Track RMS Cloud in one feed. This hub aggregates the latest news and releases around RMS Cloud’s property management and reservation platform for hotels, parks and outdoor hospitality, as covered by trusted sources. Follow a global, multi-segment PMS provider.
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The agents have arrived: $1B in annualised transactions are the result
2 October 2026This was the biggest week in AI + travel in a year – quick catch up
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Seven in Ten APAC Consumers Abandon AI Interactions Due to Lack of Personal Recognition, Twilio Report Finds
2 October 2026📄 Twilio’s 2026 survey highlights AI issues in hospitality. **70%** of APAC consumers abandon AI interactions due to memory lapses, yet **84%** of brands think their AI recognizes returning customers. Only **28%** of hotel chains have an enterprise-wide AI strategy, and **13%** report ROI. **91%** use AI, but **69%** still manually enter guest preferences. **65%** of guests repeat themselves to humans post-AI interaction. The solution involves unified data systems and improving AI memory.
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How Travelers Are Using AI to Choose Hotels, and What Hotel Managers Should Do About It
2 October 2026This post was originally published on this site. On September 29, 2026, Gaurav Sharma asked Meta’s new AI agent, Muse, to book him a Hilton in Washington, D.C., for under $250. Image: Gaurav Sharma on LinkedIn Muse opened a browser and went straight to Hilton.com. It found the hotels. Then Hilton’s bot protection stopped it from finishing the booking. “Hilton’s site blocked the booking from my end,” Muse told him. The first option it offered next: try Expedia instead. Sharma,…
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Avalora’s VAIA Agentic AI Assistant Becomes First to Complete AHLA’s HTNG Express PMS Integration for Hotels
1 October 2026💻 Avalora’s VAIA Agentic AI Assistant is the first to complete the AHLA’s HTNG Express PMS integrations, validated with Visual Matrix. This integration by Avalora, a global hospitality technology firm, enhances hotel PMS connectivity. Avalora’s CEO, Mark Cederloff, highlights VAIA’s role in standardizing PMS interactions. HTNG Express PMS aims for simplified, faster, scalable integrations. Avalora’s solutions, including Cloud PBX and Contact Center, boost hotel operations and guest experience through cloud services and open integration ecosystems.
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Hapi Launches Guest Identity and Data Lakehouse Solutions, Connecting 100 Systems Across 15,000 Hotels Globally
1 October 2026📷 Hapi announced two new solutions, Hapi Guest Identity and Hapi Data Lakehouse, to enhance guest personalization in the hospitality industry. These tools integrate guest data from various hotel systems in real-time, creating accurate guest profiles. With over 100 systems connected across 15,000 hotels, Hapi aims to improve guest experiences by providing a reliable data foundation. Hapi focuses on data connectivity and serves major brands like IHG, Wyndham, and Sonesta.
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91% of Hotel Chains Use AI, Yet Only 28% Have Enterprise-Wide Strategies, Reports h2c Study
1 October 2026💻 October 1, 2026, Berlin—91% of 113 hotel chains globally use AI, with 8% planning adoption soon, as per h2c’s AI Opportunity Study 2026. Despite widespread use, only 28% have a company-wide strategy. Predominantly, AI is used in pilots or departmental initiatives. Operational efficiency improved for 70% of respondents, while only 13% reported measurable ROI. Key adoption barriers include lack of AI expertise (56%) and integration issues (38%). AI tools from external vendors account for 60% of usage.
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Only 6% of Hotels Have Comprehensive AI Strategy Despite 78% Adoption, Reveals h2c/Cloudbeds Study
30 September 2026💻 78% of hospitality firms use AI, with 89% planning expansion, yet only 6% have a full AI strategy. While 58% measure AI ROI, only 27% do so consistently. The 2026 Hotel Operations Index shows 91% rely on manual reporting, with just 11% having integrated tech stacks. Most run over seven platforms per property. For AI to deliver, consistent operational knowledge is crucial, aiming to enhance back-end operations to improve guest experiences.
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Stayntouch Expands Partnership with InnVest Hotels to Deploy Digital Registration Cards Across Six Canadian Properties
30 September 2026💻 Sept. 30, 2026, in Bethesda, MD, Stayntouch expands its partnership with InnVest Hotels, Canada’s largest hotel operator, to digitize check-ins at six properties using Digital Registration Cards. This innovation reduces paperwork, enhances data accuracy, and boosts guest engagement. InnVest manages over 100 hotels across Canada, with 81 in its portfolio, making it the largest hotel owner and operator in the country. Stayntouch has been InnVest’s partner since 2024.
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Shiji Highlights Key Considerations for Hotel PMS Migration: Operational Dependencies and Data Quality Crucial for Success
30 September 2026💻 Hotels considering Property Management System (PMS) cloud migration should focus on operational dependencies, not just technology. Data cleansing, testing workflows, and governance are key. Migration exposes issues like inconsistent data and outdated practices. A successful transition requires clear roles, escalation paths, and integration readiness. For multi-property groups, standardized processes and data rules are crucial. Shiji Group, serving 91,000 hotels, emphasizes that migration should enhance operational control and future-readiness for automation and AI integration.
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Mews Expands POS Technology to Over 850 Accor Properties Across 20 Countries to Boost F&B Operations
30 September 2026📈 [Paris – 30th September 2026] Mews expands its F&B technology for Accor’s hotel portfolio. Mews POS, active in 850+ properties across 20+ countries, enhances Accor’s revenue by streamlining F&B operations. Jean Noel Lau Keng Lun, Accor’s Chief Distribution Officer, emphasizes its role in guest loyalty. Richard Valtr, Mews Founder, highlights adaptability to local needs. Mews, powering 15,000 customers in 85 countries, was named Best PMS (2024-2026) and Best POS (2026).
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Comprehensive 62-Point Checklist Offers Hoteliers Strategies to Boost Direct Bookings and Reduce OTA Commissions by 15-25%
30 September 2026📅 Hotel direct bookings can save hoteliers 15-25% in OTA commissions, improving guest relationships and brand equity. A 62-point checklist emphasizes a mobile-first, fast website; search engine visibility; competitive pricing; data-driven personalization; and loyalty programs. Optimizing mobile booking can reduce abandonment by 40%. Websites must load in under 3 seconds, as 53% of users abandon slower sites. Regularly updating Google Business Profiles and utilizing free Google Travel links can boost visibility. Properties achieving 40%+ direct booking share often see double-digit…
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Hotel PMS Migration Reveals Operational Dependencies, Offering Hotels Opportunity to Simplify and Future-Proof Systems
30 September 2026📁 Hotel Property Management System (PMS) migrations reveal complex dependencies. Key steps include mapping operational dependencies, cleansing data, and testing workflows. Migration highlights architecture issues like duplicated data and dependencies on outdated systems. It’s crucial to test integrations as business processes and assess workflows for relevance. Governance shifts to cloud configurations, requiring clear role definitions. Success is measured post-go-live, ensuring reduced complexity and improved operational control. This migration enables hotels to optimize tech environments and prepare for AI integration.
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Accor Selects Mews as First Partner in Global F&B Technology Programme, Expanding to Over 850 Properties
30 September 2026📈 Mews has been selected by Accor as the first partner in a new food and beverage technology initiative, expanding its POS system to over 850 properties in 20+ countries. The program aims to standardize F&B operations across Accor’s global hotel portfolio to enhance efficiency and revenue. Mews POS offers cloud-native, mobile-first solutions, with average support response times under one hour, facilitating integration with Accor’s loyalty ecosystem and tailoring services to local markets.
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Cloudbeds Partners with Preferred Hotels & Resorts, Enhancing Technology for Over 625 Luxury Member Properties Worldwide
29 September 2026🏨 Cloudbeds and Preferred Hotels & Resorts announced a partnership on September 29, 2026, in San Diego, CA. Cloudbeds will provide its hotel management technology to Preferred’s 625 member hotels in 80+ countries. The platform uses AI-driven insights to optimize pricing and personalize guest experiences, supporting growth and efficiency. Cloudbeds, founded in 2012, operates in 150+ countries and is a top Hotel Management System. Preferred Hotels aims to enhance operational efficiency and business growth through this alliance.
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Cendyn’s Wayfinder Enhances AI Visibility for Hotels, Emphasizing Accurate Data to Influence Traveler Recommendations
29 September 2026💻 91% of global travelers rely on AI tools like ChatGPT for trip planning, impacting hotel visibility and recommendations. Accurate data is crucial, as AI combines multiple sources to understand hotels, affecting first impressions. 85% of AI-generated hotel mentions come from third-party sources, highlighting the importance of consistent information. Cendyn’s Wayfinder tool helps hotels manage AI representation, ensuring alignment with marketing goals. Cendyn, with 35,000 global customers, supports hotelier success by enhancing digital guest interactions.
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Ladera.ai and Stayntouch Announce New Integration to Enhance Hotel Revenue Management with Real-Time Data Insights
29 September 2026💻 Ladera and Stayntouch announced an integration enhancing hotel management. Real-time visibility into revenue offers smarter decisions, saving over 12 hours weekly from manual reporting. Stayntouch provides a robust rate management module, dynamic pricing, and multi-property reporting. Ladera’s AI analyzes unified data, delivering proactive insights and recommendations. The integration requires no system migration. Commercial teams can access a custom command center and expert recommendations, transforming complex data into actionable steps for revenue impact.
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The article explains how hotel reservation systems work, their components, benefits, types, and compares top systems like RateGain, Cloudbeds, and Mews.
29 September 2026📅 In 2026, hotel reservation systems, including RateGain, Cloudbeds, and Oracle OPERA Cloud, are evaluated for their integration capabilities, pricing models, and suitability for different hotel types. Cloud-based systems are typically implemented within 3-4 weeks, whereas data migration from legacy systems can take 3-6 months. These systems enhance booking efficiency and guest data management, with pricing based on room count or revenue. Advanced features include AI-driven pricing and chatbots, improving dynamic pricing and guest interaction.
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Hotel Chains Must Establish Cloud-Based Infrastructure for Successful AI Integration, Emphasizes Hotelogix CEO
28 September 2026💻 In Southeast Asia, APAC, the Middle East, and Africa, hotel groups are eager to adopt AI. Early adopters report enhanced revenue, bookings, productivity, and cost control. However, many lack the infrastructure to fully implement AI across multiple properties. The key lies in having robust data integrity and a unified cloud-based management system. Hotelogix, serving 12,000+ hotels worldwide, emphasizes API-first platforms to ensure seamless data flow, scalability, and compliance. Notably, Hotelogix supported 50,000+ rooms during FIFA 2022 in Qatar.
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Rise of Personal AI Agents: Transforming Tasks into Outcomes with Enhanced Accessibility and Complex Process Management
28 September 2026🤖 In today’s AI landscape, we’re in the second era of large language models (LLMs) and generative outputs, which can perform tasks like image rendering or music creation. Yet, tasks differ from jobs, as the latter involves more complex processes. AI agents are evolving to handle these complexities, integrating into everyday life by connecting with services like Gmail or Google Drive. These agents aim to complete outcome-oriented jobs. Personal AI agents are becoming more accessible, promising to streamline tasks like…
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Tomorrowland and Patricia Urquiola Open Casa Caban Hayama, Their First Standalone Hotel in Japan
25 September 2026🏠 Casa Caban Hayama, located in Hayama, Japan, offers sweeping views of Sagami Bay and Mount Fuji. This first standalone hotel by Tomorrowland, designed by Patricia Urquiola, emphasizes ‘weaving’ in its architecture. The Caban Suite spans 173 sq m with two rooftop terraces. The Hayama Suite is 89 sq m. Prices start at JPY 177,100, including meals. The hotel features Italian-Japanese cuisine, a lounge bar for overnight guests, and a unique “far niente” relaxation concept without spa facilities.
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EMEA Faces Mixed Revenue and Margin Trends as Southern Europe Shines, but Middle East Struggles Intensify
24 September 2026📈 In 2027’s hotel budget season, Southern Europe leads with a TRevPAR of €272, while Eastern Europe lags at €140. London’s revenue grows, but margins decline. The Middle East faces a 1.5-2x profit drop as costs rise. The U.S. sees a 7.8% GOPPAR increase, even as Mexico’s GOPPAR plunges 29.8%. Labor costs soar, notably Germany’s 6%. Watch credit card commissions, growing 7.9%. Budget by market specifics, not averages.
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Only 7% of Hotel PMS Vendors Publish Fully Self-Serve API Documentation, Reveals AIHA’s 2026 PMS API Power Index.
24 September 2026📈 2026 PMS API Power Index™ reveals that only 7% of 343 hotel PMS vendors provide fully self-serve API documentation, with the top five vendors scoring above 73.3. The study, dated September 1, 2026, highlights Mews as the highest scorer at 80.0, while Oracle OPERA 5 scores the lowest at 26.3. The findings indicate that event-driven capability and AI readiness vary significantly, with only two profiles scoring above 3 in Governance & Security.
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54% of Travelers Use AI for Trip Planning, Yet Only 22% of Destination Marketing Organizations Offer AI Capabilities
24 September 2026🗺 Mindtrip, in collaboration with Sabre, Sojern, and MMGY Travel Intelligence, reveals a significant gap in AI adoption in travel. As 54% of travelers have used AI for trip planning and 75% plan to, only 22% of destination marketing organizations currently offer AI capabilities. Millennials (69%) and Gen Z (63%) lead AI usage, with 40% discovering destinations through AI. Destination marketing organizations risk obsolescence if they don’t adopt AI within two years.
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Avalora Launches VAIA and Cloud PBX Solutions, Boosting Hotel Productivity by Up to 60% Across Thousands of Rooms
23 September 2026🛌 Avalora, led by Mark Cederloff, introduces VAIA, an AI assistant for hotels, enhancing guest interactions via voice, text, and more. With Avalora’s Cloud PBX and VAIA, hotels gain a unified communication platform, boosting productivity by up to 60%. Avalora supports hotels across North America, the UK, and Europe, ensuring compliance with GDPR. The technology seamlessly integrates with existing hotel systems, improving operations and guest experiences. Avalora provides 24/7 support, aiming to expand its global reach.
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Cloudbeds and Oolio Partner to Integrate Hospitality Management and POS Systems Across 22,000 Australian Venues
23 September 2026📅 September 23, 2026, Cloudbeds announced a partnership with Oolio in San Diego and Sydney, connecting 22,000+ Australian venues. The integration links Cloudbeds’ hospitality management with Oolio’s Bepoz, Swiftpos, and Idealpos systems, enhancing guest activity and revenue management. Operators benefit from decreased billing errors and manual processing, supporting multiple venue operations. This partnership extends Cloudbeds’ reach within Australia, simplifying complex hospitality management without added complexity for teams.
