Innovation

💾 SiteMinder unveiled 'Dynamic Revenue Plus,' a new revenue management system for hotels, leveraging 120 million annual hotel reservations data. It offers combined dynamic pricing recommendations from IDeaS and SiteMinder's distribution platform. Initially available in Australia and New Zealand, with a global rollout in 2025, it enables frequent adjustments to revenue strategies, such as bulk room rate updates and marketing promotions, on mobile and desktop. It aims to replace outdated manual revenue management practices and make sophisticated revenue management accessible worldwide.

📌 SH Hotels & Resorts announced the promotion of Shadi Omeish as Vice President of Operations in North America and Milton Sgarbi as Regional Vice President of Operations and Special Projects at 1 Hotel South Beach. Omeish, with over 20 years of experience, previously served as General Manager and Regional Vice President West Coast since joining in 2016. Sgarbi, also with the company since 2016, will oversee 1 Hotel South Beach's 425 rooms, eight dining outlets, and other facilities. The brand is expanding, with new projects in various cities including Seattle, Austin, and San Miguel de Allende, and the Treehouse Hotel Silicon Valley opening this year.

📢 Marta Perez appointed as Senior Director of Sales at Cloudbeds, San Diego, CA, to drive growth in the Americas. With over 15 years’ experience, including at SiteMinder and Triptease, Perez has a successful track record, notably increasing Triptease's sales attainment from 30% to nearly 100% within a year. Cloudbeds, founded in 2012, operates in over 150 countries and has received multiple awards, including Deloitte’s Technology Fast 500 in 2023.

🔒 Secure your hospitality accounts by avoiding phishing scams—don't use search engines for login pages, check URLs carefully, and report suspicions. Create strong, unique passwords without sharing them and consider using a password manager for better security. Enable two-factor authentication (2FA) for an extra protection layer, and stay alert to new device logins with alerts and access control. Train your team to recognize cyber threats and reduce errors. Use Single Sign-On (SSO) for simplified access with increased control. Mews provides resources on these security practices to help keep your business safe.

📖 On September 13, 2024, the "Hospitality Daily" podcast released an episode titled "How Do You Stay in Love? (Josiah Mackenzie)" focusing on hospitality as a craft. Key points discussed included the challenge of staying passionate in hospitality work (02:38), methods for disconnecting and restoring oneself (04:04), and the significance of love in the industry (00:31). Listeners were invited to share insights via LinkedIn and subscribe for daily episode summaries at hospitalitydaily.com/subscribe. Music credit was given to Clay Bassford of Bespoke Sound.

🔔 - Published on: September 12, 2024 - Updated on: September 13, 2024 - Author: Suniti Bahl - Platform: Hotelogix Blog - Subject: Hotel Property Management Systems (PMS) - Content: Information about PMS solutions, types, benefits, integrations; advice on selecting a suitable PMS - Visuals: Featured image (size: 1200x800) - Associated with: Hotelogix, Facebook @Hotelogix - Article Link: [What is a Hotel PMS (Property Management System)?](https://blog.hotelogix.com/what-is-a-hotel-pms/) - Related resources: RSS feed, web mentions, stylesheets, and fonts from Google APIs - Technical: Site uses Ghost 5.94; AMP link provided; Responsive web design enabled

🏨 Since ChatGPT's release in November 2022, AI has taken the hospitality industry by storm, enhancing guest experience and hotel operations. Generative AI, like ChatGPT, creates content, while Machine Learning employs Natural Language Processing for tasks like sentiment analysis. AI's impact on hotels includes reputation management, personalized guest experiences, predictive maintenance, and real-time revenue management, with 61% of consumers willing to pay more for personalized services. Cloudbeds integrates AI for insights and operations, with their annual Passport User Conference on October 23rd showcasing the latest advancements.

🔔 Hoteliers can leverage confidential matching, a private and secure method of using first-party data without exposing sensitive customer information, to enhance digital marketing and customer trust. Utilizing Trusted Execution Environments (TEEs), this technology is incorporated into Google Ads Customer Match, providing compliance with privacy laws like GDPR at no additional cost. Hotel marketers are encouraged to adopt these privacy-enhancing technologies to stay competitive and ensure personalized experiences for guests.