Innovation - 10 Minutes News for Hoteliers - Page 67

4 min

Manual Hotel Workflows Cost You More Than You Think. How Leading Hotel Groups Found the Switch From Pain to Gain

💻 Only 28% of hotel chains use process automation, per h2c’s Global AI & Automation Study. RobosizeME helps hotels eliminate manual processes, saving 72 human days monthly in rate code management and 49 days annually in commission reconciliation per hotel, at $10,492 savings. Automation freed 20 employees from profile management, improving efficiency and guest experiences. Setup costs $5,000, with a $179 monthly fee. This enables hoteliers to focus on strategic tasks rather than repetitive ones.

2 min

Pertlink Unveils New Brand Identity and Leads the Industry Toward Practical AI for Hospitality

💻 Pertlink Limited, based in Hong Kong, launched a new brand identity and strategic business evolution aimed at the hospitality sector, focusing on AI integration. Celebrating 25 years in service since October 23, 2000, Pertlink offers AI Playbooks for various hospitality roles, helping to improve productivity and control costs. These playbooks include guides for Housekeeping, Engineering, and more. Founder Terence Ronson emphasizes practical AI applications to support industry transformation.

1 min

Will AI Kill Your Brand? 8 Shifts to Build Winning Brands in the AI Era

✨ Youri Sawerschel, founder of Creative Supply, reveals 8 shifts in brand management in the AI era through a webinar, featuring a döner kebab shop rebrand as a case study. Learn how AI can enhance brand strategies when aligned with human intention. Creative Supply is a Zurich-based agency collaborating with notable brands like UBS and LVMH. It educates thousands through workshops and is featured in major publications. 🌍 [creativesupply.ch](https://creativesupply.ch)

2 min

Dolphin Dynamics teams up with Widgety to…

🛳 Dolphin Dynamics, in collaboration with UK-based Widgety, launched the Cruise Content Capture module. This tool auto-populates Dolphin with updated cruise data, eliminating manual entry and speeding up bookings. The new Cruise Lookup tool uses Widgety’s database of over 1,000 ships. Guy Novik of USAirtours highlights the efficiency gain, cutting data entry from hours to minutes. Chuck Richardson of Dolphin Dynamics emphasizes improved accuracy and scalability for cruise agents.

4 min

Guest Post: The future of travel is…

📅 In 2025, a GlobalData survey highlighted that nearly 33% of travelers consider personalisation crucial for travel purchases. AI-driven hyper-personalisation is transforming the industry, with features like eSIMs and real-time itinerary adjustments. Technologies such as deep learning models and conversational tools enhance customer experiences. Collaboration across the travel sector, including in payment methods like Alipay and GrabPay, is vital. The future of travel is predicted to be hyper-personalised, hyper-local, and AI-powered.

2 min

Boom and StayFi announces integration for…

📑 Shahar Goldboim and Arthur Colker announced Boom's integration with StayFi, launched in December 2025. Boom, the AI-powered property management system, partners with StayFi to convert guest WiFi logins into marketing insights. This integration automates guest data processing, enhancing property managers' marketing strategies. In October, Boom secured $12.7 million from Avenue Growth Partners for global growth. The collaboration enhances guest data usage without manual efforts, improving guest communication and boosting revenue.

2 min

Ubico and Acai Travel strategic partnership…

🌐 Ubico, part of World2Meet (W2M), is partnering with Acai Travel to integrate AI into its travel management services. Initially rolled out in Ubico's Microsoft Dynamics-based CRM, the AI-powered Agentic API aims to enhance support efficiency. This partnership, starting in 2026, supports Ubico's strategy of reducing traditional workflows and improving scalable, human-centric service delivery. The initiative is part of a broader group-wide strategy to incorporate AI across W2M's corporate, leisure, and wholesale operations.

8 min

Big Interview: Navitaire and Vueling on…

🚀 In December 2025, at the Navitaire Customer Conference in Las Vegas, Vueling discussed technological advances. Vueling, partnering with Navitaire, focuses on AI, quantum computing, and a mobile-first strategy. They've developed innovative solutions like an AI-powered search tool and facial recognition boarding at Barcelona Airport. Vueling's goal is seamless customer experiences with real-time event sharing and personalized offers. Navitaire supports this through Stratos and New Skies, aiming for a technology-driven, interconnected future.

Amex GBT Meetings and Events outlook for 2026

📈 Dec 16, 2025, the 2026 Global Meetings & Events Forecast by American Express Global Business Travel reveals the highest industry optimism in five years. Rising costs are the main challenge, despite stable demand and budgets. AI and digital tools enhance engagement, while sustainability and inclusion become vital. Emphasis on engaging experiences and strategic planning rise, with significant regional differences observed. Access the full report [here](https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/ME-Forecast-2026.pdf?version=0).

Airbnb falls behind peers as revenue and gross booking growth lag

📈 Dec 16, 2025. Airbnb is trailing behind competitors like Booking Holdings, with its revenue and gross bookings growing more slowly. Growth in Airbnb's core accommodation business slowed to single digits, while competitors expanded in hotels and alternative accommodations. Airbnb's focus on experiences, social features, and AI brings execution risks and margin pressures, with increased spending outpacing revenue growth. As EBITDA and net income margins decline, the competitive intensity rises with Booking and Expedia gaining ground.

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