TOP NEWS

1438 posts

[[ 18 ]]

View Post
  • 13 min

Boost Hotel Performance Through Profit & Loss Mastery

💰 Commercial teams in hotels, comprising Sales, Marketing, and Revenue Management departments, play a crucial role in revenue generation and market presence. Financial literacy, particularly understanding the Profit & Loss (P&L) statement, enables these teams to identify profitable revenue streams, assess cost implications, and make informed decisions that align with the hotel's financial goals. Mastering P&L can lead to strategic choices that balance occupancy with profitability, enhancing the hotel's financial health. Business Intelligence tools like Demand Calendar aid in transforming data into actionable insights for optimizing strategies and managing costs effectively.
View Post
Share
View Post
  • 4 min

Hospitality’s Future: Grounded in Connection, Powered by Tech

📌 Hotels are incorporating digital onboarding and training to enhance efficiency and sustainability, while also focusing on human-centered service. Eccleston Square Hotel in London and Shashi Hotel in Mountain View, California, exemplify a balance of high-tech features and personalized service. Initiatives include AI chatbots, IoT for smart room controls, and data-driven personalized experiences. Emphasis on human connections in hospitality remains vital, with technology complementing but not replacing personal interactions. Kathleen Lin Hurtubise of AlohaHP champions a blend of technology with the Aloha spirit.
View Post
Share

54 hotel conferences and trade shows to attend in 2025

📆 Attending hospitality industry events in 2025 offers networking, learning about trends, and discovering innovations. Key events in the US & Canada include: HEDNA in San Diego (Jan 27–29), Women in Travel and Hospitality in Westlake Village (Feb 20), HUNTER in Atlanta (Mar 18–20), AAHOA Convention in New Orleans (Apr 15-17, 6,000 attendees, 500 exhibitors), BITAC® Operations in Newport Beach (Apr 27–29), Hotec Operations in Orlando (May 19–21), NYU IHIIC in New York City (Jun 1–3), Boutique Hotel Investment Conference in NYC (Jun 4), HITEC in Indianapolis (Jun 16–19), HAC Conference in Ottawa (Jun 16–17), Hotel Data Conference in Nashville (Aug 6–8), Skift Global Forum in NYC (Sep 16–18), Independent Hotel Show in Miami (Sep 17–18), Boutique Hotel Owners Conference in Los Angeles (Sep 29–30), Glamping forum in Aurora (Sep 30–Oct 1), The Lodging Conference in Phoenix (Oct 6–9), The Hospitality Show in Denver (Oct 26–28), NEIRA in Newport (Nov 5–7), Phocuswright Conference in San Diego (Nov 18–20). In LATAM, ANATO in
View Post
Share

Contactless guest experience: How integrated technology makes it possible

🛌 A 2022 Statista survey revealed 50% of respondents desire permanent adoption of contactless hotel services. Sweet Accommodations, using Cloudbeds, increased upsells and repeat customers by 20%, dedicating 16 extra hours weekly to guest experience enhancement. Contactless technology includes online check-in, AI communication, and digital keys, with chatbots potentially boosting booking rates by 30% and upsells by 55%.
View Post
Share
View Post
  • 5 min

Tell Newsletter #83

💾 Zoox, Amazon's autonomous vehicle company, plans to introduce custom robotaxis in San Francisco and Las Vegas, initially for employee use, with public roll-out set for the following year. AI-powered booking agents like Bookline.io and HotelPlanner.ai manage thousands of calls daily, despite 22% of hotel bookings still being made over the phone. Klairhaus offers high-quality home office accessories made from natural materials by European artisans. McKinsey report points out the $1 trillion potential value of travel experiences, noting that nearly 50% of these bookings occur offline. Hopscotch Labs introduces AI and headphones for location-based information, suggesting a screen-free future for augmented reality. In the hotel industry, top talent retention is linked to structured environments, not freedom. Citate.ai aims to influence AI chatbots, raising questions about AI's role in reputation management.
View Post
Share

Instant Financial Announces New Mobile App for Improved Employee Pay Flexibility

📱 Accor's global study of 9,000 professionals reveals a potential 36% revenue increase if all important meetings are conducted face-to-face. 85% believe prioritizing in-person meetings could significantly boost revenue, expecting to close 37% more deals. 92% find face-to-face interaction important with clients, and 85% with internal colleagues; one in-person meeting equates to the impact of three virtual meetings. The main driver for business travel is to close deals (34%), followed by client (31%) and contract negotiations (30%). A hybrid model of digital and in-person meetings is becoming the standard. Sophie Hulgard, Accor's Chief Sales Officer, emphasizes the irreplaceable value of in-person interactions for business success.
View Post
Share
View Post
  • 5 min

Pulse of the Industry Series Q1 and Q2 2024: US

🏨 In Q1 and Q2 2024, the US hospitality industry leveraged technology for competitive advantages, enhanced the guest experience with digital tools, and emphasized sustainability. The bleisure tourism market reached nearly $594.51 billion in 2023. Performance scores for US hotels improved from 79.3 in Q1 2023 to 80.8 in Q2 2024. Challenges included intense competition, staffing shortages, and evolving consumer expectations. Room cleanliness negatively impacted scores by -9.52 points, while great service improved them. The US hotel market is valued at over $106 billion, with 90,000+ hotels and an average occupancy rate just under 65%. Looking into 2025, resilience, tech-driven solutions, and environmental sustainability are expected to be key trends.
View Post
Share
View Post
  • 9 min

3 Hotel Hygiene Factors: Sustainability, Digitalization, and Comfort

🚿 Sustainable practices in hotels are crucial for long-term viability, guest satisfaction, and environmental stewardship. Energy efficiency is achieved through LED lighting, smart thermostats, and renewable energy sources like solar panels. Regular maintenance prevents wastage and saves costs. Local sourcing reduces carbon footprint and supports the local economy. Digitalization simplifies guest experiences with online booking, digital check-in/out, and personalized services via mobile apps. Comfort is non-negotiable, with quality bedding, optimal room temperature, quiet environments, adjustable lighting, and impeccable cleanliness paramount. Hotels gain competitive edges by investing in comfort, leading to higher retention and positive reviews. The integration of sustainability, digitalization, and comfort is essential for meeting the needs of modern travelers and maintaining hotel profitability.
View Post
Share

Mews Acquires Atomize

🌍 Launched at COP29 in Baku, Azerbaijan, WTTC's Net Zero Roadmap for Travel & Tourism shows a 27% increase in businesses setting climate targets over three years, with 53% of 250 analyzed companies committed as of 2023, up from 42% in 2021. One-third of these businesses align with Science-Based Targets initiative (SBTi) goals. The Travel & Tourism sector's carbon emissions were 6.5% of global emissions in 2023, down from 7.8% in 2019, a 10.2% reduction in greenhouse gas intensity. Aviation, cruise, and accommodation industries reduced carbon intensity by 6% and 11% respectively since 2019. The roadmap aims for net zero by 2050 and emphasizes sector alignment, transparency, and the role of Sustainable Aviation Fuel (SAF) to reduce the aviation carbon footprint by up to 80%.
View Post
Share