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10minhotel

291 posts
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  • 2 min

A King’s Ransom… but for what?

💻 Hyatt refused to pay ransom after a data breach, prioritizing reputation over customer data security. Industry applause for this stance overlooks the risk to customer data, auctioned on the dark web. Companies often suffer minimal financial impact, with fines as low as 15 cents per record, as seen in past breaches like Marriott's. The decision, deemed noble, leaves guests vulnerable to identity theft, revealing a disconnect between corporate integrity and customer protection.
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  • 3 min

Despite operational pressures intensifying worldwide, guest satisfaction climbs again

📈 Global guest satisfaction reached 86.7% in 2025, based on 40M reviews from 12,000 hotels. Shiji's report highlights a 0.5 pp increase in the Global Guest Review Index, driven by 3-star and 4-star hotel improvements. The Middle East saw the highest growth (+0.8 pp), while Asia led with an 89.4% GRI. Google reviews surged 15.7%, narrowing the gap with Booking.com. 5-star hotels achieved a 90.4% GRI, reflecting rising luxury expectations.
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  • 3 min

US vacation rental market enters 2026 with weak early demand, but pricing points to a late rebound

📊 Key Data's Q1 2026 report shows U.S. vacation rental operators adjusting strategies amid late bookings. January's occupancy is 6% lower YoY, narrowing to 3% by March. ADR increases 2% in January, 4% in February and March. Regional highlights: Mid-Atlantic and New England see 18% RevPAR growth, Western U.S. sees 8%. Airbnb captures 54% of reservations in Q4 2025. Direct bookings fall to 21% of reservations but still account for 28% of revenue.
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  • 3 min

Hospitable launches first-of-its-kind Trip Insurance upsell, unlocking new passive revenue for hosts and property managers

💰 SAN FRANCISCO, 21 January 2025 – Hospitable launched an automated trip insurance upsell for short-term rental managers. In the US, hosts can earn commissions from guest-purchased travel protection, potentially earning up to $190 per purchase, averaging $19.80 per policy. This feature integrates into Hospitable’s guest portal, allowing coverage addition up to 24 hours before check-in. This transformation highlights a tech-driven shift toward effortless revenue streams in the short-term rental industry.
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  • 3 min

Hotels experience 95% lift in average order value when guests can book experiences online, new data shows

🏨 London, 20 January 2026 - Hotels using Journey's platform see a 95% AOV surge by offering curated experiences with bookings. Extras boost booking revenue by 16% and spa services increase AOV by 44%, from £371 to £534. Marketing efficiency improves with ad spend returns rising from 13 to 30. Repeat guests spend 1.5 to 2 times more. Simon Bullingham emphasizes treating experiences like revenue products boosts performance. Journey aids over 750 properties in enhancing guest experiences.
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  • 3 min

No More Guesswork: How Pace Analytics Uncovers the ‘Why’ Behind Hotel Performance Changes

📈 Pace Analytics, by LodgIQ, streamlines revenue management by integrating root-cause insights directly into the RMS, saving time on analysis. It enables users to filter data by room type, segment, or distribution channel and view up to a year of pickup data in one screen. This tool allows revenue managers to diagnose performance shifts swiftly, providing transparency and eliminating the need for multiple systems, thereby significantly reducing daily tasks and enhancing strategic focus.
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  • 3 min

Hotel Staffs Do Not Need to Work Harder, Just Smarter

💻 According to the 2025 h2c study, 66% of hotel chains report AI enables teams to focus on strategic tasks; only 13% noticed a reduction in team size. Hotels in Europe and North America use AI and automation to cut manual workload, allowing staff to engage more with guests. Trust in AI scores 6.6/10, with reliance at 4.7, indicating human presence is still valued. Key objective: optimize AI to enhance human-centric hospitality.
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  • 2 min

Layers of Simplicity

💻 The new Model Context Protocol (MCP) simplifies AI interactions by reducing thousands of API connections to a single interface, enhancing efficiency and integration. However, it adds complexity and costs, as software providers will likely adopt provider-specific MCPs, creating new revenue streams through transaction fees or subscriptions. While aiming for simplicity, this approach results in a more intricate backend. Mark Fancourt questions the layers added to achieve this simplified digital future.
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