Why Do Guests Still Hate Check-In? A Frank Conversation.
🛅 Check-in processes at hotels can be frustrating. Guests often face lengthy waits without clear reasons and are required to provide information that the hotel already has. Repeated requests for credit card details for deposits create distrust. The initial experience becomes overwhelming with excessive information delivered at once. Ideal check-ins should take under 60 seconds, using pre-filled forms and digital keys when possible, enhancing the feeling of being welcomed rather than processed.
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