Marketing

🌎 Expedia TAAP enhancements: In 2023, Expedia expanded its platform for travel advisers, enhancing efficiency and earnings. Notable updates include deferred payment for trips up to 365 days (previously 280), new bank transfer payments in several European markets, and a service charge feature available in over 20 markets, including the US, UK, and Canada. These changes help advisers manage bookings more effectively, with 45% of travelers using advisers for trip bookings in the past year.

🇮🇹 Visit Italy's '99% of Italy' campaign highlights social media's impact on tourism: 70% of visitors focus on 1% of the country, risking depopulation in 33% of municipalities. CEO Ruben Santopietro's solution? Use Instagram and TikTok to shift attention from hotspots like Venice and Florence to lesser-known areas. This strategy, akin to Beautiful Destinations' work, is a potential model for global tourism boards. The ENIT's promotion efforts continue, with Rome hosting the WTTC Global Summit this year.

📷 Instagram's 200 million professional accounts are now searchable via Google, enabling travel brands to expand their reach beyond the platform. This shift could increase their visibility, as Instagram delivers 71% of traffic and engagement for travel brands. Hashtags #travel and #vacation are used over 200 million times monthly. Optimizing content for search intent and integrating Social-SEO strategies are key. The feature, enabled by default, can be opted out. TikTok and X (formerly Twitter) have similar indexing.

📰 In China, travel content is reshaping consumer behavior, especially through the app Xiaohongshu, a blend of Instagram, Pinterest, and Amazon. Users book trips directly from videos, engaging visually and emotionally. Brands craft content like creators, focusing on resonance rather than volume. In contrast, Western brands lag with static ads and conversion-focused campaigns. To capture younger travelers, they must view platforms like TikTok and Reels as inspiration engines, providing relatable and experiential content.

📅 2025, hotels are refining guest targeting strategies using CRM and PMS. These tools enhance understanding of traveler preferences and foster loyalty through personalized experiences. Emphasizing data-driven approaches, hotels aim to convert customer insights into long-term relationships. Authored by Vanshikha Dhar for Hotelogix, the article highlights the importance of leveraging technology in hospitality to craft effective engagement strategies. Published on July 12, 2025, it serves as a guide for the evolving landscape of guest interactions.

📱 Civitatis, in 2024-2025, saw 44.68% growth in followers, surpassing 1.5 million on Instagram and TikTok. Instagram grew 76%, led by Brazil. TikTok experienced double-digit growth among Gen Z and millennials. The "Disfruta la Tierra" campaign reached 190 million impressions. 65% of followers are women aged 25-45. Spain, Argentina, and Mexico are key markets. Future trends include TikTok Maps, AR integration, and long-form YouTube videos. Civitatis continues to focus on UGC and personalisation.