Innovation

🏨 Avalora unveiled Cross-Platform Guest Intelligence (CPGI) at Booth 3910 during The Hospitality Show, November 2–4 in Miami Beach, Florida. The AI-powered platform analyzes guest calls across connected hotel systems to identify revenue opportunities, emerging demand and service issues. Working alongside Avalora’s VAIA assistant, CPGI captures multiple requests per call and provides dashboards, reports, transcripts, sentiment analysis and customizable call scoring to help hotels improve operations and guest experiences.

🏨 Wyndham and HotelREZ are partnering to add more than 40 luxury Elegant member hotels worldwide to Registry Collection Hotels by early next year. The brand currently has over 30 hotels in nine countries. Many incoming boutiques have 20–50 rooms; initial locations include Malta, Greece, Northern Ireland, Thailand and Colombia. Participating hotels will retain their independence while gaining Wyndham’s sales, marketing, distribution and loyalty resources, serving approximately 129 million Wyndham Rewards members, according to the announcement.

🏨 Mirai’s immersEvents, featured on November 3, 2026, turns hotel event spaces into interactive 3D replicas for sales, website tours and event planning. Developed in-house by Mirai, which works with over 4,000 hotels, it offers shareable proposals, capacity tables and downloadable 2D plans using actual dimensions and inventory. A forthcoming AI Layout Assistant will generate layouts and 3D walkthroughs from prompts, such as “a banquet for 80 people.” Demos are available at immersevents.mirai.com.

🔑 GCSTIMES is showcasing Open Lock Modernization at EquipHotel Paris, France, on November 2–5, 2026, at booth #P7.3-F092. The concept modernizes hotel access technology while retaining serviceable locks, offering a third option beyond manufacturer upgrades or full replacement. Demonstrations highlight connected access systems and customizable key cards made from wood, leather, PLA and other materials. Founded in 2011, GCSTIMES holds FSC certification and an EcoVadis Silver Medal.

While headlines focused on hand-written cups and cafe seating, Brian Niccol spent fiscal 2026 laying the groundwork for a major enterprise tech rebuild.

🏨 InterContinental Sydney Coogee Beach in Australia adopted Canary Technologies following a multi-million-dollar transformation. Its digital platform includes mobile check-in, AI messaging, tailored upsells, digital authorizations and smart checkout. The hotel handles over 8,000 guest interactions monthly through Canary’s AI messaging, supporting personalized service and operational efficiency. New amenities include an ocean-facing infinity pool, Club InterContinental and pickleball courts, with Èliva Spa forthcoming. Canary serves over 20,000 hotels across 125+ countries.