Innovation

🏨 On 28 April 2026 in London, RMS partnered with Pride of Britain Hotels (PoB Hotels), which includes over 50 luxury properties, to enhance guest experiences and operational efficiency. RMS's platform simplifies reservations, operations, and payments, helping PoB offer personalized services like dining and spa treatments. Kalindi Juneja, CEO of PoB Hotels, and Sandrine Zechbauer, CMO of RMS, emphasized the importance of individuality and efficiency. Toby Ashworth, a PoB member, endorsed the partnership's value since 2023.

🎶 Safemark expands its hospitality tech line with three Marshall portable Bluetooth speakers: Kilburn III, Stockwell II, and Tufton. At Orlando, Florida, Kilburn III offers 50+ hours battery life, IP54 resistance, and eco-friendly materials. Stockwell II, weighing 2lbs, delivers 20+ hours of playtime with a portable design. Tufton covers large spaces with 360° sound and 102 dB max SPL. All models feature True Stereophonic audio and are designed for versatile hotel environments.

🛒 Valpas, a bed bug safety platform, has integrated with ChatGPT, offering access to 350 certified hotels in 25 countries. With over 30,000 rooms in 80+ destinations, users can book bed bug-safe hotels through natural language prompts. A Phocuswright study reveals 70% of travelers prioritize cleanliness and safety, launching June 2026. Valpas, certified by Bureau Veritas, ensures verifiable hotel safety data, enhancing AI-assisted travel planning. Developed with ListoAI, it signifies a shift toward AI-driven hotel searches.

LONDON, 28 April 2026 – RMS, a leading global hospitality technology platform, has announced a new partnership with Pride of Britain Hotels (PoB Hotels), a curated collection of over 50 of the UK’s finest…

📈 Meyer Jabara Hotels, a leading hotel ownership and management company, hosted its annual Executive Session in Danbury, Conn., where over 120 managers gathered to discuss strategy and innovation. The four-day "Impactful Leadership" event revealed that over two-thirds of attendees are optimistic about the year ahead. Artificial Intelligence was a central theme, highlighting its benefits in operations, sales, and guest experiences. AI is streamlining processes and enhancing direct hotel-guest relationships, minimizing reliance on costly intermediaries.

📊 According to Gartner's 2026 survey, 94% of CIOs foresee significant plan changes within 24 months, but only 48% of digital initiatives meet targets. Mastering Agile realignment, Risk readiness, and Tenacity (A.R.T. framework) is crucial. Only 18% of CIOs use dynamic reprioritization; these CIOs are 24% likelier to excel. Managing geopolitical risks boosts performance by 51%, but only 28% do so. AI-driven technology pursuits can enhance performance by 25%, though just 33% consistently succeed.

🏨 In the hospitality industry, the “Invisible Hotel” concept uses AI to streamline guest experiences but risks losing emotional connections crucial for loyalty. Key insight: 60 seconds upon arrival determine guest perception, affecting lifetime value. While efficiency is standard, focusing on human-centered experiences boosts loyalty and pricing power. The shift involves AI managing routine tasks, allowing humans to enhance guest interactions, aiming for emotional engagement rather than pure automation.

🛩 AirAsia Move CEO, Nadia Omer, discusses trends in travel preferences of Gen Z, highlighting their reliance on AI for personalized recommendations. Trust in Online Travel Agencies (OTAs) is expected to grow, driven by improved digital experiences. AirAsia Move is focusing on enhancing AI capabilities to better meet the needs of this demographic. With a strong emphasis on data, the company aims to revolutionize the travel industry, tapping into insights to cater to evolving consumer behaviors.

💻 Hospitality Financial and Technology Professionals (HFTP®) announced that the 2026 Hospitality Industry Technology Exposition and Conference (HITEC®) exhibit space is sold out, featuring over 360 companies in 83,000 sq. ft. at San Antonio's Henry B. Gonzalez Convention Center. The event, from June 16–18, 2026, expects over 5,800 attendees. Attendees can explore innovations like AI, cybersecurity, and robotics. HITEC remains the largest hospitality tech event globally, with early registration open until May 4, 2026.

📊 Apr 28, 2026: Corporate buyers now enter negotiations with AI-benchmarked rates. Tools have shifted rate analysis to buyers in corporate, group, and leisure segments. The traditional hotel sales model, which relied on sellers' informational advantage, is obsolete. AI and data platforms equip buyers to bypass sales intermediaries. Sales tech spend rises, yet conversion rates drop. Remaining sales functions include differentiation, exception handling, and negotiation. The asymmetry that once justified sales roles is gone, demanding a reevaluation of sales strategies.