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Innovation

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Innovation and technology news for the hospitality industry: AI, digital tools and how hotels are transforming, from 10 Minutes News for Hoteliers.

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  • 3 min

Limited Payment Choices Drive Away One-Third of Hotel Guests Shows Adyen Research

  • Tony Loeb
  • 21 September 2024
🪰 Minor Hotels Europe & Americas aims to cut scope 1 and 2 GHG emissions by 46.2% by 2030 from 2019 levels and reduce company-wide emissions by 90% by 2050, aligning with the Paris agreement. The group, with over 350 buildings in 30+ countries, utilizes the Deepki ESG platform to track environmental performance and streamline sustainability efforts for net zero transition, approved by the Science Based Targets initiative (SBTi). The platform aids in automating data collection and enhancing energy efficiency.
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  • 8 min

10 key features to look for when choosing a POS system for your hotel restaurant

  • Jody Hewitt
  • 20 September 2024
📒 A hotel restaurant POS can increase operational efficiency, guest satisfaction, and revenue. A bustling restaurant at a hotel can lose over $290 for every 10 minutes of staff bottlenecks, impacting annual revenue. Advanced POS features and 83% of consumers consider positive online reviews important, which can be boosted by satisfying guests with a seamless POS experience. Key POS features include integration capabilities, cloud-based systems, table management, menu management, inventory tracking, and mobile ordering. Lightspeed, a global POS and payments platform, partners with Cloudbeds to provide such solutions to enhance hospitality businesses.
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  • 3 min

How Ordering 2.0 is Reshaping Restaurant Digital Engagement

  • Tony Loeb
  • 19 September 2024
💾 Ordering 2.0 revolutionizes customer-digital interactions, offering customized brand experiences, simplified user interfaces, centralized management, adaptable growth systems, holistic data ownership, personalized support, and innovative technology. Brands like Crumbl Cookies and Dutch Bros are enhancing loyalty with differentiated, personalized ordering experiences. Effective implementation requires proactive strategy, strong security measures, staff training, and partnerships with experienced tech providers. The future includes dynamic pricing, gamified experiences, voice-activated systems, AI, AR menus, and blockchain for ingredient transparency. Savneet Singh, CEO of PAR Technology, emphasizes digital ordering as critical for sustained brand growth.
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  • 2 min

The Hotels Network Achieves SOC 2® Compliance, Leading the Way in Hotel Technology Security

  • Paige Lopez
  • 19 September 2024
🛈 The Hotels Network (THN) achieved SOC 2® Type I compliance, a significant information security standard developed by the American Institute of CPAs (AICPA). This certification highlights THN's commitment to data security, confidentiality, and integrity. Critical areas audited include data security policies, firewall configurations, and disaster recovery planning. Chief Innovation Officer, Jordi Miró Bruix, emphasizes the importance of customer trust and the company's dedication to safeguarding client information. THN's continuous improvement approach includes annual audits, ensuring long-term client data protection and contributing to THN's global expansion and scalability in the cybersecurity landscape. For further security information or the SOC 2 report, THN directs to its Trust Center.
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  • 2 min

Fintech’s Impact on Hospitality: Elevating Guest Satisfaction with Smarter Payment Solutions

  • Tony Loeb
  • 19 September 2024
💳 Mobile payment platforms streamline hospitality processes with options like BNPL, which can cost up to 7% per transaction. Hotel chains IHG and Marriott offer branded apps supporting various payment methods including cards, PayPal, and BNPL services like Klarna and Afterpay. Enhanced security is crucial, with 3D Secure adding an extra layer of authentication for credit card transactions. AI is integrated for transaction monitoring, detecting fraudulent activity. Personalized offers are created using data analytics, promoting repeat business and brand loyalty. Fintech is seen as key to enhancing guest experiences.
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  • 3 min

From Amenity to Vulnerability: Tackling Wi-Fi Risks in Hospitality

  • Tony Loeb
  • 19 September 2024
🚫 Public Wi-Fi networks pose significant cybersecurity risks including Advanced Persistent Threats (APTs), Man-in-the-Middle (MitM) attacks, malware, and ransomware. To protect networks and users, measures such as separate networks for public users, Acceptable Use Policies (AUP), enterprise-grade authentication like 802.1X or WPA3, Multi-Factor Authentication (MFA), logging and monitoring, and protective DNS filtering are recommended. Encouraging the use of VPNs can also enhance security. The hospitality industry must balance the provision of high-performing Wi-Fi with the necessity of securing it against cyber threats.
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  • 1 min

HT Talks Tech 2024: Kris Douglas, VP, Technology at Smalls Sliders

  • Tony Loeb
  • 19 September 2024
📱 Kris Douglas, VP of Technology at Small Sliders, focuses on enhancing the brand's digital roadmap with high-quality cheeseburger sliders. Early this year, the brand launched an integrated digital ordering system, an updated app, and a Thanx-powered loyalty program. Since February, the loyalty program is trending towards 40,000 members, despite having only 16 locations. This digital strategy aims to build customer relationships and brand momentum.
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  • 3 min

APAC Travelers Seek Personalization: Study Reveals Untapped Revenue Potential for Hoteliers

  • Tony Loeb
  • 18 September 2024
📌 SiteMinder, a leading hotel distribution and revenue platform, unveiled 'Dynamic Revenue Plus' for live market intelligence and actionable inventory, pricing, and distribution strategies. Powered by data from 120 million annual hotel reservations, the solution will soon incorporate dynamic pricing recommendations from IDeaS, a SAS company. This unified solution moves hotels away from static revenue management to dynamic, demand-based pricing adjustments accessible via mobile and desktop. Conceived in late 2023 and initially available in Australia and New Zealand, with a global rollout planned for 2025, it's a part of SiteMinder's Smart Platform strategy to make advanced revenue management accessible worldwide. This launch coincides with growing international travel and aims to give hoteliers insights into future demand, enabling them to capitalize on revenue opportunities.
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  • 1 min

15/11/2023 Newsletter , Food HOTREC launches digital campaign on Food Waste reduction

  • HOTREC European Hospitality
  • 18 September 2024
🍴 HOTREC launches a digital campaign to combat food waste, targeting European and national policymakers for awareness. The hospitality industry's innovations are highlighted, emphasizing both current efforts and the need for supportive measures from policymakers to reduce food waste effectively. The campaign aims to influence change and encourage a collective effort against food waste. #EUHospitality #EUFoodWaste #NoMoreFoodWaste #ZeroFoodWaste
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  • 1 min

Best Online Travel Agencies for Your Hotel: Top OTAs List

  • Suniti Bahl
  • 18 September 2024
🏨 Key facts are scarce in the given article text. The article titled "Best Online Travel Agencies for Your Hotel: Top OTAs List" appears to be written by Suniti Bahl and seems related to selecting top-rated Online Travel Agencies (OTAs) for enhancing hotel visibility, bookings, and revenue. The article's metadata indicates an update or publication timeline with dates: 2024-09-18T06:01:57.000Z as the original publish date and 2024-09-18T07:28:52.000Z as the modified date. The article is associated with Hotelogix, as evident from the various links to Hotelogix's blog and assets. However, the excerpt lacks substantial content to summarize effectively as it primarily consists of metadata and code for web design. No specific numbers, statistics, locations, or detailed factual data about OTAs are provided within this segment.
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