Hotel upselling, all in one place. This hub gathers the latest news, strategies and technology to help hotels grow revenue per guest, curated by 10 Minutes News. Follow the smartest ways to upsell and cross-sell.
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Das Aunhamer Suite & Spa Recoups Canary Technologies Platform Cost Through Upsells in Three Weeks
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29 October 2026🏨 Das Aunhamer Suite & Spa in Bad Griesbach im Rottal, Bavaria, Germany, recovered its Canary Technologies platform costs within three weeks through guest upsells. Mobile Check-In lets guests register before arrival, reducing lobby paperwork, while customized AI Guest Messaging answers routine questions in 100+ languages. Dynamic Upsells promotes upgrades, spa services and bike rentals. Canary serves over 20,000 hotels across 125+ countries.
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Bergwelt Grindelwald Generates Over CHF 500,000 in Upsell Requests With Canary Technologies Since November 2024
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28 October 2026🏨 Bergwelt Grindelwald, a 4-star superior resort in Switzerland, generated over CHF 500,000 in add-on requests after adopting Canary Technologies’ Dynamic Upsells in November 2024. Mobile check-in saved front-desk staff over 25 labor hours last month while reducing paper waste. Guest messaging nearly doubled restaurant reservations during an anniversary celebration. Canary’s guest management tools integrated with the hotel’s Protel system without service interruptions, streamlining operations and improving guest communication.
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Williamsburg Lodge Achieves Over $100,000 in Ancillary Revenue with Canary Technologies’ Dynamic Upsells in Two Years
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27 October 2026💰 Williamsburg Lodge in Colonial Williamsburg has achieved a 10x increase in ancillary revenue by adopting Canary Technologies’ Dynamic Upsells. Previously generating $5,000 annually from upsells, they now average $6,000 monthly, totaling over $100,000 in two years. The platform streamlines upselling, allowing guests to view and select upgrades and add-ons, such as early check-in, late checkout, and more. This automation simplifies the process for staff, enhancing guest experience and operational efficiency.
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Mangia’s Hotels in Sicily and Sardinia Reduce Check-In Time by 10 Minutes Using Canary Technologies Platform
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26 October 2026💻 Mangia’s, an Italian hotel group with 16 properties in Sicily and Sardinia, improved guest experiences by adopting Canary Technologies’ solutions. They implemented Mobile Check-In, Tablet Registration, AI Guest Messaging, and Dynamic Upsells, reducing check-in time by 10 minutes per guest. Automated upsells increased revenue, and AI messaging opened new communication channels. Canary’s platform, trusted by over 20,000 hotels globally, transformed operations, allowing staff to focus on providing a welcoming atmosphere.
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Hilton and Marriott Implement Incentive Programs Offering Fee Discounts for High Guest Satisfaction Scores
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26 October 2026🛁 In Q2 2026, Hilton and Marriott launched programs offering fee discounts to franchisees based on guest satisfaction scores. Hilton’s RISE and Marriott’s ITR aim to incentivize staff training for improved service. Hilton CEO Chris Nassetta and Marriott CEO Tony Capuano announced these initiatives in earnings calls. A Hotels.com 2025 report revealed 70% of guests prefer in-person check-ins. Expedia’s report highlighted 37% of inspiration comes from family conversations, indicating the enduring importance of personal connections in travel planning.
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Hotel guests can split costs with BNPL; 17% of US summer travelers planned to use it in 2026
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24 October 2026🏨 Expedia Group expanded its Affirm partnership in January 2026, bringing installment payments to Expedia, Hotels.com and Vrbo in the US. A 2026 NerdWallet survey found 17% of US summer travelers planned to use buy now, pay later. Hotels receive payment upfront minus fees, while providers collect guest installments and assume repayment risk. Affirm reports hotel booking values can rise by up to 48%, highlighting potential benefits for hotels offering flexible payments directly.
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U.S. Hotel Revenues Rise 2.6% in 2025, But Expenses Grow 3.1%, Squeezing Profit Margins, Says CBRE
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23 October 2026🏨 In 2025, U.S. hotel revenue grew by 2.6%, while expenses rose by 3.1%, reducing GOP margins to 34.8%. By 2026, labor costs are expected to hit $131 billion, with labor cost per occupied room up 1.8% year-over-year. First-half 2026 saw a record 11.4 million more room nights sold than in 2025, with $5.4 billion extra in room revenue. Technological advancements are aiding efficiency, with AI tools enhancing labor management, though the industry faces ongoing cost pressures.
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How Holiday Inn Paris — Gare de Lyon Bastille Unlocked an Extra €2K in Monthly Revenue
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23 October 2026Located next to one of Paris’s busiest train stations, the 128-room Holiday Inn Paris — Gare de Lyon Bastille maintains 90% occupancy year-round. With a focus on operational efficiency and guest satisfaction, the team prioritizes technology investments to keep pace with modern travelers’ expectations. To help manage its bustling business, the hotel sought a tech upgrade that would reclaim staff time, streamline guest communication and tap into its full revenue potential. A year after implementing Canary Technologies’ Guest Management System…
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Bojangles Expands Hi Auto Voice AI Across 500 Locations, Deepens POS Integration
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23 October 2026With over one million weekly orders processed at scale, the QSR chain’s multi-year contract extension highlights how low-latency POS connections and queue-aware upselling are stabilizing drive-thru voice automation.
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Hotel June Malibu Implements Canary Technologies’ Mobile Solutions, Achieving 50% Mobile Key Adoption and Zero Wait Times
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22 October 2026💻 Hotel June Malibu, with 13 bungalows, improved guest check-in by integrating Canary Technologies’ Mobile Key, Mobile Check-In, Dynamic Upsells, AI Guest Messaging, and Smart Checkout. This eliminated late-night complications and reduced check-in times from 7 minutes to zero. Over 50% of mobile check-ins now use Mobile Key. Canary Technologies, supporting over 20,000 hotels in 125+ countries, has been recognized as a leading guest experience platform, enhancing hotel operations and guest satisfaction.
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Hotel POS systems connect restaurant, spa and gift shop billing: A guide to 24 providers
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22 October 2026🏨 Hotels use point-of-sale systems to connect restaurant, spa and shop purchases with guest bills. Integrating POS with property management systems automates charges, reduces billing errors and tracks revenue. Hospitality POS terminals are projected to reach $8.3 billion globally by 2032, while hotel upselling represents a $28 billion opportunity. An Australian hotel chain increased food-and-beverage spending by 8% using in-room QR codes and poolside handheld terminals. Cloudbeds offers native POS and third-party integrations.
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Hotel Zephyr Enhances Operations with Canary Technologies’ AI Voice, Handling 800+ Guest Calls Monthly and Boosting Revenue by $130,000 Annually
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20 October 2026📱 Hotel Zephyr in San Francisco’s Fisherman’s Wharf enhanced guest experience using Canary Technologies’ AI suite. In April, AI Voice managed over 800 calls, saving 40 hours. Digital Authorizations reduced chargeback work, freeing staff for higher-value tasks. Dynamic Upsells generated $130,000 annual ancillary revenue. Trusted by 20,000+ hotels in 125 countries, Canary has modernized hotel operations, improving efficiency and revenue while elevating guest experiences.
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Advanced Forecasting Technology Helps Hotels Capture More Revenue by Aligning Rates with Real-Time Demand Signals
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19 October 2026💰 Occupancy reports can mislead revenue potential, often missing $50 per room opportunities. In June 2025, 40% of US hotel bookings occurred within seven days of arrival, highlighting the benefit of real-time demand forecasting. Advanced technology integrates historical data, competitor rates, and market signals, enabling earlier rate adjustments. Better forecasting and connected data help hotels optimize pricing strategies, capture higher rates, and increase non-room revenue, fully capitalizing on peak periods without prematurely selling out rooms.
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Hotel Revenue Strategies in 2027: Embrace Connected Data, Agentic AI, and Payment Optimization for Profitability
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19 October 2026📈 According to the Hotel Tech Report’s 2027 PMS Buyer’s Guide, 77% of hoteliers see PMS as crucial to revenue strategy. Europe’s booking habits show 40% of bookings within seven days of arrival, emphasizing real-time data’s importance. A survey indicates 76% of hoteliers in Germany, France, and the UK use AI for price optimization. 37% of non-AI users cite accuracy concerns. Payment processes are evolving into profit centers, impacting revenue retention and cash flow efficiency.
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Galleria Vik Milano Boosts Guest Experience and Generates €35,000 Annually with Canary Technologies’ Solutions
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19 October 2026📱 Galleria Vik Milano, in Milan’s Galleria Vittorio Emanuele II, enhances guest experience using Canary Technologies’ Mobile Check-In, Dynamic Upsells, and Guest Messaging. With personalized service, they’ve generated nearly €35,000 in annual upsell revenue. Five days before arrival, guests receive a questionnaire for tailored experiences. Canary’s tech automates administrative tasks, allowing staff to focus on guest interactions. Canary Technologies serves over 20,000 hotels in 125+ countries with its AI platform.
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Independent Hotels Urged to Focus on Total Guest Revenue Beyond RevPAR to Enhance Overall Profitability
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19 October 2026📈 Independent hotels can enhance revenue by looking beyond RevPAR. By focusing on Total Revenue Per Available Room (TRevPAR), hotels can capitalize on additional revenue streams like room upgrades, early check-in/late checkout, food and beverage, and paid experiences. Personalized offerings and well-designed packages increase guest spend, without needing to increase room inventory or occupancy. This approach transforms standard reservations into more profitable stays, maximizing the total value of every guest reservation.
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Duve’s Digital Guest Experience Platform Increases Hotel RevPAR by 1-2% with Automated Check-Ins and AI-Driven Personalization
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19 October 2026📱 Founded in 2016, Duve focuses on digitizing guest experiences in hospitality. From 2016 to 2019, they catered mainly to holiday rentals, including Check My Guest and Staycation. By 2019, they expanded to hotels, allowing guest check-ins via personal devices. AI integration personalizes journeys, improving RevPAR by 1-2% and boosting online check-ins to 70%. AI automates 75-80% of messages and supports upselling. Duve aims to fully automate personalization, turning impressions into loyalty.
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Hotels Can Boost Food and Beverage Revenues by Enhancing Dining Experiences and Implementing Innovative Strategies
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19 October 2026🍴 Who? Hotels, travelers, and F&B sectors. When? Current trends in hospitality. Where? Global hotel industry. What? Improving dining experiences to boost F&B revenues. How? By enhancing ambiance, food quality, personalized service, and offering unique dining experiences. Key strategies include leveraging technology, creating seasonal menus, and adopting sustainable practices. Successful examples: Ritz-Carlton’s personalized experiences, Hyatt’s sustainability initiatives, Marriott’s innovative room service, Four Seasons’ unique events.
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Artificial Intelligence in Hospitality: 21 Applications as Market Is Projected to Reach $8.12 Billion by 2033
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18 October 2026🤖 Hotels and resorts use AI for 24/7 guest support, personalized stays, pricing and automated operations. Hospitality AI’s market value is projected to reach $8.12 billion by 2033. Hotel Tech Report says 70% of guests find chatbots helpful for simple tasks. McKinsey reports AI-powered revenue management can increase revenue by 17% and occupancy by 10% versus traditional methods. Hilton’s Connie robot provides tourist information, while Dorchester Collection uses AI to analyze guest feedback.
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23 Travel Technology Trends for 2027 Include Agentic AI, Connected Systems, Digital Payments and Cybersecurity
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16 October 2026✈ Hotels, airlines and travel businesses face 23 technology trends for 2027, led by AI booking agents, connected systems and cybersecurity. IATA reports 71% of travelers prefer online or mobile booking. AI use among US travelers reached 56%, up from 43% in late 2025. Globally, tourism contributed $12 trillion and 376 million jobs, according to WTTC. Businesses are urged to prioritize reliable data, secure payments and human oversight as automation expands.
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Garden City Hotel Increases F&B Revenue by $14K in Two Months with Canary Technologies’ Mobile Ordering System
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15 October 2026📈 Garden City Hotel in the US, a 151-year-old property, enhanced its guest experience with Canary Technologies’ suite, including Mobile Check-In and AI Guest Messaging. After just two months, it generated $14K in F&B revenue, matching its previous year’s total, and increased average check size by $20. Check-in times dropped from 5 minutes to 30 seconds, improving guest satisfaction and Tripadvisor reviews. Canary Technologies is trusted by over 20,000 hotels worldwide.
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Bespoke Hotels Enhances Operations with Canary Technologies, Achieves Rapid ROI and Improved Guest Engagement Across 57 UK Properties
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13 October 2026💻 Bespoke Hotels, managing 57 UK hotels, enhanced operations by adopting Canary Technologies’ solutions, including Mobile Check-In and AI Guest Messaging. These technologies streamline processes, improve guest data collection, and offer tailored upsells, leading to strong ROI within weeks. Canary’s platform supports 100+ languages, automates routine queries, and boosts guest engagement. Trusted by 20,000 hotels globally, Canary Technologies modernizes hotel operations with AI, enhancing both efficiency and guest experiences across its vast client base.
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Crowne Plaza Newcastle Increases Revenue by £20,000 Using Canary Technologies for Digital Guest Communication and Upselling
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12 October 2026💻 Crowne Plaza Newcastle, a 251-room hotel in Newcastle Upon Tyne, UK, employs Canary Technologies to enhance guest experience. Since implementing Canary’s digital communication tools via SMS and WhatsApp, guest inquiries are managed more efficiently, reducing front desk congestion. Targeted promotions and automated upselling have generated over £20,000 (~$27,000 USD) in additional revenue. Canary Technologies, used by over 20,000 hotels globally, enhances operational efficiency and guest engagement with its AI platform.
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Integration Issues Between Hotel PMS and RMS Can Significantly Impact Revenue Due to Data Inaccuracies
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12 October 2026📈 PMS and RMS integration issues can lead to costly revenue problems for hotels. Key challenges include delayed reservation data, incorrect inventory, and problems with rate updates. During high-demand events, these errors can result in rooms being priced incorrectly. Monitoring these systems through regular data comparisons and alerts is crucial. Integration complications, if unaddressed, lead to distorted revenue projections and missed opportunities. RevOptimum emphasizes the importance of accurate data for effective revenue management.
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Hotels Can Boost Profit by Monetizing Parking and EV Charging with AI and Revenue Management Strategies
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12 October 2026💰 Parking and EV charging can shift from cost centers to profit streams with smart strategies. Hotels increased parking revenue by 10-40% by applying revenue management principles. Hidden revenue streams exist in everyday services through strategic realignment. Successful teams use AI-powered insights for seamless guest experiences without massive capital overhauls. Enhanced team collaboration and data analysis boost hospitality profitability and guest satisfaction. Most hotels need sharper awareness and team alignment, not entirely new revenue streams.
