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Regulatory and Legal Affairs

567 posts

[[ 17 ]]

OTAs caught overcharging travelers from Bay Area

  • Automatic
  • 14 January 2025
🏨 On Jan 14, 2025, SFGATE reported an investigation revealing booking sites like Expedia and Booking.com charging San Franciscans up to $500 more for hotel rooms. A room at Manhattan's Public Hotel was $829 for San Francisco users while Phoenix and Kansas City travelers saw $318. The price disparity is based on IP addresses, with a VPN potentially saving hundreds. Legal yet hidden price discrimination depends on location, not incognito mode.
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Amex GBT criticizes DOJ timing in CWT acquisition lawsuit

  • Automatic
  • 14 January 2025
📌 On Jan 14, 2025, the DOJ filed a lawsuit in New York aiming to block Amex GBT's $570 million acquisition of CWT, citing concerns over potential price hikes, limited choices for clients, and stifled innovation. The deal would merge the two largest travel management companies. The DOJ's action challenged Amex GBT's fifth competitor acquisition since 2018. Large corporations depend on these "mega" companies for extensive global travel services. Amex GBT criticized the DOJ's timing, suggesting the Biden administration might not intervene after the Trump administration's term.
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Booking.com scammers steal £370k from 500+ holidaymakers

  • Automatic
  • 13 January 2025
🚬 Over 532 Britons swindled out of £370,000 by fraudsters via hacked hotel accounts on Booking.com as of Jan 13, 2025. Scammers using sophisticated phishing attacks impersonate brands, sending fake emails requesting payment details. Police highlight no Booking.com breach but advise vigilance against unexpected emails or messages regarding reservations. Booking.com stresses they never request payment information through unsecured channels. Deputy Head of Action Fraud, Adam Mercer, urges holidaymakers to be wary of compromised hotel accounts.
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How Google should fix its travel ads

  • Automatic
  • 8 January 2025
📦 GetYourGuide, on Jan 8, 2025, proposed new ad modules to the European Commission, accusing Google Travel Ads of violating the Digital Markets Act by merging providers in a single ad, limiting competition. The suggested format showcases one advertiser with multiple tours, countering Google's multi-vendor, single-product displays. The Commission's ruling on Google's compliance is forthcoming.
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eDreams ‘sustainable’ advertising claims censured

  • Automatic
  • 8 January 2025
📝 On January 8, 2025, eDreams was reprimanded by the British Advertising Standards Authority (ASA) for misleading ads featuring "Puerto Rico sustainable destination" and "discover our sustainable trips" claims made last summer. The ASA banned the ads, instructing eDreams to ensure that future environmental claims are clear and substantiated, emphasizing that absolute claims require substantial evidence. This action reflects a broader initiative to address environmental advertising in the travel sector.
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  • 2 min

European Public Affairs Internship

  • HOTREC European Hospitality
  • 7 January 2025
📓 HOTREC offers a 5-month full-time internship from March to July 2025 in Brussels, pursuing EU advocacy for the hospitality sector. Applications, including CV and motivation letter, should be sent to Mr. Vipin Mehra by 22 January 2025. The role includes monitoring legislation, assisting in advocacy, event support, reporting, and managing EU-funded projects. Requires a university degree, EU politics familiarity, language skills, and proactive attitude. Internship provided under Belgian Convention Immersion Professionnelle with allowance.
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  • 3 min

How the surgeon general’s advisory on alcohol could impact restaurant sales

  • Alicia Kelso
  • 6 January 2025
🍺 United States Surgeon General Dr. Vivek Murthy issued an advisory last week concerning alcohol and cancer risk, stating alcohol is the third leading preventable cause of cancer in the U.S. after tobacco and obesity. The advisory seeks to raise awareness, suggesting updates to health warning labels on alcoholic beverages to explicitly mention cancer risks, and reassessing consumption guidelines. Currently, alcoholic beverages account for about 21% of sales at full-service restaurants, and 6% at limited-service venues. With less than 50% of Americans aware of alcohol's cancer risk, and the fact that one-third of consumers ages 18 to 24 abstain from alcohol, the recommendation could impact the industry significantly. The original warning label, added in 1988, may need Congressional approval for changes. Stocks of alcohol companies dropped following the advisory.
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  • 2 min

UK Government extends electronic travel…

  • Travel Weekly Group Ltd
  • 6 January 2025
📍 The UK's electronic travel authorisation (ETA) scheme will expand to 48 countries from January 8, 2025, and to 34 European countries from April 2, 2025. In 2024, over 38 million people visited the UK, with most not requiring visas. Since its November 2023 launch for Qatari nationals, the scheme has seen 393,000 ETA applications by June 2024. ETAs, valid for two years or until the passport expires, will cost £10 and are required for short-term visitors, including those from the USA, Australia, and New Zealand. Travelers from countries like France, Germany, and Italy can apply from March 5. Fragomen advises applying for an ETA at least three days before travel.
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  • 2 min

California Restaurant Association sues to challenge ban on mandatory ‘captive audience’ meetings

  • Joanna Fantozzi
  • 3 January 2025
📌 California sued by business organizations over Senate Bill 399, signed 3 months prior by Gov. Gavin Newsom, banning retaliation against employees who skip mandatory meetings on religious/political matters. The California Chamber of Commerce and California Restaurant Association argue the law infringes on First and Fourteenth Amendment rights. The National Labor Relations Board, in November, ruled such meetings violate labor law, overturning the 1948 Babcock & Wilson Co. precedent. Proponents argue SB 399 prevents intimidation during unionization. Labor advocates fear President Trump's administration may reverse labor protections.
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  • 4 min

Why Hotels Pretend Not to Know You—And How to Fix It

  • Anders Johansson
  • 26 December 2024
🔔 Hotels struggle with guest recognition due to GDPR fears, leading to underpersonalization. GDPR, while ensuring data handling, has led hotels to erase guest details to avoid fines, causing a lack of personalization during stays. Multiple databases in hotels don't interact, potentially disregarding loyalty member benefits. Guests can encourage personalization through loyalty programs, opting in for communication, and providing explicit consent for data storage. GDPR doesn't ban personalization but requires permission and secure data handling. Personalization can lead to smoother stays, customized offers, and increased loyalty. Guests can improve personalization by using hotel apps and providing feedback. Responsible data handling can enhance guest experiences without violating GDPR.
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