Miscellaneous

💬 May 18, National Restaurant Association Show, Nathan Sno, CEO of Food Story Media, shared insights on effective restaurant marketing. Sno emphasized that a winning strategy should be based on a clear belief, lived experience, and audience relevance. He presented a five-point content framework: say less, hook fast, write to ignite, be recognizable, and maintain tone. The goal is to enhance reservations, brand recall, or customer loyalty by ensuring repeatability and structure in storytelling.

🌎 May 17, 2025: Josiah Mackenzie shares insights from his travel from Barcelona to Istanbul. This episode focuses on the lessons learned and how hospitality businesses can leverage these insights. If beneficial, share this episode with your team to implement actionable ideas. Music by Clay Bassford, Bespoke Sound.

💳 Global Payments Inc. launched Genius, a new POS platform, unifying their products into an all-in-one solution. Launching first for restaurants and retail, Genius will be available May 17 at the National Restaurant Association show in Chicago, initially in the U.S. and Canada. Retail rollout follows in June, expanding to Canada, Germany, Austria, and Czech Republic. Genius supports global expansion, enabling market-specific adaptations and specialized retail segments, reinforcing Global Payments' tech leadership. More at globalpayments.com/genius.

🎵 Josiah Mackenzie, in a recent episode, discusses the influential role of music in hospitality. Key resources mentioned include "Could Sound Design Be Your Hotel's Secret Weapon?" by Dr. Michelle Ulor and Clay Bassford, and "Sunday Slowdown: A Bespoke Sound Takeover" with Clay Bassford. Bespoke Sound's strategies on Spotify highlight how music can enhance guest experiences. For newcomers to Hospitality Daily, additional resources and message options are available for further engagement.

🍴 Bret Thorn, senior food & beverage editor at Nation’s Restaurant News since 1999, is known for his trend-spotting expertise. He hosts "In the Kitchen with Bret Thorn" and won the 2006 Jesse H. Neal Award. Thorn, a Tufts University graduate, studied at Le Cordon Bleu and in China. He contributed to the Oxford Encyclopedia in 2012 and was inducted into Disciples d’Escoffier in 2014. Born in Denver, he resides in Brooklyn and has worked globally since 1989.

☕ Chef Dominique Crenn unveiled an afternoon tea menu at Café Dior in Dallas, launched in early May, located in the Christian Dior boutique. The café opened on February 22. For $75 per person, offerings include chicken salad sandwiches and piña colada baba au rhum. Teas are priced separately, and Veuve Clicquot champagne is available for $25 extra. Crenn, set to be inducted into the MenuMasters Hall of Fame, crafted a menu blending tradition and innovation.

🎭 Since 2019, Accor's ALL program has focused on music, with 45% of travelers planning trips around events like Taylor Swift's Eras Tour. In 2025, ALL expanded partnerships globally: Accor Arena in France, OVO Arena Wembley in the UK, Qudos Bank Arena in Australia, and venues in São Paulo, Brazil. These partnerships offer members exclusive benefits and experiences, enhancing ALL's entertainment sector presence with over 7,000 events worldwide.

✈️ Etraveli Group's platforms now feature the complete content from British Airways and Iberia. Customers accessing Gotogate, Mytrip, Flightnetwork, and Booking.com can choose from over 200 British Airways destinations and approximately 120 Iberia destinations. This partnership strengthens Etraveli Group's industry position. Spyros Tsiaprazlis, David Oppenheim, and Ignacio Valeros Blas express enthusiasm about the collaboration, aiming to enhance travel choices and experiences.

✈️ Riyadh Air, Saudi Arabia's new airline, partners with TPConnects Technologies to integrate its NDC content on the Iris platform. This collaboration enhances Riyadh Air's distribution and offers travel agencies access to its content alongside other systems in a single interface. The partnership aims to provide dynamic, personalized travel experiences. Key benefits include access to all fare families and real-time pricing. Riyadh Air's approach is described as groundbreaking in advancing airline distribution.

🍴 Bret Thorn, Senior Food & Beverage Editor for Nation’s Restaurant News and Restaurant Hospitality, provides F&B trend insights and oversees coverage. Host of "In the Kitchen with Bret Thorn" podcast, he wrote for The New York Sun from 2005-2008. His contributions include articles for Manager magazine and Asia Times during 1992-1997 in Thailand. A magna cum laude graduate from Tufts University, he also studied at Le Cordon Bleu in Paris and in China during the Tiananmen Square events in 1989. Thorn won the 2006 Jesse H. Neal Award and was inducted into the Disciples d’Escoffier in 2014. A Denver native, he resides in Brooklyn, N.Y. and has extensive expertise in global cuisines and restaurant operations.