Everything happening at Cloudbeds, in one place. This hub aggregates the latest news, product releases and partnerships around Cloudbeds’ hospitality management platform — PMS, channel manager, booking engine and its growing AI tooling — as covered by trusted sources worldwide. A fast way for independent hoteliers and groups to keep up with one of the fastest-moving names in hotel tech.
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Why digital keys are the future of security and guest experience
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30 October 2026Why hand out plastic when every guest has a phone? FLEXIPASS explains how digital keys improve security and streamline arrivals. The post Why digital keys are the future of security and guest experience appeared first on Cloudbeds.
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How digital registration cards improve front desk efficiency
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30 October 2026Paper forms slow everything down. Our partner Akia shows how digital registration cards cut the clutter and give hotels back control of the guest experience. The post How digital registration cards improve front desk efficiency appeared first on Cloudbeds.
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Hotel guest loyalty strategies for independent hotels
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30 October 2026Forget points. Real guest loyalty is earned when your hotel delivers experiences too good to forget. The post Hotel guest loyalty strategies for independent hotels appeared first on Cloudbeds.
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How to conduct a hotel competitive analysis in 7 steps, from competitor selection to rate and performance benchmarking
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29 October 2026🏨 A 2026 survey of 450 senior revenue decision-makers found 43% of hotels lacked a revenue management system. Half of independent properties base pricing decisions on competitor rates. The guide recommends benchmarking 5–7 direct competitors, comparing equivalent rooms and booking terms, and checking rates 30–90 days ahead. Track occupancy, average daily rate and revenue per available room using MPI, ARI and RGI. Review rates weekly, performance monthly and positioning quarterly; assign three actions with owners and deadlines.
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Hotel Net Promoter Score measures guests’ willingness to recommend, with a hospitality industry average of 44
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28 October 2026🏨 Hoteliers use Net Promoter Score (NPS), developed by Fred Reichheld in 2003, to measure guests’ willingness to recommend their hotel. Scores range from −100 to +100, calculated as the percentage of promoters (9–10 ratings) minus detractors (0–6). Hospitality’s average is 44, while survey response rates hover around 20%. Sending surveys within 24 hours of checkout and acting on feedback helps improve loyalty. Bain reports over 80% of referrals come from promoters.
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AI Hospitality Alliance publishes AI Orchestration Framework for Hospitality with contributions from AWS, Cloudbeds, Apaleo, Canary and FLYR
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28 October 2026🏨 The AI Hospitality Alliance published its free AI Orchestration Framework for Hospitality “yesterday,” led by Ira Vouk with contributors from AWS, Cloudbeds, Apaleo, Canary and FLYR. Addressing the prospect of hotels running five AI agents from five vendors, it covers permissions, checks before AI changes hotel records, vendor questions and when orchestration isn’t needed. The author and Marianna Gelardi plan to attend WTM London “next week.”
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Everything AI in Travel Launches Landscape Map of 171 Companies Across Six Travel Sectors
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28 October 2026🗺 Everything AI in Travel has launched an evolving industry map listing 171 companies as of 21 October across six sectors and seven job categories. Accommodation leads with 71 companies, followed by cross-sector services (32), tours, activities and destinations (30), consumer (25), corporate travel and events (8), and flights and aviation (6). Built from public sources, the map helps users find AI providers. Placements are provisional, and counts reflect the publisher’s research—not the entire market.
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Cloudbeds Hotels to Integrate Meta’s Muse for Direct Bookings in the US Starting Early 2027
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28 October 2026📅 Cloudbeds and Meta’s Muse partnership begins in early 2027 across US hotels, enabling bookings directly into Cloudbeds’ Property Management System (PMS). Announced on October 20, the integration bypasses guest setup. Cloudbeds hasn’t disclosed pricing for Muse bookings, while Meta plans to charge a transaction fee. Rollout starts Q1 2027, with Expedia already integrated. Cloudbeds’ connection is under its Digital Marketing line, separate from their commission-free booking engine and channel manager.
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Less Than 1% of Booking Holdings’ Room Nights Come from AI, Highlighting Slow Adoption in Hospitality Industry
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27 October 2026🏨 Less than 1% of Booking Holdings’ room nights and 1.6% of Marriott’s are from AI. Wyndham’s AI agent books 15% above rates. By Q1 2027, Cloudbeds will integrate Meta’s Muse. 70% of hotel chains foresee AI channel growth, but only 22% track AI appearance. Independent hotels are 8 times more invisible to AI. In 2027, crucial question: “How does an AI agent book your property?” Current AI volume is minimal, infrastructure is evolving.
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Infographic Highlights 100 Travel Unicorns and Billion-Dollar Companies Redefining the Global Travel Tech Ecosystem
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26 October 2026🌎 100 travel unicorns and billion-dollar companies define the travel tech ecosystem, spanning 10 categories like OTAs, distribution, hospitality, and fintech. Key players include Booking.com, Expedia, Amadeus, Sabre, Uber, Stripe, and OpenAI. Founders should focus on scalable business models and tech architecture for competitive advantage. Opportunities lie in AI-powered platforms, travel APIs, and fintech solutions. The right integration of suppliers and systems can enhance profitability and customer experience.
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HA Hoteles Saves €200 Per Property Monthly by Consolidating Systems with Cloudbeds, Enhancing Guest Experience
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26 October 2026🏨 In 2019, Alex Flores joined HA Hoteles, which has since expanded to five hotels and over 50 tourist apartments in Madrid, Soria, Granada, and Málaga. The company saves about €200 per property monthly by using Cloudbeds, a comprehensive platform that supports functions like PMS, payments, and guest communication. Automation reduced reception workload by two hours daily at the Madrid property. Employees adapted to the new system within two weeks, enhancing operational efficiency.
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Cloudbeds Launches Mobile POS Solution to Integrate Hotel Restaurant and Retail Sales on Unified Platform
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26 October 2026💻 Cloudbeds launched Cloudbeds POS in San Diego, California. The mobile point-of-sale system integrates hotel restaurants, bars, spas, and shops into a unified platform, optimizing operations and guest billing. Managers use desktops for configuration, while staff manage orders via mobile. It supports cash, Tap to Pay, Pay by Link, and room charges, even offline. CEO Adam Harris highlights its role in connecting sales and service to expand hotel operations and revenue.
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Meta’s Muse AI Gains Over 10 Million Users in Six Weeks, Partners with Expedia and Duffel for Travel Services
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26 October 2026🌍 Meta CEO Mark Zuckerberg emphasized travel as a key use case for Muse, Meta’s AI agent. During Meta’s Q3 earnings call, he highlighted plans to monetize Muse by taking a percentage of the value it creates. Travel partners include Expedia for hotel bookings and Duffel for flights. Cloudbeds aims to integrate Muse with U.S. hotel booking engines by Q1 2027. Over 10 million users in the U.S. and Canada activated Muse in six weeks, with 25% using it daily.…
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Hotel guests can split costs with BNPL; 17% of US summer travelers planned to use it in 2026
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24 October 2026🏨 Expedia Group expanded its Affirm partnership in January 2026, bringing installment payments to Expedia, Hotels.com and Vrbo in the US. A 2026 NerdWallet survey found 17% of US summer travelers planned to use buy now, pay later. Hotels receive payment upfront minus fees, while providers collect guest installments and assume repayment risk. Affirm reports hotel booking values can rise by up to 48%, highlighting potential benefits for hotels offering flexible payments directly.
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Top 21 Hotel Management Books for 2027: Essential Reads for Managers, Owners, and Revenue Experts
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23 October 2026📖 Here are the must-read hotel management books for 2027, tailored for different roles in the industry. Highlighted books include “Unreasonable Hospitality” by Will Guidara (2022) for GMs and owners, “Setting the Table” by Danny Meyer (2006) for owners, and “Excellence Wins” by Horst Schulze (2019) for department heads. Also noted are “Revenue Management Made Easy” by Ira Vouk (2018) and “Hotel Tech 101” by Ira Vouk (2024) for hoteliers navigating tech complexities.
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405 rooms, zero doubts: How Vegas Resort is building the future of hospitality with Cloudbeds’ Open API
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23 October 2026For Vegas Resort’s Alessio Ripanti, hospitality wasn’t the original plan. With a background in software engineering, he moved to Malta to develop mobile applications. After successfully building and selling a marketing technology company, he identified a new opportunity: investing in and developing properties. Today, Alessio manages a portfolio of six properties and nearly 580 units across Malta, with his team set to grow to over 100 employees. The biggest of them is Vegas Resort. Opened in August 2025, the resort…
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Cloudbeds Announces New Partnership with Hospitality Brands to Integrate Software Solutions Across Global Properties
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23 October 2026💻 October 2026, Cloudbeds, a hospitality software developer, emphasizes its independence from partner brands, highlighting that it does not claim trademarks of any partnered entities. All trademarks mentioned remain the property of their respective owners.
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Cloudbeds Launches Native Mobile POS to Unify F&B and Retail Outlets with Core Hotel Folios
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23 October 2026The mobile point-of-sale tool eliminates third-party POS middleware for boutique operators, enabling real-time room folio posting, offline transaction buffering, and consolidated revenue reporting.
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Hotel POS systems connect restaurant, spa and gift shop billing: A guide to 24 providers
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22 October 2026🏨 Hotels use point-of-sale systems to connect restaurant, spa and shop purchases with guest bills. Integrating POS with property management systems automates charges, reduces billing errors and tracks revenue. Hospitality POS terminals are projected to reach $8.3 billion globally by 2032, while hotel upselling represents a $28 billion opportunity. An Australian hotel chain increased food-and-beverage spending by 8% using in-room QR codes and poolside handheld terminals. Cloudbeds offers native POS and third-party integrations.
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Cloudbeds Launches Mobile POS System to Integrate Hotel Restaurant, Bar, and Retail Sales with Guest Billing
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22 October 2026📶 Cloudbeds launched a native mobile POS solution in San Diego, CA, for hotel restaurants, bars, spas, and shops, streamlining outlet sales into its unified platform. This integration aids hoteliers in managing orders, payments, and revenues efficiently. Features include room charges posted to guest folios, multiple payment methods like Tap to Pay, and offline order recording. Currently piloted with select customers, Cloudbeds serves tens of thousands of properties across 150+ countries, enhancing guest experiences and operational efficiency since 2012.
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10 Minutes Hotel Releases Infographic Mapping 40 AI Travel Planner Products as of October 2026
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22 October 2026🛫 In October 2026, Martin Soler discussed AI travel planners, highlighting 40 products categorized into Inspiration only, Inspiration + Booking, AI research + Human closing, and Human assistant with AI support. He noted that Europe aims to boost tourism revenues by €22 billion annually by 2030. Additionally, Shopify reported AI channels generating nearly twice the buyer rate compared to other channels. Alibaba’s Flyzoo Hotel in Hangzhou uses facial recognition for check-in, reflecting how tech evolves hospitality.
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Creating a Hotel Business Plan in 2027: Essential Steps for Success and Financial Viability
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22 October 2026🏨 A hotel business plan serves as a roadmap and a funding document, crucial for proving concepts before capital investment. By 2027, key sections include executive summaries, financial projections focused on occupancy, ADR, RevPAR, and GOPPAR, and strategic plans for marketing and operations. Emphasizing competitive analysis, realistic financial modeling, and technology integration is vital. Aim for financing readiness with contractor quotes and lender shortlists before contracts. Regularly update the plan to align with market realities and goals.
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Cloudbeds Partners with Muse AI for Direct Hotel Bookings, Launching in the U.S. Q1 2027
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21 October 2026💻 Cloudbeds partners with Muse, an AI agent, enabling direct hotel bookings via Cloudbeds Booking Engine, announced in San Diego. Launched September 2026, Muse assists travelers by planning trips and booking hotels. The integration addresses hoteliers’ distribution cost concerns, maintaining direct guest relationships. Adam Harris, CEO of Cloudbeds, emphasizes direct bookings. Rollout starts Q1 2027 in the US, as part of Cloudbeds’ Digital Marketing solutions, aiming to bolster direct reservations and protect margins.
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Cloudbeds Insights Enhances Hotel Reporting with Real-Time Data Integration, Saving 5–10 Hours Weekly per Hotel
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20 October 2026📊 15% of hotel operators are highly confident in their operational data accuracy, while 27% spend over 11 hours weekly reconciling data. Cloudbeds Insights enhances hotel reporting depth by integrating real-time, flexible, and standardized data. Bespoke Hotels saved 5-10 hours weekly per hotel, improving strategic focus. Pandora Hotels achieved a 26% revenue increase by centralizing reporting. Cloudbeds allows direct action from reports, improving operational efficiency across portfolios. Published on October 20, 2026.
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Destination AI Summit Highlights: Hotels Explore AI Integration with Real Savings and Efficiency Gains in Washington Event
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20 October 2026💻 More than 500 attendees gathered three weeks ago for the Destination AI Summit in Washington, with a full house and a waiting list. HHM Hotels and Folio saved about $370,000 annually, while Commonwealth Hotels saved 685 manager hours over three months using AI. The event featured The Great AI Debate with Adam Harris, Jacob Messina, and Richard Valtr, and highlighted how AI can aid in preventing human trafficking.
