Innovation

Last week’s Massachusetts Institute of Technology study grabbed headlines (“95% of corporate #AI pilots fail to show #ROI…”). But the report is actually mostly about an entirely different finding that…

Ref. Hotel Distribution 2.0: What the Model Context Protocol (MCP) means for hotel bookings I recently read Ira Vouk, MBA ’s thought-provoking article about MCP (Model Context Protocol), AI, and…

This article was written by Travolution. Click here to read the original article In travel, we often talk about payments as a technology issue. But for small and medium-sized businesses, the real challenge is financial, and…

This article was written by Hospitality Technology. Click here to read the original article NYC-based cookie brand Chip City Cookies has partnered with Square to power its nationwide expansion.  With…

Running a hotel portfolio means being in a constant balancing act. One property might be chasing group business, another is battling seasonal dips, and a third is pushing to lift guest satisfaction scores. Decisions pile up fast, and too often leaders only get clarity when the numbers are already in and the chance to act has passed.

As hotels move into budget season, executives are once again scrutinizing expenses across departments. Food and beverage (F&B) often takes center stage because the practices for managing costs there are well established: portion sizes are tracked, spoilage is audited, and menus are engineered to maximize profitability. Operators know that without discipline, margins can erode quickly.

This article was written by Hospitality Technology. Click here to read the original article Like many industries, hospitality brands are being asked to do more with less. Hotel marketers must…

Reviews may serve as the new “trust badge” distinguishing genuine guest experiences from SEO-driven marketing noise. AI-powered hotel discovery is reshaping the way travelers search, evaluate, and ultimately book accommodations. Due to generative AI and large language models (LLMs) drawing from multiple data sources, guest reviews have emerged as the most reliable source of truth. They are not just influencing human decision-making but actively shaping what AI presents to potential travelers. Hotels that master the art of review-driven content, reputation management, and SEO optimization will secure long-term visibility in the age of AI-powered hotel discovery.

When the world shut down during the pandemic, hospitality ground to a halt. Hotels were empty, restaurants shuttered, and the future seemed uncertain. In the midst of this disruption, a…

Most hotels still price rooms like it’s 1999. Excel spreadsheets pulled together last-minute. Rates adjusted by gut feel. Discounts thrown out to boost occupancy. I see it more often that…