TOP NEWS

💻 "2001: A Space Odyssey," a film 57 years old, features HAL, an AI controlling spacecraft systems. Property Management Systems (PMS) centralize hotel operations similar to HAL. Remington Hospitality prefers PMSs with connectivity and data access. Charlestowne Hotels seeks scalability and flexibility. Sage Hospitality values vendor partnership quality. Mews, founded in 2012, now has over 5,000 customers and integrates with 1,000+ tech partners. Stayntouch's PMS offers comprehensive automation, training in two days, and a built-in upselling tool. Oracle Hospitality's OPERA Cloud PMS serves major brands like Marriott and Wyndham. Cloudbeds, with 650+ employees in 40+ countries, prioritizes user experience and workflow automation. Maestro's PMS focuses on customer support and property-specific customization. OTA Sync, an emerging PMS, emphasizes simplicity, strength, and leveraging AI for future enhancements.

🚢 Thomas Penny, president of Donohoe Hospitality, named his boat "Brother’s Keeper" in Annapolis, MD. He started his career at 17 as a dishwasher making $4.25/hour and became the food and beverage director at 18. Penny joined Donohoe in Bethesda, MD, at 21 and became its president in 2017. The company manages 16 hotels, primarily in the DMV (D.C., Maryland, Virginia) area, and is expanding in Las Vegas with a dual-brand Hyatt partnership. In Reston, VA, Donohoe opened a dual-branded AC Hotel and Residence Inn, part of a 4.8-million-square-foot project. D.C. average daily rates have exceeded $200 in March 2025. Penny carries on his great grandfather's legacy, who worked on the Twin Bridges Marriott, opened in 1957. Donohoe is committed to diversity, with inclusive senior leadership representing various backgrounds.

🏨 By 2025, the hospitality industry is shifting towards emotionally engaging design that integrates cultural heritage, sustainability, and technology. Hotels are evolving to offer authentic, immersive experiences. A key trend involves reviving historical legacies with modern luxury, as seen in North America where resorts merge heritage with contemporary amenities. WATG and Wimberly Interiors highlight the importance of preserving a building's essence while updating it with vibrant, fresh design elements for modern travelers who seek storytelling destinations.

🏨 Leisure travel has proved resilient, with outdoor destinations like ski resorts seeing strong demand and increased room rates. Business travel, particularly in cities like Seattle, San Francisco, and Chicago, suffers due to permanent changes in corporate travel policies and a slow return of conferences. The U.S. anticipates a 5.5% decline in inbound international travel for 2025, with Canadian and European visits dropping potentially due to tariffs, currency issues, and political dynamics. Economic pressures and geopolitical factors threaten both international and domestic leisure markets, raising questions about the hospitality sector's continued recovery and the potential increase in "bleisure" travel.

📝 Nearly 1,000 hospitality professionals attended the AHLA Foundation's ForWard Conference in Atlanta, at Hyatt Regency, to empower women in leadership. The event featured speakers like Jennifer Hyman, Lamiaa Laurene Daif, and Makeba Riddick, offering sessions on negotiation, AI, guest expectations, and more. The ForWard initiative seeks to address the underrepresentation of women in hospitality leadership through professional development and networking.

💸 Successful B2B tech companies allocate 44% of their budget to Sales and Marketing, and 31% to R&D on average, with median investment figures of 46% and 28% respectively. These companies understand that equal investment in marketing and product development is crucial, suggesting a dollar-for-dollar match is the rule of thumb. For instance, a $1 million spend on engineering should be matched by another $1 million on marketing and sales. This approach is observed in companies that have successfully exited, indicating its efficacy for visibility and revenue generation.

🏨 Hotel prices tend to be similar across brands, frustrating travelers with a lack of differentiated offerings. This price-focused competition stems from hotels having undifferentiated products, places, and promotions, leading to price becoming the primary comparative factor. Automated revenue management systems exacerbate this issue by making frequent price adjustments in response to competitors, creating a "race to the bottom" that erodes profitability and brand value. To avoid this, hotels can apply the 4Ps (Product, Price, Place, Promotion) to create a unique identity, distinct guest value, and justify premium pricing. This approach builds brand strength, attracts loyal customers, and impacts the bottom line sustainably. Hoteliers are encouraged to innovate within the 4Ps framework to differentiate their offerings and build a more memorable brand.

📈 Guestara, founded in June 2024 by Dekate (CEO), Neelaksh Gupta (CTO), Rajat Maheshwari (CPO), and Kajal Makhija (CMO), integrates artificial intelligence to enhance hotel operations and guest interactions. It features a unified inbox, contactless check-in, and smart checkout, compatible with existing property management systems. Since launch, the platform has onboarded over 2,000 rooms and short-term rentals, including three global hotel chains, and is set to add 24,000 more properties. Clients see a 200% increase in upsell revenue, 40% front desk efficiency improvement, and 300% rise in positive guest reviews. Guestara's future plans include a full property management system and a goal to onboard 2 million rooms globally.