Track RMS Cloud in one feed. This hub aggregates the latest news and releases around RMS Cloud’s property management and reservation platform for hotels, parks and outdoor hospitality, as covered by trusted sources. Follow a global, multi-segment PMS provider.
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AI Hospitality Group CTO Kishan Dahiya details AI operating model integrating 13–15 hotel systems
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14 November 2026🏨 Kishan Dahya, CTO of AI Hospitality Group, says hotel owners’ margins have eroded 20% over five to six years. The hotel management company integrates 13–15 systems into an AI operating platform, automating tasks such as sales inquiries and CRM updates. Teams benchmark workflows and retrain employees to target measurable savings and revenue gains. Around 80–90% of the company’s income depends on exceeding performance thresholds agreed before management contracts are signed.
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Mews preferred-vendor agreement gives over 650 independent luxury properties across the Americas and EMEA preferential platform access
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14 November 2026🏨 More than 650 independent luxury properties across the Americas, Europe, the Middle East and Africa gain preferential access to Mews’ unified platform through a preferred-vendor agreement. The platform brings together property management (PMS), point of sale (POS), revenue management (RMS), housekeeping and payments.
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Only 20% of Hospitality Professionals Say Their Technology Infrastructure Is Fit for Purpose, Survey Finds
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13 November 2026🏨 GuestCentric CTO Sergio Serra urges hotels to remove unnecessary technology and align AI investments with commercial strategy. In 2025, independent hotels received 63.4% of bookings through OTAs, according to Cloudbeds. Conversion rates remain around 2% since 2012. Twilio reports 70% of consumers distrust countdowns and “last chance” warnings; 65% avoid brands using them. Only 20% of industry professionals consider their technology infrastructure fit for purpose, according to the Hospitality Women’s Innovation Council.
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AI accelerates vulnerability discovery, but patch deployment remains the hardest of 4 mitigation stages
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13 November 2026🛡 Organizations face AI-driven growth in vulnerability discoveries, but deploying fixes across thousands or millions of devices remains a major bottleneck. Mitigation involves 4 steps: discovery, fix development, testing and staging, and deployment. Google demonstrates rapid patch distribution, while medical devices, telecom networks and industrial systems face tougher constraints. AI-assisted fixes, automated defensive controls and prioritizing actively exploited vulnerabilities can reduce risk—but fixing source code alone does not protect deployed systems.
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Expedia confirms attackers accessed systems through third-party platform as extortion group claims 333.3 million account records
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13 November 2026🔒 Expedia Group confirmed on November 12, 2026, that attackers accessed its systems through an unnamed third-party data platform. Extortion group n0n claims it holds 333.3 million consumer records; the figure remains unverified. Researchers linked a similar October 14–26 attack affecting over a dozen organizations to lingering Qubole access, but Expedia has not confirmed that connection. The company says its platforms remain safe, while the data affected and any exposure of hotel or guest information remain undisclosed.
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Travel Tuesday on December 1: Hotels Should Target Low-Demand Dates and Offer Post-Booking Upsells
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12 November 2026🏨 Stayntouch VP Priya Rajamani urges hotels to treat Travel Tuesday, December 1, as more than a one-day sale. Her recommendations: target midweek and shoulder-season dates, synchronize booking channels to prevent overbooking, and adjust rates as demand rises. Mobile check-in, kiosks and AI-assisted messaging can streamline arrivals, while personalized upgrades and dining offers can increase revenue. Stayntouch’s mobile property management system offers over 1,200 integrations.
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Infor’s Alan Young Outlines 4 Operational Checks for Hotels Before Buying AI Tools
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12 November 2026🏨 Infor hospitality strategy VP Alan Young urges hotels to define operational needs before buying AI. His checklist covers four areas: workflow, context, people, and technology. Hotels should involve frontline staff, verify system integration, establish human oversight, and test tools during real shifts before signing contracts. Early check-in coordination illustrates how AI could reduce routine work. Infor serves hospitality customers and integration partners in over 135 countries; the article provides no measured AI performance results.
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Sirma’s Antonia Teofilova explains how hotel operations experience and AI help support PMS integrations
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12 November 2026🏨 Antonia Teofilova, Sirma’s Head of Support & Managed Services, explains how former hotel staff support integrations connecting reservations, rates, profiles and charges. Her team prioritizes incident prevention, coordinated troubleshooting and continuity during cloud migrations. AI helps identify ticket patterns, draft root-cause analyses and improve monitoring, while operational judgment remains essential. Founded in 1992, Sirma reports over 33 years of experience and more than 800 experts.
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RooMoo reuses concrete cores, bricks and timber for 24-room Cloudhaus Hotel on Chongqing’s Jinfo Mountain
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12 November 2026🏨 Chinese studio RooMoo transformed a five-level former sales office into the 24-room Cloudhaus Hotel on Jinfo Mountain in Chongqing, China. Set at 1,200 metres, the retreat retains its original structure and features eight projecting white frames. Reclaimed cabin timber, concrete drill cores, demolished bricks and discarded bamboo form walls, ceilings and paving, reflecting the studio’s commitment to respecting the local environment. Fan-shaped guestrooms face the mountains, while reception occupies the uppermost floor.
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Shiji and Profitroom executives say hospitality AI depends on connected data, partnerships and trust
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11 November 2026🏨 Shiji’s Simon Le Touze interviews Profitroom’s Kasia Nowaczyk on hospitality’s shift from nearly a decade of cloud migration and digital transformation toward AI. Nowaczyk recommends the 4-part POST framework: People, Options, Solution, Technology. Effective AI guest offers connect reservation data, customer preferences, pricing, availability and payments across platforms. Success depends on partnerships, secure data governance and trust, while human empathy and judgment keep guest needs central.
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Hospitality Service Quality Depends on Employee Workload, Emotional Labor and Management Support
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11 November 2026🏨 Haya Hussein argues that hospitality service quality depends on employees’ emotional workload and management support. Hochschild introduced emotional labor in 1983; Grandey linked it to emotion regulation in 2000. A 2016 meta-analysis examined acute stress’s effects on working memory and cognitive flexibility. Hotel research from 2022 found workload pressure influenced the relationship between emotional engagement and service performance. Hussein recommends manageable workloads, recovery time between difficult interactions and greater employee decision-making authority.
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Hotel Owner Conference 2026: Five Lessons for UK Operators as Corporate Demand Holds Up and Owners Demand More Data
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10 November 2026🏨 UK hotel leaders at the Hotel Owner Conference on 3 November 2026 reported resilient corporate and group demand but squeezed margins. Global business travel spending is forecast to rise 7.2% in 2026, versus 1.3% trip growth. Three in four planners use AI for venue sourcing; 80% expect proposal replies within four days. Hotels win just 5–7% of bids. Operators face growing pressure to deliver faster responses and clearer reporting through unified, operator-controlled commercial platforms.
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Hospitality AI depends on connected systems and trusted partnerships, says Profitroom’s Kasia Nowaczyk
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10 November 2026🏨 Profitroom’s Enterprise Strategic Partnerships Lead Kasia Nowaczyk advocates a 4-step POST framework—People, Options, Solution, Technology—to guide hospitality innovation. After a decade focused on cloud migration and integration, hotels are shifting toward AI. Effective AI-powered guest offers depend on connected reservation, CRM, pricing and payment systems. Nowaczyk emphasizes guest needs, trusted partnerships, data security and human judgment: technology accelerates execution, but people define goals and build trust.
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Zenzap Outlines Six AI Agent Workflows to Keep Hotel Teams Informed During Overnight Emergencies
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10 November 2026🏨 Zenzap’s Rebecca Lazar outlines six AI workflows for 24/7 hotel operations: temperature monitoring, shift coverage, procedure guidance, maintenance routing, guest requests and shift handoffs. Agents connect hotel systems to team chats, alerting staff and sharing updates. One example flags a freezer at 18°F at 11 p.m., above its 0°F target; another schedules overnight summaries for 6 a.m. Managers control permissions, while staff retain responsibility for important decisions.
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Monitor your blind spots: Is AI getting your hotel right?
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9 November 2026By Rick Posey, Vice President, AI at Cendyn AI is already deciding how travelers see your hotel. Is it getting you right? As AI becomes part of the hotel discovery journey, visibility isn’t enough. Hotels need to know what AI is saying about them, and who it’s sending their way. Everyone has been asking, “Are we in AI search?” But that’s not the only question we should ask. More importantly: “What version of your hotel is AI search presenting?” AI…
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Hyatt Names Danny Miles, Technology Veteran With Over 25 Years’ Experience, Chief Digital and Information Officer
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9 November 2026🏨 Hyatt Hotels Corporation in Chicago appointed Danny Miles chief digital & information officer to lead its newly combined Digital and Technology organization. Reporting to chief commercial officer Mark Vondrasek, he oversees digital experiences, engineering, infrastructure, enterprise technology, data, AI and cybersecurity. Miles brings more than 25 years of experience, most recently as Under Armour’s chief technology officer. His appointment supports Hyatt’s technology modernization and efforts to improve guest experiences and business growth.
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ChatGPT seated 190,000 OpenTable diners in September as AI referrals remained below 1% of Booking.com room nights
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9 November 2026🤖 Uber recorded just four AI-agent rides among 320 million trips and orders during Halloween week, while ChatGPT booked 190,000 OpenTable diners in September through in-chat reservations. AI referrals generated under 1% of Booking.com room nights; hotel bookings usually finish outside AI platforms. Mastercard found 85% of consumers open to AI shopping assistance, but only 10% would allow autonomous purchases. Cloudbeds’ direct hotel connection to Meta’s Muse is due in Q1 2027.
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ChatGPT Booked 190,000 OpenTable Diners in September; AI Referrals Accounted for Under 1% of Booking.com Room Nights
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9 November 2026🤖 Uber recorded four AI-agent rides and roughly 500 food orders among 320 million trips and orders during Halloween week 2026. ChatGPT booked 190,000 OpenTable diners in September through in-chat reservations. AI referrals accounted for under 1% of Booking.com room nights; hotel bookings typically finish outside AI. Only 10% of consumers would let agents purchase independently. Cloudbeds’ direct Muse connection is due in Q1 2027; Airbnb plans its own agent rollout in early 2027.
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Shiji Q3 2026 Benchmark: Hotel Reputation Index Rises to 87.0% as Positive Guest Mentions Fall to 69.8%
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6 November 2026🏨 Shiji’s Q3 2026 global benchmark analyzed 11.9 million hotel reviews and 45.7 million guest mentions. Hotel reputation scores rose 0.2 percentage points year over year to 87.0%, while positive mentions fell from 70.5% to 69.8%. Average review response time dropped from 5.6 days in Q3 2024 to 3.1 days, with 68.1% receiving replies. Asia led regional reputation scores at 90.1%. Global Net Promoter Score increased from 55.74 to 56.26.
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Customer Alliance, serving over 5,000 hotels, launches Cloudbeds integration to automate guest feedback and post-stay review collection
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5 November 2026🏨 Customer Alliance and Cloudbeds announced a marketplace integration on November 4, 2026, in Berlin and San Diego. Available through Cloudbeds Marketplace, it synchronizes reservation and check-out data to automate guest surveys, review requests and personalized messaging, while flagging concerns for hotel teams. Customer Alliance serves 5,000+ hotels, with 3+ million surveys processed and 90+ million reviews collected. Cloudbeds serves tens of thousands of properties across 150+ countries.
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Inn-Flow Appoints Lokesh Seth CEO, Bringing Over 25 Years of Experience; Founder John Erhart Becomes Executive Chairman
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5 November 2026🏨 Inn-Flow announced Lokesh Seth as CEO in Raleigh, North Carolina, bringing 25+ years of enterprise software experience. Founder John Erhart, who launched the company in 2009, becomes executive chairman. Previously Hazeltree’s CEO, Seth helped scale DealCloud from under $2 million to over $200 million in annual recurring revenue through its acquisition by Intapp and Intapp’s 2021 IPO. His focus: connected hotel management tools and AI that save operators time and money.
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Inn-Flow Appoints Lokesh Seth CEO, Bringing Over 25 Years’ SaaS Experience; Founder John Erhart Becomes Executive Chairman
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5 November 2026🏨 Raleigh, North Carolina-based Inn-Flow appointed Lokesh Seth CEO, bringing over 25 years of enterprise software experience. Founder John Erhart becomes Executive Chairman. Developed in 2009 and launched industrywide in 2014, the hotel profit management platform integrates accounting, labor and procurement. Seth previously helped scale DealCloud’s annual recurring revenue from under $2 million to over $200 million. Inn-Flow’s recent acquisition of Lilo adds AI-powered procurement to support growth and reduce hotel operating costs.
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HFTP’s Robert Firpo-Cappello Outlines 5 Questions for Hoteliers Assessing AI Investments, Data Ownership and Risks
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5 November 2026🏨 Hospitality leaders at The Hospitality Show in Miami Beach, November 2–4, explored AI for bookings, operations and guest relationships. Agilysys offers 30-plus AI features; Wyndham uses Oracle OPERA Cloud across 2,100-plus properties. Industry data shows hotels miss up to 30% of inbound calls, roughly one-third involving booking attempts. Experts stressed consistent data, measurable returns and human oversight. HFTP’s Hospitality AI Exchange runs February 2–3, 2027, in greater Dallas.
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New Coast Hotel Manila Adopts Shiji Daylight PMS Following April 1, 2025 Infrasys POS Rollout
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4 November 2026🏨 New Coast Hotel Manila, part of LaVie Resort and Casino in the Philippines, has launched Shiji’s Daylight property management system, integrating it with Infrasys POS, deployed April 1, 2025. The single-vendor setup connects hotel operations and food-and-beverage outlets to reduce fragmented systems, streamline workflows and improve guest service. Daylight adds unified guest profiles, flexible integrations and security features. Shiji’s cloud-based technology portfolio serves over 91,000 hotels worldwide.
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Avalora Introduces Cross-Platform Guest Intelligence for AI-Powered Hotel Call Analytics at Miami Beach’s Hospitality Show
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4 November 2026🏨 Avalora unveiled Cross-Platform Guest Intelligence (CPGI) at The Hospitality Show in Miami Beach, Florida. The AI-powered platform analyzes guest calls across hotel departments to identify demand, revenue opportunities, and service issues. Working alongside Avalora’s VAIA assistant, it can capture four requests in one call, such as restaurant inquiries, towels, stay extensions, and airport shuttles. Features include dashboards, transcripts, sentiment analysis, and customizable call scoring.
