Innovation - 10 Minutes News for Hoteliers - Page 457

2 min

Winking Lizard Tavern Adds Online Ordering

📱 Palantir Technologies Inc. partners with Wendy’s Quality Supply Chain Co-op to implement AI and transform operations. QSCC, serving over 6,400 Wendy's across the U.S. and Canada, is the second largest buying cooperative in the QSR industry. The initiative will include moving to Palantir’s AI Platform for enhanced decision-making and developing AI-driven supply chain management solutions, aiming to generate cost savings and efficiencies. The partnership underscores Wendy’s commitment to data-driven business strategies and positions the brand at the forefront of industry innovation.

2 min

WTM Ministers’ Summit to shine light on…

📈 Over 50 tourism leaders will attend the Ministers’ Summit at the World Travel Market in London from November 5-7, 2024, focusing on AI's impact on tourism. The 18th annual event, in partnership with UNTourism and WTTC, will include discussions on ethical AI use and bridging the digital divide, moderated by a BBC journalist. World Travel Market London's Exhibition Director Juliette Losardo highlights the summit's role in shaping the tourism industry’s future.

4 min

The Self-Service Boom: Stayntouch Reports a 72% Increase in Hotel Kiosk Adoption

💸 A study by GBTA and Cvent reveals a significant potential for integrating AI and blockchain in corporate travel, with 88% of TMCs, 74% of suppliers, and 59% of buyers confident in their tech use. Technology spend is expected to remain flat, yet most suppliers and TMCs anticipate increased investment, compared to only 36% of buyers. On average, 18% of travel program budgets are allocated to technology, with European buyers more likely to increase tech spending than North American counterparts. Data was collected from 388 North American and European travel professionals between February 6-19, 2024.

1 min

TripAdvisor enhances trip planning with…

📱 TripAdvisor partners with HTS (Hopper Technology Solutions) to introduce in-app hotel booking exclusively for logged-in members, enhancing its travel platform offerings. By teaming up with HTS, TripAdvisor leverages robust distribution technology and hotel inventory for an improved travel planning experience. This move, following the AI Trip Builder launch earlier in the year, aims to provide TripAdvisor’s engaged members with more value, in-app rewards, and incentives. The partnership was announced with the aim to make the TripAdvisor app an indispensable tool for travelers.

2 min

Digitaltravel.io hits £1m annual revenue as…

🏨 Liverpool-based tech start-up Digitaltravel.io celebrated its third year with over £1 million in annual revenue, a significant growth from £250k in its first year. Established from a merger, the company expanded its team from five to 14 and increased its client base to 67, 59% of whom are international. Office space doubled to support growth, reflecting a 98% client retention rate and strategic partnerships, like that with Traveltek. Digitaltravel.io has earned accolades including the Travolution awards and the Tech Climbers list in 2023 and 2024.

1 min

H.I.S. broadens partnership with IBS Software

🏨 H.I.S., a leading Japanese travel agency, extends its 14-year partnership with IBS Software to modernize air shopping. The collaboration focuses on leveraging AI and Machine Learning for automation to enhance customer personalization and targeted offers. Executive Officer Kiyoshi Takano emphasizes the importance of Customer Lifetime Value (CLV) and building lasting relationships. IBS Software's Global Head of Consulting and Digital Transformation, Moizzur Rahman, highlights keeping customers central to the travel experience.

1 min

Wanderboat launches AI travel companion

🌍 Global start-up Wanderboat, founded by AI experts from companies like Microsoft and Meta, launches a new AI application to transform travel planning. The app provides personalized journey guidance with intuitive chat and visual travel maps, integrating various content like websites, videos, and reviews. It caters to both early planners and spontaneous travelers, offering detailed itineraries and real-time location-based suggestions. Wanderboat aims to encourage exploration and reduce planning stress, featuring a user community for experience sharing.

2 min

Le Royal Monceau and Ruckus team up to…

📱 Le Royal Monceau Raffles Paris, part of Accor hotels, completed a Wi-Fi network upgrade in July 2024 before summer guests' arrival. Over 330 Ruckus access points were installed in 149 rooms and suites, with additional APs in public areas and outdoors, enhanced by two Ruckus SmartZone Wi-Fi Controllers for improved connectivity, speed, and management. The hotel's dedicated 4Gb fiber connection ensures robust, reliable Wi-Fi for guests’ bandwidth-intensive needs.

3 min

Hospitality’s Tech Surge: Riding the 2024 Digital Marketing Wave

🏨 Amadeus surveyed 100 global hotel leaders from ten markets for its "Travel Technology Investment Trends 2024" research. All respondents plan to invest in digital media, with 33% allocating $50,001-$100,000 and 21% spending over $100,000. Digital campaigns are prioritized to target profitable audiences, with 41% praising data-driven ads for reaching new guests. One King West Hotel & Residence increased revenue per booking by +57% via digital ads. AI is embraced by 98% of hoteliers, seeing its potential to enhance operations, including Capital Region USA boosting visitors with AI-based ads.

Business intelligence for hotels (+7 leading BI solutions)

📊 Hotel business intelligence (BI) enables strategic decision-making through data collection and analysis from various sources, like the property management system (PMS) and revenue management system (RMS). BI tools help visualize KPIs, streamline data collection, and optimize performance for increased revenue and enhanced guest experiences. Key features of BI software include advanced reporting, competitive intelligence, cloud-based services, forecasting, data management, multi-property functionality, and an open API. Cloudbeds Insights is one of seven highlighted solutions, integrating with existing systems and offering real-time data and custom reporting to support various hotel department goals. Other solutions include Amadeus, D-Edge, Duetto, Lighthouse, M3, and Omniboost.

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