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1484 posts

The day’s essential hospitality headlines: must-read news for hotel professionals, curated by our editors.

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  • 1 min

EnsembleIQ’s Hospitality Technology Announces 2024 Hotel Visionary Award Winners, Celebrates Innovation, Leadership, and Partnership in Hotel Tech

  • Tony Loeb
  • 20 November 2024
🏨 Hospitality Technology announced the 2024 Hotel Visionary Awards winners, recognizing hotel companies' innovative technology initiatives. The 20th annual awards celebrated categories like sustainability, guest experience, and sales & marketing. The event took place live at the Hotel Technology Forum at Terranea Resort in Rancho Palos Verdes, Calif. Orascom Hotels Management won for Guest Experience, while Hyatt Hotels Corporation took Guestroom Technology, and Mint House was recognized for Sustainability. Awards also highlighted partnerships, rising stars, and lifetime achievements, with sponsors including technology solutions leader Encora.
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Avalara Unveils Intelligent Tax Content Solution for Lodging and Hospitality

  • Tony Loeb
  • 20 November 2024
📍 In the past three years, global Travel & Tourism businesses with climate targets have increased by 27%, reaching 53% out of 250 analyzed. Launched at COP29 in Baku, Azerbaijan, the WTTC's Net Zero Roadmap's second edition shows a jump from 42% in 2021. One-third of these businesses commit to Science-Based Targets initiative goals, with SBTi target adoption more than doubling since 2021. The roadmap, developed with Accenture, UNEP, and Azerbaijan's State Tourism Agency, seeks net zero by 2050 and introduces decarbonization frameworks. Travel & Tourism's carbon emissions dropped to 6.5% of global emissions in 2023 from 7.8% in 2019, indicating a 10.2% reduction in greenhouse gas intensity. Aviation, cruise, and accommodation industries saw carbon intensity reductions of 6% and 11%, respectively. Sustainable Aviation Fuel (SAF) is highlighted as key for aviation's decarbonization, with calls for increased adoption and support.
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Report: Most Top Travel & Tourism Businesses Have Set Climate Targets

  • Tony Loeb
  • 20 November 2024
🌎 The WTTC launched its Net Zero Roadmap's second edition at COP29 in Baku, Azerbaijan, noting a 27% increase over three years in travel businesses setting climate targets—53% of 250 leading companies now have climate targets, up from 42% in 2021. One third are committed to Science-Based Targets initiative (SBTi) goals, with SBTi-aligned companies more than doubling since 2021. Travel & Tourism accounted for 6.5% of global emissions in 2023, down from 7.8% in 2019, and the aviation, cruise, and accommodation industries have seen a reduction in carbon intensity by 6% and 11% respectively since 2019. The updated roadmap emphasizes sector alignment, transparent reporting, and sustainable travel, with 75% of global travelers wanting more sustainable options.
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Airbound Raises $1.7M to Expand Drone Delivery

  • Tony Loeb
  • 20 November 2024
🌍 The World Travel & Tourism Council (WTTC) launched its second Net Zero Roadmap at COP29 in Baku, Azerbaijan, noting a 27% increase over three years in Travel & Tourism businesses setting climate targets. Now, 53% of the analyzed 250 industry leaders have climate targets, up from 42% in 2021. One third of these companies are committed to Science-Based Targets initiative (SBTi) goals, doubling since 2021. The sector aims for net zero by 2050, with a 10.2% reduction in greenhouse gas intensity since 2019, including a 6% reduction in aviation's carbon intensity and an 11% reduction in the cruise and accommodation industries' carbon intensity from their peak in 2019. Sustainable Aviation Fuel (SAF) is highlighted as a key to aviation's decarbonisation.
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  • 3 min

Renaissance Hotels Launches ‘R FINDS’ Digital Marketplace

  • Tony Loeb
  • 19 November 2024
🏠 Renaissance Hotels, within Marriott Bonvoy’s portfolio, launched R FINDS, a global digital marketplace, on the 10th anniversary of Global Day of Discovery, November 19. The platform features 175+ products from local artisans and small businesses, representing over 175 Renaissance properties worldwide, and is curated with zero commission to support community businesses. Products include handcrafted goods, artisanal foods, decor, and apparel, with a honey kit featuring Edisto Gold Honey, Heaven's Honey, and Manoa Honey & Mead to be introduced in 2025. Global Day of Discovery events highlight the launch, with further exposure from Wallpaper magazine and guest editors like Sophia Roe. Visit www.R-Finds.com for neighborhood finds and www.renhotels.com for more about Renaissance Hotels.
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  • 2 min

Restaurant spending reaches new high compared to grocery shopping

  • Ron Ruggless
  • 19 November 2024
📈 In October, the U.S. restaurant market share hit a record 56.4%, as reported by the U.S. Census Bureau. Year-over-year gains were approximately 40 basis points. Retail sales rose 0.4% month-over-month and 2.8% year-over-year, signaling strong consumer spending. Experts suggest a positive impact from return-to-office mandates on the restaurant industry, potentially boosting weekday sales. Restaurants with catering services anticipate opportunities during the upcoming holiday season. Overall food and beverage spending growth in January-October 2024 was slower compared to the past three years.
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STUDY: 65% of Restaurants Adopted New Technology to Manage Labor

  • Tony Loeb
  • 19 November 2024
🌍 The World Travel & Tourism Council (WTTC) saw a 27% increase in global Travel & Tourism businesses setting climate targets in the past three years. Over half (53%) of the 250 leading businesses analyzed have set climate targets, up from 42% in 2021. One third are committed to Science-Based Targets initiative (SBTi) goals, and the number of companies adopting SBTi targets more than doubled since 2021. The updated Net Zero Roadmap, launched at COP29 in Baku, Azerbaijan, aims to guide the sector towards net zero by 2050. Notable reductions in carbon emissions were reported: Travel & Tourism's carbon footprint dropped to 6.5% of global emissions in 2023 from 7.8% in 2019, aviation reduced carbon intensity by 6%, and the cruise and accommodation sectors decreased by 11%. The roadmap encourages use of Sustainable Aviation Fuel (SAF) and stresses the importance of green financing for SMEs.
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  • 4 min

Atzaró Group’s exciting new trips for 2025 combine the cultural hub of Cape Town with the untamed wilderness of The Okavango Delta

  • Megan Carley
  • 19 November 2024
🏕 Atzaró Group launched Atzaró Cape Town and Atzaró Okavango in 2024. The former, a luxury hotel in Cape Town, offers panoramic views and is near Table Mountain. The latter, a 30-minute helicopter flight from Maun Airport, provides a luxury safari experience in the Okavango Delta with its 12 suites, 2 villas, and amenities such as pools, star beds, and wi-fi. Conservation efforts include anti-poaching, habitat rejuvenation, and sustainable practices like solar power and water treatment. Guests are encouraged to stay 5+ days to indulge in wellness and nature.
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  • 3 min

Sleigh the Holiday Season: Maximise Bookings and Prepare for the Christmas Season

  • Sophie Weir
  • 19 November 2024
🎄 Liam Crooks, MD of EMEA at Lightspeed, emphasizes a customer-first approach for hospitality businesses during the Christmas rush, suggesting the use of ePOS systems with table management like OpenTable for efficient booking optimization. A quarter of people plan to eat in on Christmas Eve, highlighting the importance of integrating with delivery services such as Uber Eats or Deliveroo. Additionally, creating a memorable Christmas experience with loyalty programs, personalized CRM tools, and well-managed staff scheduling via ePOS systems can drive customer loyalty year-round.
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  • 5 min

Pulse of the Industry Series Q1 and Q2 2024: APAC

  • Katharina Heitmann
  • 19 November 2024
💳 In APAC, contactless mobile payments are expected to grow by 60% from 2022, with over 99% smartphone penetration and 67 million new users by 2024. Wellness trends are surging, with hotels adding health amenities to cater to health-conscious travelers. Experience-led hospitality is also growing, integrating local culture, sustainability, and wellness into guest experiences. TrustYou's Impact Scores for 2023 show Service at +3.78 positively, while Room Maintenance (-7.21), Bathroom (-6.47), and Bathroom Cleanliness (-5.55) negatively affect scores. Labor shortages challenge the industry, with APAC's Performance Score falling to 74.8 in Q2 2024, below the global average of 81.5. APAC hotels are expected to adopt hybrid hospitality and emphasize sustainability and responsible tourism in 2025.
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