TOP NEWS

📢 Jennifer Krapp, head of restaurant operations at The Indigo Road Hospitality Group, shares tips on hospitality leadership in a podcast episode released on Sept. 11, 2024. Key topics include holding staff accountable with respect (00:46), effective communication (01:49), immediate action on tasks (02:19), building trust through reliability (03:00), and the impact of motivated teams (03:42, 04:26).

🍪 🍪 Strictly Necessary Cookie must be enabled constantly for preferences to be saved. Disabling it requires re-enabling or disabling cookies with each website visit. No specific dates, locations, numbers, or statistical data provided.

🏨 OpenAI's ChatGPT offers 50 prompts to help hoteliers improve guest experiences and operational efficiency. These prompts facilitate personalized guest interactions, efficient concierge services, and streamlined internal processes. Hoteliers should provide contextual information about their hotel to ChatGPT for tailored and accurate responses. By integrating these AI-powered prompts, hotels can remain competitive and adapt to the dynamic hospitality industry, enhancing guest satisfaction and staying ahead of the curve.

🔌 U.S. hotels spend on average $2,196 per available room annually on energy. Hotel Marcel in New Haven, Connecticut, is the first all-electric, solar-powered, LEED Platinum-certified hotel in the country, operating without fossil fuels. The Sinclair Hotel in Fort Worth, Texas, uses Power-over-Ethernet to save 20-30% power consumption for lighting. The Ritz-Carlton, Portland, integrates biophilic design and is LEED Gold-certified, aiming for energy and water efficiency. Energy efficiency in hotels can lead to less maintenance, longer-lasting systems, and operational cost savings.

💧 PM Hotel Group released their sixth annual sustainability report; President Joe Bojanowski noted sustainability now directly drives profit margins. CoralTree Hospitality invested in biodigesters, which convert food waste to water or dirt, and plans to eliminate plastics at Terranea Resort within 30-60 days, switching to aluminum. Parkside Hotel & Spa in Victoria, BC, achieved carbon neutrality in 2019 and focuses on comprehensive compost systems, purchasing decisions, and water conservation, including using rainwater for irrigation.

🔗 Graduate Hotels has joined Hilton's 24 brands, allowing guests at its 34 properties in the US and UK to earn and redeem Hilton Honors points. The first Hilton Honors Experience will be at Graduate by Hilton Auburn, Alabama. The program offers access to various events, including a college football weekend. New properties include Graduate by Hilton Princeton, the first hotel in Princeton, NJ, in over 90 years, and Graduate by Hilton Auburn, the brand's first in Alabama with 177 rooms. Graduate by Hilton emphasizes local university culture while providing Hilton Honors benefits.

🏨 Different generations have varying expectations with Millennials and Gen Xers/Boomers seeking different experiences. Demographic, geographic, behavioral, psychographic, technographic, guest journey, spending habits, and event-based segmentations are key to tailoring services and marketing efforts. Personalized experiences increase guest satisfaction and loyalty, while targeted marketing and revenue optimization boost profitability. Implementing Customer Data Platforms (CDP), data analytics, and surveys are crucial for refined segmentation and operational efficiency. Segmenting by travel seasonality and event attendance optimizes promotions and meets specific needs. 🏨

🏢 R200 Awards 2024, part of the Restaurant​ R200 series, will announce winners at Hawksmoor Canary Wharf on November 4. Categories include Best New Opening, Innovation Award, and International Company of the Year, among others. Votes are cast by hospitality industry leaders. Partners include Chapman Ventilation and Zonal. The shortlist features various establishments like Albert’s Schloss in London and Heartwood Collection for Food-led Pub Group of the Year. Contact for attendance: hospitality.events@joez.com.

💸 The global business travel market is expected to surge by 188% by 2028, with industry spending anticipated to rise by up to 12% this year. Research shows 45% of business buyers would spend more with brands offering trade credit, while 78% consider invoicing a must-have feature. The global robotic process automation market is expected to exceed $13 billion by 2030. Hotels can drive key performance indicators using payments technology, offering diverse payment options, direct billing, and automating back-office processes.

🏦 InterContinental London Park Lane, part of IHG, is positioned as a luxurious gateway to London, with a focus on service excellence and unique experiences. The hotel boasts a rich history and a prime location that offers access to Royal Parks and Mayfair. A successful repositioning campaign led to a 23% growth in RevPar, leveraging PR strategies, sales tactics, and visual content. Sustainability is a priority, with initiatives including waste management, carbon reduction, and water conservation as part of IHG's 'Journey to tomorrow' 10-year plan. The hotel also offers diverse dining options and plans to introduce new offerings like the winter terrace and festive promotions.