122 – Is Self-service a boon?
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Nicolas Vorsteher's handbook on GPT-5 for hotels highlights AI’s potential in the industry. Self-service models have mixed success, with McDonald's kiosks improving experiences, while airline self-check-ins increase stress. The Google anti-trust ruling implies no changes but might lead to higher prices long-term. There's a trend towards small luxury hotels under 100 keys. 2003 hotel payment systems are outdated, needing updates. Budget presentations should be strategic, not just numerical. AI search optimization remains underutilized without proper groundwork.
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