Hotels Losing Up to 20% Room Revenue Due to High OTA Commissions and Booking Channel Inefficiencies, Study Finds
💸 Hotels in the UK and Ireland are losing up to 20% of room revenues due to high OTA commissions, rate discrepancies, and distribution gaps, according to Net Affinity and Smarthotel. OTA commissions range from 15% to 25%, impacting revenue. Changing guest behavior includes shorter stays and last-minute bookings. Mobile’s importance is growing in the booking process. Hotels should review online booking journeys and channel setups to reduce revenue leakage and enhance direct bookings.
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