Track RMS Cloud in one feed. This hub aggregates the latest news and releases around RMS Cloud’s property management and reservation platform for hotels, parks and outdoor hospitality, as covered by trusted sources. Follow a global, multi-segment PMS provider.
-
Celtic Collection invests in digital transformation
24 July 2026As part of this episode recorded at Hoteliers’ Voice Stratford-Upon-Avon edition of the roundtable roadshow, Declan Bloomer, Head of Systems and Support, Celtic Collection shares his experience of digital transformation and how they went about it to identify the right people and right technology. Celtic Collection discuss new technologies, cloud migration, and the role of digital strategy in achieving operational success. Also featuring: Harpreet Saluja, owner of Kings Court Hotel shares his experience of taking over the property as we…
-
Cloudbeds Launches Cloudbeds Insights for Enhanced Real-Time Data Access and Analysis for Large Hotel Groups
23 July 2026📊 Cloudbeds launched Cloudbeds Insights in San Diego, California, to offer large hotel groups a new data intelligence tool. It features real-time data access, enabling hotels to monitor performance and integrate data across systems via a Data API. Richard Castle, COO, emphasized the platform’s end-to-end technology. This ensures reliable reporting and decision-making, allowing hotel teams to use prebuilt reports and custom dashboards, integrating seamlessly into operational workflows for enhanced portfolio management.
-
Cloudbeds launches Insights, setting a new standard for real-time hotel reporting and enterprise data access
23 July 2026SAN DIEGO — Cloudbeds, the hospitality management system built for ambitious hoteliers, today introduced Cloudbeds Insights , a new reporting and data intelligence product designed to give large hotel groups and multi-property operators greater control over how they access, analyze, and use data across their business. Unlike reporting tools that sit outside a hotel’s core operating platform, Cloudbeds Insights is built directly into Cloudbeds and works from the same real-time data used to run daily operations. Hotel groups can monitor…
-
Hoteza and Shiji Daylight PMS Eliminate Manual Front-Desk Work Through New Two-Way Integration
23 July 2026Hoteza has launched a two-way integration with Shiji Daylight PMS designed to reduce manual work across hotel operations and improve the flow of information between guest-facing services and property management. Hotel teams often work across multiple systems throughout the day. Reservation data lives in the PMS, guest communication occurs elsewhere, and service requests flow through separate channels. Keeping information aligned can require significant administrative effort, particularly during high-occupancy periods. The new integration enables Hoteza and Daylight PMS to exchange information…
-
RMS appoints Rich Steers as Chief Product & Technology Officer to accelerate product innovation
21 July 2026Melbourne, Australia, 21 July 2026 – Leading hospitality platform RMS has announced the appointment of Rich Steers as Chief Product & Technology Officer (CPTO), further strengthening its executive leadership team as the company continues to invest in product innovation and global growth. Rich joins RMS with more than 25 years’ experience building and scaling SaaS platforms across product, engineering and technology. Most recently, he served as CPTO at ROLLER, the category leading cloud-based venue management platform for attractions and entertainment businesses, where he led global…
-
Motel One and dailypoint™ expand strategic collaboration
21 July 2026The Motel One Group and dailypoint™ have expanded the scope of their existing agreement to additional areas including Customer Relationship Management (CRM) , Customer Data Platform (CDP) and B2B Sales. Additionally, the software company based in Munich has carried out the technical migration of Motel One 110 properties systems to Oracle Opera Cloud, the hotel group Property Management solution, to connect them to dailypoint’s CDP through the Oracle Hospitality Integration Platform (OHIP). The cornerstone of the expanded collaboration is Motel…
-
Cloudbeds Challenges Traditional PMS, Advocates for Unified Data Model and AI Integration in Hospitality Management
20 July 2026💻 Josh Graham, Cloudbeds’ head of market development, argues that traditional Property Management Systems (PMS) are outdated. He suggests that unified data models are essential and highlights Cloudbeds’ integrated platform approach. At HITEC, he proposed staging a funeral for traditional PMS. With over 350 PMS systems globally, many are fragmented due to localization needs. Cloudbeds’ AI, Signals, focuses on revenue intelligence, connecting marketing and revenue systems. Graham believes AI rewards context, making it the perfect time for independent hotels.
-
5 Ways Manual Hotel Key Control is Quietly Eroding Your Bottom Line
20 July 2026This article was written by Lodging Magazine. Click here to read the original article A J.D. Power study published by the Cornell Center for Hospitality Research found that U.S. hotel guests grow measurably less satisfied once front-desk wait times exceed five minutes. A similar delay plays out every morning at the back of house, where housekeeping and engineering staff wait in line to sign physical keys in and out of a paper logbook. Most operators treat that delay as a…
-
The Big PMS Debate: a closed-door discussion between the world’s leading PMS CEOs and hotel CIOs
20 July 2026It does not happen often that the people who run hotel technology and the people who build it sit in one room and talk openly. They usually meet across a sales table. This session was made to take that away. It ran on the sidelines of HITEC in San Antonio, which is part of why it was possible at all. It brought together operators and suppliers who are based across different regions of the world and are rarely in the…
-
X Hospitality Implements Cloudbeds Platform to Transform The Blue Hotel Bondi into a Digital-First Guest Experience
17 July 2026💻 At Bondi Beach, The Blue Hotel features 33 rooms and uses Cloudbeds to offer a fully digital guest journey. During COVID-19, owners and X Hospitality crafted a seamless mobile-first experience, eliminating traditional front desks. Guests engage via familiar messaging channels with a four-step pre-arrival process. Cloudbeds integrates with systems like Goki for keyless entry and Flexkeeping for housekeeping. X Hospitality, expanding from 8 to 40 employees, now employs this model across Australia, advising intuitive, scalable technology for hospitality growth.
-
Shiji’s Q2 2026 Report Shows 62% of Global Hotel Reviews from Booking.com and Google, Highlights Satisfaction Rise
17 July 2026📚 In Q2 2026, Shiji’s benchmark report revealed improvements in global guest satisfaction and review response. Booking.com and Google contributed over 62% of global review volume. Hotels engaging in timely feedback responses exhibited higher satisfaction metrics. Shifts in review sources highlighted travelers’ evolving feedback habits. The report covered regions such as Asia, Europe, and North America, offering a comparative analysis of guest experiences. It emphasized reputation management as crucial for competitive advantage in hospitality.
-
Wayfinder by Cendyn CMS Offers Hotels AI Visibility to Improve Booking Accuracy and Competitive Positioning
16 July 2026📈 AI assistants are reshaping travel planning, influencing hotel recommendations and bookings. Wayfinder, integrated into Cendyn CMS, offers hotels insights into AI-generated reputations. Hotels can now monitor AI visibility, correct misinformation, and enhance content credibility. Cendyn, with 35,000 customers in over 150 countries, supports hotels in boosting revenue, generating over $20 billion annually. Understanding AI dynamics is crucial for hotels to maintain a competitive edge and capture direct demand in the evolving digital landscape.
-
Shiji’s Q2 2026 Report Shows Global Guest Review Index Increased to 87.3%, Asia Leads with 90.2%
16 July 2026📈 Shiji’s Q2 2026 Guest Experience Benchmark shows an increase in global guest satisfaction, with the Global Guest Review Index (GRI) at 87.3%, up 0.4 points from Q2 2025. Management response rates reached 67.2%, and response times improved to 3.7 days. Asia leads with a GRI of 90.2%. Despite a 3.2% decline in review volume, satisfaction improved, with Booking.com and Google contributing over 62% of reviews. The report highlights the importance of multi-channel reputation management.
-
Hotels Redefine Success Metrics: Embrace Sustainability, Employee Engagement, and Real-Time Data for Broader Performance Analysis
15 July 2026🏨 The hospitality industry’s performance metrics are evolving beyond traditional KPIs like Occupancy, ADR, and RevPAR. Modern hotel success now includes sustainability, employee engagement, and real-time analytics. Advanced tech such as AI and cloud-based systems enable real-time adjustments and better forecasting. Sustainability metrics, like carbon emissions per guest night, and employee KPIs, such as retention rates, are increasingly critical. The focus is shifting to broader measures like TRevPAR and GRevPG, reflecting diverse revenue streams and guest value.
-
Dave Jacoby and Kaleigh Wiese Discuss Independent Hotel Trends and 2026 Independent Hotel Show in Miami
15 July 2026🏨 Dave Jacoby, owner of Hotel Lucine, and Kaleigh Wiese, CEO of Ode Places, discuss the indie hotel landscape and the 2026 Independent Hotel Show Miami in an episode of Suite Spot. Since 2016, Hotel Lucine in Galveston focuses on community integration and unique offerings, using local events and customized guest experiences to attract visitors. Independent hotels can capitalize on local markets, the three-hour travel trend, and “bleisure” trips, blending work and leisure stays to drive revenue and enhance guest…
-
How AI Agents in Housekeeping are Improving Room Readiness
15 July 2026This article was written by Revfine. Click here to read the original article AI agents in hotel housekeeping are software systems that read live operational data, prioritize cleaning work, take approved actions, and escalate exceptions on their own. An AI agent is software that pursues a defined goal without waiting for instructions. In housekeeping, the goal is to have every room ready at the right moment with the fewest wasted labor minutes. Key Takeaways: AI agents are creating value by…
-
MIT Technology Review Highlights AI Challenges for Hospitality Industry: Scarcity, Security, and Trust as Key Issues
9 July 2026💻 MIT Technology Review’s July/August 2026 issue highlights AI’s impact on travel and hospitality. ASML’s $400 million lithography machines, crucial for AI chips, illustrate high AI costs. Open-source models from Chinese labs now make AI accessible to smaller operators, comprising 17% of global downloads. AI’s criminal use has surged, with Microsoft screening 100 trillion signals daily. Hotels must prepare for AI-related grid challenges, agent orchestration, and AI transparency to ensure guest trust and differentiate their services.
-
Hotels Can Boost Revenue by 25-95% with a 5% Improvement in Guest Retention, Cendyn Reports
8 July 2026🏨 Hotels can boost revenue by focusing on guest retention. Retaining existing guests is 5-25 times cheaper than acquiring new ones, with a 60-70% booking probability. A 5% retention increase can boost guest lifetime value by 25-95%, adding $1.5M–$3.2M in revenue for a hotel with 50,000 guests and a $230 ADR. Cendyn, serving over 35,000 customers in 150+ countries, offers strategies for post-stay engagement and loyalty-building.
-
Hotels Can Increase Revenue by $1.5M–$3.2M Annually with a 5% Boost in Repeat Guest Stays
8 July 2026📈 Repeat hotel guests are crucial for profitability, with acquisition costs being 5 to 25 times higher than retention costs. Existing guests have a 60-70% booking probability, versus 5-20% for new ones. A 5% retention boost can increase guest lifetime value by 25-95%. For a hotel with 50,000 guests and a $230 ADR, a 5% repeat stay increase could add $1.5M–$3.2M in annual revenue. Cendyn supports over 35,000 customers in 150+ countries, generating $20 billion annually.
-
Hotelogix Streamlines Hotel PMS Onboarding, Achieving Go-Live for New Properties in Just 2-3 Days
7 July 2026🏨 Hoteliers face challenges switching to new Property Management Systems (PMS), with 24% citing data migration complexity and 26% noting staff training difficulties, leading to fears of operational disruption. Hotelogix addresses these issues with a structured onboarding process, enabling properties like Olive Hospitality and Paradise & Wilderness Group to go live within 2-3 days. Hotelogix is trusted by over 12,000 hotels globally, managing deployments across 500+ properties, including during FIFA 2022 in Qatar.
-
Luxury Hotels Struggle with Visibility in AI Category Searches Despite Accurate Recognition by Name, Study Finds
6 July 2026🏖 In June and July 2026, an AI visibility audit by Americas Great Resorts analyzed nine luxury hotels across five markets using platforms like ChatGPT, Gemini, and others. The name recognition test succeeded for all properties, yet the category test failed mostly due to reliance on third-party sources. A 2025 Cloudbeds study found 55.3% of AI hotel citations are from online travel agencies and 13.6% from hotel websites. This highlights the importance of managing category sources for improved visibility in…
-
Hotel Chains Leverage Loyalty Databases for AI Integration, Aiming to Strengthen Direct Bookings and Maintain Platform Control
6 July 2026📈 In Q4 2025, Marriott Bonvoy had 283 million members, adding 43 million that year. Hilton Honors boasts over 200 million, while World of Hyatt reached 63 million, up 19%. IHG’s app saw 9 million downloads. These loyalty databases are strategic assets in AI-driven booking systems. Marriott and Hyatt are leveraging AI, with Hyatt deploying four platforms. Challenges include data privacy and platform dependency, as AI agents need access to loyalty data, potentially shifting control away from hotels to platforms…
-
Microsoft Launches $2.5 Billion Frontier Company to Embed AI Engineers, Joining Amazon, OpenAI, and Anthropic Deployments
6 July 2026💻 On July 2, 2026, Microsoft launched the $2.5 billion Microsoft Frontier Company, embedding 6,000 engineers within customer organizations. This follows Amazon’s $1 billion initiative and OpenAI and Anthropic’s deployment ventures of $4 billion and $1.5 billion in May. Palantir CEO Alex Karp emphasizes the importance of the application layer over the frontier model. Hospitality should focus on data ownership and assess AI deployment, as hotel tech evolves towards model-agnostic, cost-effective solutions.
-
Nuitée, Bootstrapped API Company, Raises $48 Million Series A, Processes 2 Billion Daily Searches, Partners with 20,000+
5 July 2026💻 Nuitée, established in 2017, is a profitable API company revolutionizing travel distribution with AI-driven infrastructure. As of late 2024, it processes over 2 billion daily searches and partners with 20,000 entities, including Revolut and Grab. The company grew 10x since 2022 and secured $48 million in Series A funding, led by Accel. Nuitée’s platform simplifies access to hotel inventory, facilitating seamless booking integration for diverse businesses, and aims to reshape global travel infrastructure.
-
Hotel Chains Leverage Loyalty Programs with Millions of Members as Strategic Advantage in AI-Driven Booking Era
3 July 2026📑 Jul 3, 2026: Marriott aligns with Google AI for hotel discovery but maintains its loyalty program as a strategic asset. Marriott Bonvoy boasts 283 million members, with 43 million added in 2025. Hilton Honors has over 200 million members, and Hyatt’s membership increased to 63 million by the end of 2025. IHG plans a unified AI-powered loyalty platform in 2026. Loyalty data helps AI agents book efficiently, keeping hotels integral to the process, with 9 million IHG app downloads…
