Posts by author

10minhotel.com

1095 posts

10minhotel.com est le premier site web français dédié aux professionnels de l'hôtellerie, offrant une centralisation d'informations, de nouvelles, de tutoriels et de meilleures pratiques dans le secteur. La plateforme, intuitive et conviviale, donne accès à des conseils pour améliorer différents aspects de la gestion hôtelière. En complément, le site propose le podcast "10 min pour un hôtelier", proposant des analyses, des interviews d'experts et des conseils pratiques. Le but de 10minhotel.com est d'aider les hôteliers à rester informés et compétitifs sur un marché en constante évolution.

Cartoon showing two shopkeepers arguing over price while a crowd watches; captions promote caring for customers over low prices (Anyone can compete on price...).

2 min

Building Customer Trust and Experiences Post-Sale Is Key to Out-Servicing Competition, Says Industry Expert

💸 Group 1 Automotive, with over 250 locations in the U.S. and U.K., emphasizes post-purchase customer interactions, as customers return for service 12 times more than for new purchases. CEO Daryl Kenningham highlights that while cars are sold at competitive prices, the focus is on after-sales experience to build trust. Similarly, Amazon maintains customer loyalty through reliable service, despite not always offering the lowest price, emphasizing ease of returns and trust over price competitiveness.

Aerial view of a sunny coastal city with white-sand beach and turquoise water, lined by modern high-rise buildings beyond the shore.

3 min

Global Travel & Tourism Investment Surpasses $1 Trillion in 2025, Contributing $11.6 Trillion to World GDP

🌎 Global Travel & Tourism investment surpassed $1 trillion in 2025, growing 8.5% year-on-year, contributing $11.6 trillion to global GDP. The US, China, India, and Saudi Arabia invested nearly $500 billion, fueling growth in infrastructure and tourism. Spain’s tourism sector contributed 15.3% to its GDP, backed by €3.4 billion in EU funds. WTTC predicts Travel & Tourism will contribute $17.1 trillion to the global economy by 2036, supporting 89 million jobs.

White marble mosque courtyard with grand arched entry, domed roof, and visitors exploring the plaza.

3 min

Middle East Travel & Tourism GDP to Decline 14.5% in 2026, Forecasts Recovery to $605 Billion by 2036

🗺️ WTTC projects a 14.5% drop in the Middle East's Travel & Tourism GDP from $386 billion in 2025 to $330 billion in 2026 due to geopolitical disruptions. Despite this, the region is expected to become the fastest-growing globally from 2026 to 2036, with a 6.3% annual growth rate, reaching $605 billion. Key contributors include Saudi Arabia, UAE, Oman, and Qatar. Leadership in investment and infrastructure, especially Saudi Arabia's Vision 2030, drives this recovery and growth.

Fairy-tale castle perched on a hillside amid dense forest with green valley and lake in distance, under a blue sky with clouds.

4 min

Kempinski Launches E.R.A.s Concept at Hotel Vier Jahreszeiten Munich, Offering Unique, Immersive City Experiences

🏨 Munich, October 2023 – Kempinski introduces the E.R.A.s (Experience Real Access) at Hotel Vier Jahreszeiten Kempinski Munich, offering unique city experiences. Guests can explore Bavaria's royal history with Wittelbach historians, savor Munich's six main beers with a certified sommelier, and run with World Cup champion Lothar Matthäus. Initiated by Resident Curators, these experiences emphasize local connections. Kempinski, founded in 1872, plans to extend E.R.A.s across its portfolio, beginning with Prague's Augustine Hotel.

Professional woman with short blonde hair and round glasses sits at a wooden table, arms crossed, in a gray blazer.

5 min

Kempinski Advocates Intentional Hospitality Over Excess to Enhance Guest Experience in Luxury Hotels

📍 Luxury hotels face a paradox as rising rates clash with customer expectations. Guests question the value, like paying $50 for a minibar cocktail. Intentional hospitality is key, focusing on emotional precision rather than abundance. Kempinski emphasizes generosity, offering local snacks and lobby treats, enhancing guest experiences without extra charges. This approach fosters loyalty and repeat visits, shifting focus from mere amenities to meaningful experiences. The future lies in offering what truly matters at the right moment.

Spreadsheet of a 10-year hotel mortgage‑equity valuation model with cash flows, ratios, and present value calculations

7 min

Hotel Valuation: Debt Coverage Ratio Method Yields More Accurate Assessments, Outperforming Loan-to-Value Approaches

📈 In this blog post, we delve into the intricacies of hotel valuation. When appraising hotels, experts like Steve Rushmore emphasize using a mortgage-equity technique. The debt coverage ratio (DCR) method offers a reliable valuation by focusing on observable inputs like the DCR, loan-to-value ratio, and annual mortgage constant. For example, applying these to a $5,000,000 net operating income results in a hotel value of $59,300,000. This method reduces subjective assumptions, ensuring a more defensible valuation.

3 min

United Hospitality Management Expands in India with Three New Hotel Management Agreements Adding 182 Keys

🏠 United Hospitality Management (UHM) signed three new hotel agreements with IHG Hotels & Resorts, adding 182 keys to its India portfolio. Scheduled to open between 2027-2029, the properties include Garner Corbett (50 keys), voco Kanatal (92 keys), and Garner Ahmedabad (40 keys). UHM seeks to manage 100 hotels in India, reflecting growth in domestic travel and investor confidence. UHM's India expansion began with Rosastays acquisition in December 2025. The company manages 24 properties in India.

Person in a white hoodie wearing blue sunglasses reads a Forbes magazine outdoors on steps.

2 min

Forbes Travel Guide Launches Debut and Curated Collections Featuring New Hotels, Cruises Including 14 Mandarin Oriental Openings

📖 Forbes Travel Guide launched "Debut" and "Curated" collections, spotlighting new luxury hotels and cruises beyond the Star-Rated portfolio. Headlining the Debut collection are 14 Mandarin Oriental hotels opening over 18 months. These collections provide early insights into luxury developments without current Star Ratings, ensuring transparency. Properties are displayed on MeridianV, FTG's platform for 10,000 luxury travel advisors. Forbes Travel Guide has offered trusted luxury hospitality advice for over 68 years.

3 min

eLong Hotel Group Commits to 100% Cage-Free Poultry and Expands Plant-Based Options by 2030 Across 4,500 Hotels in China

🏨 eLong Hotel Group, with nearly 4,500 hotels across 300+ Chinese cities, commits to using 100% cage-free poultry and increasing plant-based menu options by 2030. This policy, aimed at enhancing food safety and animal welfare, showcases the industry's shift towards sustainability. Ranking 7th in China and 19th globally, eLong's strategy emphasizes hospitality's role in societal responsibility, setting a model for food system sustainability in the tourism sector.

Abstract dashboard with a central grid and four highlighted yellow blocks; left-side labels read Pricing, Scheduling, Guest service, Forecasting.

5 min

Hospitality Industry Lacks AI Accountability as Algorithmic Decisions Outpace Human Oversight in Hotel Operations

🏨 AI is deeply embedded in hotel operations, influencing decisions without adequate accountability structures. Key areas include room rates, labor scheduling, guest interactions, and procurement forecasting. Often, those closest to AI outputs lack authority to challenge them. Effective governance requires clear accountability, ensuring someone can override AI outputs promptly. Statistics illustrate insufficient control: "Revenue manager, if they still look" isn't sufficient. Establishing human oversight in AI-driven decisions is crucial to prevent errors from scaling unchecked.

Input your search keywords and press Enter.