Innovation

4483 posts

[[ 9 ]]

View Post
  • 1 min

Cloudbeds and GuestCentric merge PMS and…

💻 In 2025, Cloudbeds and GuestCentric partnered to assist independent hotels, primarily in Latin America and Southern Europe, by merging their property management and central reservation systems. This collaboration offers real-time synchronization, reducing errors and overbookings. Notably, hotels using GuestCentric's capabilities reported a 58% increase in direct bookings. Adam Harris of Cloudbeds and Pedro Colaco of GuestCentric emphasized the partnership's goal to empower smaller hoteliers with technology that rivals major brands.
View Post
Share
View Post
  • 2 min

Emirates invests in facial recognition…

📷 Emirates has installed over 200 biometrics-enabled cameras at Dubai International Airport (DXB) to enhance customer efficiency. 🚀 These innovations allow users to navigate Terminal 3 via facial recognition, eliminating the need for passports and boarding passes. A collaboration with the General Directorate of Identity and Foreigner Affairs Dubai (GDRFAD), this initiative has been evolving since 2017, aiming to provide a seamless travel experience. All Emirates customers can register through the app or at airport kiosks.
View Post
Share
View Post
  • 2 min

ZentrumHub expands into European market

📈 **ZentrumHub's European Expansion: Key Facts** Founded in 2021, ZentrumHub handles over 30 million daily API requests and serves 90 global clients. It's expanding into Europe in 2025, aiming to add 60 more suppliers to its current 100 by 2026. The platform features an AI-powered booking engine and tools for data intelligence, connecting agencies to over 10 million properties. ZentrumHub will also participate in WTM London 2025 to enhance its European market presence.
View Post
Share
View Post
  • 2 min

VOX Group introduces AI-powered…

📱 VOX Group unveiled VOX Aura, an AI-powered multilingual audio translation device, at the World Travel Market in London 2025. Designed for group tours, it translates tour guide commentary into over 50 languages without smartphones, apps, or roaming charges. This device integrates with VOX’s ecosystem, including POPGuide, and is manufactured in Italy. VOX operates in 150+ countries with 5,600 partners. The company is celebrating its 25th anniversary in 2026.
View Post
Share
View Post
  • 2 min

Accelya launches real-time order…

✈️ Accelya launched AI-driven FLX ONE Vision in 2024, enhancing live order intelligence for airlines. The software, powered by FLX AIViator, enables real-time data access, improving decision-making and reducing disruptions. It was introduced at IATA WPS and will feature in Istanbul's WPS and WFS events. Accelya's CEO highlighted the need for real-time insights over outdated reports. Now in beta, the platform helps detect issues like erroneous fares and premium bookings without loyalty accounts.
View Post
Share

IATA global passenger survey highlights shift to mobile and biometrics

📱 Nov 5, 2025: IATA's Global Passenger Survey reveals that 50% of travelers use biometrics at airports, with 74% willing to share data for faster processing—conditional on privacy assurance. Mobile devices dominate travel functions, while digital wallet use rises. Regional differences show Africa struggles with border complexity, Asia-Pacific leads in digital adoption, and North America prioritizes privacy. Cybersecurity remains crucial for maintaining trust in digital travel experiences.
View Post
Share

Google’s AI mode starts booking restaurant reservations

📅 Nov 5, 2025: Google launches an experimental AI Mode in the U.S. via Search Labs. This feature helps users find and initiate bookings for restaurants, events, and wellness appointments. It checks availability across multiple platforms but requires users to finalize bookings off-site. It supports personalized queries and covers three categories: restaurant reservations, event tickets, and wellness appointments. Access is limited to U.S. users with specific account settings, indicating a shift towards task-based, agentic search experiences.
View Post
Share

McKinsey on the state of AI in 2025

💻 Nov 5, 2025: 88% of organizations use AI in at least one function, but only one-third scale AI enterprise-wide. While 62% experiment with AI agents, 23% scale them in certain functions. Despite strong use-case benefits, only 39% report enterprise-wide EBIT impact. High performers focus on growth, workflow redesign, leadership, and risk management. Increasing risk management practices address inaccuracy, explainability, and regulatory compliance challenges.
View Post
Share

Depth of information now drives hotel visibility

🏖 Nov 5, 2025, Google AI Mode transforms travel searches by emphasizing rich content over keywords and backlinks. Travelers now ask detailed, multi-step questions instead of simple searches like "hotel in Zurich." Google AI rewards hotels with complete, useful information and positive mentions across the web. Important factors now include detailed descriptions, FAQs, brand trust signals, and engaging visuals. Instead of just optimizing for keywords, hotels must address traveler needs and provide comprehensive decision-support information.
View Post
Share

Booking.com watches for OpenAI’s next move

🛫 Nov 5, 2025 - Travelers increasingly use AI chatbots for trip planning, impacting platforms like Booking. Who? Booking CEO Glenn Fogel. What? AI is a new channel, not a threat. How? Through strategic scale and AI integration. Booking partners with OpenAI, Google Gemini, and more, leveraging its market position against competitors like Expedia. Expect future monetization from AI suggestions. Where? Globally, with Booking’s large footprint. Why? To stay competitive as AI reshapes traveler habits.
View Post
Share