Why Hotel Design Matters So Much (An Operations Leader’s Perspective) – Jennifer Clay, Appellation
🏨 On October 4, 2024, Jennifer Clay, Vice President of Hotel Operations at Appellation, discussed the importance of hotel design in guest immersion and operational leadership. Key points included hotels embodying local culture [01:58], evolving designs using local materials and artisans [02:34], the selection process of design elements [04:12], the importance of balancing aesthetics and functionality [07:03], and ensuring the hotel's physical product matches its advertised experience [08:11].
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