310% since August. These updates bolster personalized, automated marketing ahead of the holiday season.

4 min

The Hospitality Industry’s Digital Evolution – PMS and RMS: The Dynamic Duo Driving Hotel Success in a Digital World

💾 In the rapidly evolving hospitality sector, the integration of a modern cloud-based Property Management System (PMS) and Revenue Management System (RMS) has become crucial. This technological synergy enhances operational efficiency, maximizes revenue optimization, fosters data unity, and improves guest experiences. Hotels that adopt integrated PMS and RMS platforms are positioned for growth, scalability, and adaptability in the face of changing traveler demands and competitive markets. Embracing this integrated tech stack is essential for delivering seamless, personalized services and maintaining a competitive edge.

6 min

10 tips to protect your business against hotel phishing attacks

🚬 Phishing in hospitality targets personal and financial data for financial gain, using emails, messages, and fake websites. Hotels are vulnerable due to the vast amount of valuable data they process. Protection measures include avoiding search engine logins, bookmarking official URLs, using strong passwords, employing password managers, enabling Two-Factor Authentication, setting up login alerts, scrutinizing email addresses, creating reporting plans, using Single-Sign-On, training teams, and fostering an environment for reporting incidents. Cybersecurity in hospitality is critical to protect against phishing attacks and preserve guest trust.

ICYMI: MURTEC Executive Summit 2024 Tech Tides

📈 MURTEC Executive Summit: Tech Tides was held October 21-23 at the Fairmont Grand Del Mar in San Diego, focusing on AI, robotics, dynamic pricing in the restaurant industry, providing opportunities and actionable strategies.

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