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Tech & talent: What the future of hotel management looks like.

🏨 COVID-19 shifted lifestyles, impacting hotel owners and investors. Delinquency rates rose to 6.59% in July 2025, up from 1.4% in 2019. Crestline Hotels & Resorts uses real-time data tools for decision-making. Web traffic fell 18%-64%, emphasizing AI's role in digital marketing. 65% of hotels face staffing shortages, with 71% struggling to fill roles. Mobile-friendly applications are crucial as over half of candidates apply via smartphones. Training and tech adoption are vital, prioritizing the guest experience.
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  • 1 min

Airbnb lifts outlook as US demand rebounds

📊 Nov 7, 2025, Airbnb, U.S. — Airbnb projects Q4 revenue between $2.66 billion and $2.72 billion, surpassing analyst expectations, fueled by the August-launched "reserve now, pay later" feature. In Q3, revenue rose 8.8% to $4.1 billion with adjusted EBITDA at $2.1 billion. North American bookings surged, accounting for 30% of nights booked. Despite AI, lobbying, and market expansion costs impacting net income, the full-year margin target was raised to 35%. CEO Brian Chesky announced new ventures with boutique hotels and experiences.
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  • 4 min

Contactless hospitality: a guide for modern hoteliers

📱 Contactless hospitality involves technologies like mobile check-in, digital keys, and room service apps to enhance guest experience, increase efficiency, and reduce costs. Key benefits include improved safety amid Covid-19, personalization, and operational efficiency. Challenges involve tech integration and cybersecurity. Mews offers solutions like digital check-in kiosks and virtual concierge. To optimize the experience, hotels should blend tech with a personal touch and automate processes for a seamless, efficient stay.
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U.S. travel warns of Thanksgiving travel chaos

🛫 Nov 6, 2025 – The U.S. Travel Association and 500 industry organizations urge Congress to end the government shutdown to prevent Thanksgiving travel chaos. Air traffic controllers and TSA officers work unpaid, risking delays for over 20 million Thanksgiving travelers. The travel sector, which generates billions, faces a hit as 60% of Americans may alter plans due to uncertainty. Lawmakers are called to pass a continuing resolution to restore stability.
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  • 2 min

Puy du Fou prepares to open a new park

🎠 Puy du Fou plans a €700 million theme park in Bicester, Oxfordshire, opening in phases starting 2029. Spanning 150 hectares, it will have 20,000 trees, 5 km of hedgerows, and 16 hectares of meadows. The park will create 2,000 direct jobs and 6,000 indirect jobs, attracting 1.5 million visitors each year and generating €500 million locally. It will feature historical shows and is easily accessible from London, located near the M40 and Bicester railway station.
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Short business trips reshape Europe’s hotel market

💻 Nov 5, 2025, Europe: Business trips are now 2–3 nights, driven by hybrid work and domestic travel. Key regions like the UK, Ireland, Belgium, and the Netherlands report average stays under 2.5 nights. Hotels must prioritize efficient booking and personalized services. Switzerland and Germany see longer stays, allowing upsell opportunities. Asia attracts digital nomads for 2–3 week visits. Understanding travelers' origins and needs is crucial for hotels to optimize experiences and enhance revenue.
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  • 4 min

Why Hotel Analytics Should Be in Everyone’s Hands

📈 Hotels are increasingly making data accessible to all staff, not just management, as it aids in faster decision-making and aligns departments. Accessible analytics allow front desk and marketing teams to make real-time adjustments, while integrated systems connect PMS, RMS, and financial data for coherent insights. This democratization of data transforms hotels into agile, profitable entities by promoting evidence-based discussions and enabling every level of staff to act confidently.
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What Gen Z wants from hotels

💻 Gen Z travelers, as of Nov 4, 2025, are reshaping hospitality expectations. They demand seamless digital experiences, flexible check-in/out, and quick service. Key facts: only 30% of hotels effectively promote loyalty programs, missing long-term relationship opportunities. Hygiene and sustainability are crucial, with eco-friendly practices valued. Operational gaps, such as slow F&B service and inconsistent greetings, hinder experiences. Engaging Gen Z in feedback and sustainability can boost brand loyalty. Read more at Hotel Executive (subscription needed).
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