Major Hotel Brands Focus on Extending Customer Engagement Beyond Rooms with New Lifestyle and Wellness Initiatives
🛌 In 2025, Accor launched the Novotel 37 Collective, focusing on wellness beyond hotel visits. Marriott engaged 237 million members through an advertising network, while Accor integrated 100 million loyalty members into a leisure ecosystem. COMO Group opened an online shop, and Mandarin Oriental, Sofitel, and ME by Meliá introduced capsule clothing collections. Major hotel brands are redefining themselves by engaging with customers throughout their daily lives, extending their influence beyond hotel stays.
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