Innovation

💸 May 28, 2026, Mews Unfold highlights how AI reshapes guest experiences, with hotels like Richard Valtr's using Intelligent Guest Profiles to personalize stays. However, by 2026, external sources already possess richer guest data, affecting hotels' ability to personalize from thin in-house files. Hotels must focus on experiences and human touches, like unrequested upgrades, as data alone no longer provides a competitive edge. The shift necessitates emphasizing unique offerings over data-driven personalization.

🏨 Hotel brands are investing $750 billion in AI over the next decade, with 78% having deployed AI systems. Shockingly, only 7% have a comprehensive strategy. Executives must ask: does AI free or replace staff? What's the emotional weight at touchpoints? What if AI fails? While AI aids efficiency, overlooking human interactions could erode brand value. Strategic AI deployment, rather than rapid adoption, will define industry leaders.

📈 Google lost ~5% traffic share in 10 months, decreasing from 35.11% to 30.53% across approximately 75,000 websites, as per Ahrefs' panel data. Google's new AI Search may not reverse this trend but instead accelerate it. The key shift for marketers is from counting clicks to tracking brand mentions by Google's AI, impacting brand visibility and customer acquisition. Marketers should focus on measuring AI mentions as this reflects the future direction of SEO.

📱 In 2026, hospitality operators face a choice: QR code or NFC tipping. While QR codes require scanning and multiple steps, NFC enables instant, tapping-based transactions, significantly reducing friction. NFC's ease boosts tipping follow-through, enhancing employee satisfaction and retention. Moreover, NFC tags offer portability, tying to individual staff for personal interactions across shifts and locations, unlike static QR codes. The reliability of NFC also addresses security concerns prevalent with QR codes, which can be easily tampered with.

🏨 Mews, based in Amsterdam and Sydney, launches five AI-native products within its Mews Operating System. Mews RMS performs 150 million daily pricing calculations with no manual intervention. The new integration with SiteMinder connects hotels to 400+ OTAs. Hotels using the system achieve 8.7% revenue growth, €350,000 annual benefit per 100 rooms, and a 476% ROI within three years. Nearly 3,000 hotels using Mews and SiteMinder will transition to this integrated system shortly.

💻 Pope Leo XIV on Monday issued a 42,300-word encyclical urging caution in AI development. Presented with Christopher Olah from Anthropic, he called for government regulation, worker retraining, and educational reforms. The message emphasized human responsibility in military decisions and the need to protect children from harmful AI-generated content. His directives aim to safeguard human dignity and agency against the backdrop of technological advancements.

🛠️ Mews and SiteMinder launched the first fully-integrated hotel distribution solution at Mews Unfold in Amsterdam. The integration embeds SiteMinder’s distribution in the Mews Operating System, allowing hotels to manage operations and distribution seamlessly. This partnership aims to boost hotel efficiency and speed-to-market. SiteMinder, used by over 53,000 hotels, forecasts that integrated systems could enhance annual revenue by at least 6%, impacting the $1.2 trillion global accommodation market.

🛌 Vingcard, an ASSA ABLOY company, won the 2026 Asian Hospitality Awards' Hospitality Innovation Award in Stockholm. They were recognized for The Vingcard Solution, a modular hospitality technology platform enhancing operational efficiency and guest experience. The solution includes access control, energy management, and digital experiences, allowing hotels to adopt new technologies without costly infrastructure changes. Li Wang, Vingcard's SVP, highlighted its value in meeting evolving guest expectations and streamlining operations. Visit vingcard.com for more details.

🗺 In Q4 2023, Karen Stephens, CMO at Revinate, discusses with Aaron Miller, VP of CRM at Highgate, how AI is transforming hotel searches. As travelers use AI tools like ChatGPT, hotels are pivoting towards AI-driven discovery and personalization. Despite AI advancements, maintaining a personal guest experience remains crucial. Karen, with over 25 years in hospitality tech and 11 years at Revinate, emphasizes that successful hotels will harness AI for smarter, human-like guest experiences that promote direct bookings.

💻 In Amsterdam, hoteliers juggle 8-10 software systems, complicating operations. Mews has a solution, introducing the first unified AI-native hospitality platform at Mews Unfold. With a history of innovations, Mews now integrates systems into one workflow, eliminating outdated categories like PMS and RMS. Their new RMS executes 150 million pricing calculations daily, raising revenue per square meter by 13.7%. Guest Messaging consolidates communication channels, while automations enhance guest services and B2B invoicing efficiencies.