Categorizing…

Waymo One is providing hundreds of thousands of fully autonomous trips each week in Phoenix, San Francisco, Los Angeles, and Austin, where residents are integrating Waymo One into their daily…

What if we’ve been looking at OTAs all wrong? Most hotels see them as the middleman. Necessary, but annoying. A cost of doing business. But what if they’re something else…

What if we’ve been looking at OTAs all wrong? Most hotels see them as the middleman. Necessary, but annoying. A cost of doing business. But what if they’re something else…

Safety belts on! There’s turbulence in Travel. Not in the skies. It’s in your Martech stack. In our latest 2025 industry report, we reveal how outperformers in Travel & Transportation…

Safety belts on! There’s turbulence in Travel. Not in the skies. It’s in your Martech stack. In our latest 2025 industry report, we reveal how outperformers in Travel & Transportation…

Max asked. I replied. Should the government regulate the commissions hotels pay to OTAs? I am always cautious when the State intervenes in the dynamics of the private sector. History…

Max asked. I replied. Should the government regulate the commissions hotels pay to OTAs? I am always cautious when the State intervenes in the dynamics of the private sector. History…

The hotel industry is not designed for the dispassionate or detached. It’s a world built for people who notice everything, who obsess over ambiance, who analyze lobby lighting and critique…

The hotel industry is not designed for the dispassionate or detached. It’s a world built for people who notice everything, who obsess over ambiance, who analyze lobby lighting and critique…

Just wrapped up my visit to Phocuswright Europe. A couple quick takeaways: 1. AI was (unsurprisingly) everywhere. Tons of speculation on the future of travel planning & booking, but honestly,…