Innovation

🏨 Beaumier deployed Altek AI across 10 luxury hotels in France, Spain and Switzerland in 13 weeks, starting July 2, 2026, at Le Val Thorens. Integrated with Outlook and Opera Cloud, AI prepares personalized reservation replies for staff review. Handling time dropped roughly 80%, from 5–10 to 1–2 minutes per offer. Across approximately 470 monthly priced offers, savings total 47 hours monthly, or about 560 annually, helping staff deliver faster, personalized service.

📞 Restaurants can capture more orders with new voice and text ordering capabilities while keeping their teams focused on hospitality.

SoundHound AI and LG team up to bring direct food ordering to 20 million living rooms.

The embedded iFrame integration eliminates multi-gateway reconciliation, allowing hotels to capture unified payment tokens at the point of booking for automated folio charging, deposits, and incidentals.

🔍 A tool aims to measure property-level “Share of Attention” across conversational AI and search engines, addressing growing asset manager concerns about visibility in an AI Overview environment. No launch date, location or performance statistics were provided.

🏨 New Coast Hotel Manila, part of LaVie Resort and Casino in the Philippines, has launched Shiji’s Daylight property management system, integrating it with Infrasys POS, deployed April 1, 2025. The single-vendor setup connects hotel operations and food-and-beverage outlets to reduce fragmented systems, streamline workflows and improve guest service. Daylight adds unified guest profiles, flexible integrations and security features. Shiji’s cloud-based technology portfolio serves over 91,000 hotels worldwide.

🏨 SiteMinder’s 2026 Partner Awards, held Tuesday in London, honoured 12 hotel technology providers and advisors. US-based GuestCentric won AI Innovation Partner of the Year for Melissa AI, which increased average direct booking value by 38% and generated 40% of ancillary add-on sales across 300+ properties. Journeytok automated up to 90% of repetitive guest journey tasks across 500+ hotels in Europe and Latin America, demonstrating AI’s measurable impact on hospitality.

🏨 Avalora unveiled Cross-Platform Guest Intelligence (CPGI) at The Hospitality Show in Miami Beach, Florida. The AI-powered platform analyzes guest calls across hotel departments to identify demand, revenue opportunities, and service issues. Working alongside Avalora’s VAIA assistant, it can capture four requests in one call, such as restaurant inquiries, towels, stay extensions, and airport shuttles. Features include dashboards, transcripts, sentiment analysis, and customizable call scoring.