TOP NEWS

📚 Hotel industry struggles with inertia, decision paralysis, politics, and firefighting. Inertia ties hotels to outdated processes, hindering efficiency. Decision paralysis stalls initiatives, while politics fosters silos, affecting guest experience. Firefighting focuses on urgent problems rather than prevention. Solutions include simplifying processes, testing small-scale initiatives, cross-functional teams, and dedicating time to prevention. Embrace change by addressing one recurring issue, eliminating friction, and building a proactive culture for sustained success.

🏨 Steven Moore, CEO of Actabl, spoke at The Lodging Conference, focusing on hotel profitability strategies. He identified labor and culture as key performance drivers. Moore emphasized the importance of labor as a critical factor in profitability and shared data-driven examples of success and failure. He also highlighted the benefits of fostering a culture of transparency, accountability, and empowerment to enhance engagement and financial outcomes in the hotel industry.

📍 On October 8, 2025, MICHELIN unveiled its hotel Keys, covering 7,000+ global hotels, including 143 Three-Keys, 572 Two-Keys, and 1,742 One-Keys across nearly 100 new countries. Notable upgrades include North America's diverse selections, South America's first Three-Key hotels in Peru, Europe's expansion to over 1,000 Keys, and Africa's inaugural Keys in 11 countries. Asia and the Middle East debuted with unique offerings, like Three-Key hotels in Japan and UAE, showcasing styles from luxury safaris to historic riads.

✈️ TravelPerk has expanded its agreement with Amadeus, enhancing its NDC capabilities to cover 25 airlines. This move aims to provide 10,000 global customers access to comprehensive travel content, featuring air, hotel, mobility, and transfer services. The collaboration emphasizes innovation and a customer-first approach, combining advanced technology with personalized service to enhance business travel. Kristina Geier and Guillaume Pamelard highlight the partnership's focus on creating a simplified, connected travel ecosystem.

🏨 Meliá Hotels International will manage MiM Hotels, owned by Leo Messi, starting November 1. MiM’s six hotels in Spain and Andorra will join The Meliá Collection, maintaining their identity while benefiting from Meliá’s systems. The portfolio includes locations in Sitges, Sotogrande, Mallorca, Ibiza, Baqueira Beret, and Andorra. MiM Hotels focus on sustainability and wellness, featuring designs by Luis Bustamante and Lázaro Rosa-Violán, with dining by chef Nandu Jubany. All properties have LEED certification.

💻 Andrew Arthurs, President and COO at Actabl, discusses AI and smart data use in hospitality. He emphasizes digitizing workflows to empower teams and improve operations. Arthurs highlights that effective tech initiatives start by understanding daily hospitality tasks.

🛌 Last-minute hiring and schedule chaos in hotels stem from a lack of integrated data on demand, labor, and skills. Standardizing language across departments, connecting systems, and regular reviews can stabilize rosters and reduce overtime. An enticing employee value proposition includes clear pay bands, growth paths, and perks like meals and transport. Simplifying applications and promoting a collaborative culture boost retention and recruitment. Aim for