TOP NEWS

1677 posts

[[ 18 ]]

Hospitality trends 2025

📈 Dec 3, 2024, EHL Insights Report on Hospitality Outlook 2025 reveals AI may contribute $15 trillion globally by 2030, enhancing staff focus on human interaction. Personalization via AI and partnerships offers hotels a competitive advantage. Employee well-being is emphasized due to skilled worker shortages, demanding mental health initiatives, purpose, financial stability, and flexible work. Travel trends shift towards transformative experiences for mental, physical, and spiritual health. Sustainability extends to employee and community well-being, urging hospitality to adopt comprehensive sustainable practices. Full report at EHL's website.
View Post
Share

Western travel marketers must understand Chinese social media

🌍 On Dec 3, 2024, Chinese travelers showcase shifting travel preferences, favoring visa-free entry and independent travel over traditional tour groups. With interests in outdoor activities, road trips, and sporting events, there's a notable change in spending patterns. Businesses must integrate systems like AliPay to attract this market. Influential in travel decisions is Xiaohongshu, with 100 million users, primarily young women, affecting travel and shopping choices.
View Post
Share

Deliverect Acquires Tabesto to Fuel In-Store Sales with Smart Kiosk Technology

💰 IRIS renewed their exclusive 10-year digital F&B ordering agreement with Marriott International, encompassing 8,700 properties. A decade-long partnership led to a double-digit increase in mobile orders and revenue. IRIS' mobile dining solution, part of the Marriott Bonvoy app, now expands across property areas including pools and event spaces. The Kansas City Marriott Downtown reported a reduction in wait times by over 30 minutes and an 87% increase in order volumes, alongside a 94% F&B revenue increase. The digital platform integrates with various third-party systems like Oracle Simphony Cloud and offers features such as allergen filters and digital staff ordering.
View Post
Share
View Post
  • 7 min

From guesswork to predictive power: The evolution of hotel demand forecasting

📈 Hotel revenue managers adjust room rates to boost occupancy and sales by forecasting demand trends. Traditional forecasting models relying solely on historical data are inadequate due to constantly changing demand factors. Modern forecasting techniques, including causal AI and machine learning, are crucial for proactive adjustments, as demonstrated by other industries like airlines and online retailers. Cloudbeds Intelligence, set to release in 2025, will incorporate causal AI to optimize hotel revenue management, outperforming traditional models in occupancy and RevPAR (revenue per available room).
View Post
Share

Perfect hotel welcome messages for a memorable first impression

🏨 Kabannas Hotels automates 92% of guest questions, Lake District Hotels reduces calls by 70%, Hotel Sacher achieves 96% automation rate, Sweet Accommodations increases online check-ins by 30%, and Macdonald Hotels & Resorts automates 100% of online communication, raising guest satisfaction over 80%. HiJiffy's AI-driven welcome messages enhance operational efficiency, guest satisfaction, and revenue opportunities through personalised, brand-consistent experiences from booking to arrival.
View Post
Share
View Post
  • 1 min

Frontline Views on Hospitality Careers and AI in Service – Victoria Gordon, Timber Cove Resort

🏩 Victoria Gordon, Front-of-House Manager at Timber Cove Resort, discussed her career progression from front desk agent to manager on Dec. 2, 2024. She highlighted the significance of community, training, and maintaining a balance between AI technology and personalized guest service in hospitality. The episode also touched upon the challenges and rewards of working at a remote nature-based resort and was sponsored by Roomza, offering a free Hotel Personalization Starter Kit including Dyson and Theragun equipment.
View Post
Share

Spain’s new law demands more personal data from tourists

🛫 Spain's 'Traveler Registry', beginning Dec 2, 2024, mandates travel entities to collect personal information, sparking privacy and cost concerns. Travel agencies call it a "bureaucratic nightmare", while hoteliers, including CEHAT, fear damage to Spain's tourist image. Royal Decree 933/2021 requires details like full names, gender, ID, nationality, and family relationships, potentially overstepping privacy and affecting industry appeal.
View Post
Share
View Post
  • 6 min

Improving hotel online reputation: Key metrics, challenges, and practical strategies

📣 95% of travelers prioritize online reviews over ads, impacting hotel bookings. Reviews on TripAdvisor, Google, and social media significantly influence Customer Satisfaction (CSAT) scores and Net Promoter Scores (NPS). Effective reputation management involves monitoring and responding to reviews across various platforms like TripAdvisor, Booking.com, Yelp, and Expedia. Hotels can improve their online standing by actively managing reviews, understanding guest sentiment, and maintaining communication that reflects well on the hotel. HiJiffy offers tools like a centralized communication console, AI-powered Booking Assistant, and AI Virtual Concierge to streamline this process and enhance guest experiences.
View Post
Share
View Post
  • 2 min

Summit Mexicano de la Hospitalidad

🏨 Key speakers Braulio Arsuaga, Rocco Bova, Adolfo Tuñon, Enrique Calderón, and others converge to discuss sustainability, secrets of top hotels, human leadership, and hotel digitalization at a conference. Networking breaks at 10:15 AM and 4:30 PM, with panels throughout the day addressing recruitment, wellness, leadership for new generations, and marketing technology. The event ends with a closing ceremony at 6:30 PM, followed by a cocktail at 7:00 PM.
View Post
Share