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4735 posts

Download the 2025 Smart Decision Guide to Restaurant Management and POS Systems

  • Sophia Lavoriero
  • 8 April 2025
Sign up for emails on hospitality industry insights Never miss an insight. We’ll email you when new articles are published. Shiji Group @media only screen and (max-width: 319px){ #zcOptinSuccessPopup{ width:100%…
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Addressing Consumer Behaviour Shifts in Foodservice Industry

  • saladplate
  • 8 April 2025
This article was written by Saladplate. Click here to read the original article Saladplate is the official content and engagement hub for the Hospitality, Food and Beverage portfolio, part of…
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  • 1 min

How Bachcare Holiday Homes Boosted Survey Conversion by 135%

  • Automatic
  • 8 April 2025
Bachcare Holiday Homes is especially fond of ReviewPro’s sentiment analysis tools. It allows them to identify which items were coming up again and again including things that would have never…
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  • 1 min

How Transamerica Hotels Enhanced Guest Satisfaction with ReviewPro

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  • 8 April 2025
By combining feedback from the Guest Survey Solution (GSS) with insights provided by online reviews, Transamerica Hotels can hone in on detailed information about areas of strength and areas where…
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  • 2 min

How TOP 10 Holiday Parks Improved Key Metrics with Guest Feedback

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  • 8 April 2025
1. Setting Benchmarks TOP 10 Holiday Parks took on ReviewPro’s Online Reputation Management (ORM) and Guest Satisfaction Survey (GSS) solutions in2017. Three metrics that would be used to benchmark success…
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  • 1 min

How glh Hotels Transformed Guest Experience with ReviewPro

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  • 8 April 2025
To harness the full power of Guest Intelligence, glh Hotels uses ReviewPro’s Guest Experience Improvement Suite™, a combination of three powerful solutions, and leverages the insights to inform decisions at…
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  • 1 min

How Paradores Won Spain’s Best Reputation Three Years in a Row

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  • 8 April 2025
The brand took on Online Reputation Management (ORM) in 2017, and quickly incorporated the solution into its processes. The group also took on Guest Satisfaction Surveys (GSS), in order to…
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  • 1 min

How Aquaria Natal Hotel Rose from #59 to #1 on Tripadvisor

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  • 8 April 2025
The response was deliberate: look after remaining staff and this would have a positive impact on guest satisfaction. “If you want to deliver great service to your guests, first you…
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  • 2 min

Centara Hotels Uses Growth Hacking to Enhance Guest Experience

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  • 8 April 2025
Gille Bonaventure applies a ‘growth hacker’ mindset to guest experience: test ideas, measure success using the ReviewPro tools, repeat what works and rectify what does not. This requires that first…
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  • 1 min

How Minor Hotels Increased Guest Satisfaction with ReviewPro

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  • 8 April 2025
The group onboarded ReviewPro in December 2016. While the Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS) tools were central to operations, the solution that really brought it all…
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