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Automatic

2023 posts
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  • 7 min

A practical guide to guest journey automation for small hotels and B&Bs

💻 Guest journey automation for independent hotels optimizes pre-stay, in-stay, and post-stay phases to save time and enhance guest experience by reducing repetitive tasks. Pre-stay automation focuses on setting expectations and reducing emails. In-stay automation supports real-time guest needs discreetly. Post-stay automation gathers feedback and encourages repeat bookings. Lighthouse, used by over 70,000 hotels in 185 countries, offers integrated solutions for seamless guest experience and operational efficiency.
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  • 2 min

Bleisure Travel: When Work Trips Start Feeling Like a Getaway

🛠️ In 2024, bleisure travel surged by 25%, with TravelPerk projecting over 500% growth by 2033. This trend is transforming business trips into leisure experiences through multi-functional spaces and flexible booking options. Hotels are increasingly integrating local culture and personalized services, catering to travelers seeking both productivity and relaxation. Since 2011, GCSTIMES has led sustainable development in hospitality, operating in 140+ countries with centers in China, the US, UAE, France, and Australia.
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The 2026 Hotel Operations Index: Progress, Pressure, and the Path Forward

💻 2026, hospitality industry. Who? Hotel owners, operators. What? Tech investment with slow operational impact. How? Fragmented data, manual workarounds. Key stats: 52% see slow progress; only 11% have full tech integration; 91% use manual reporting; 15% confident in data accuracy; 27% use over 7 platforms; 27% spend 11+ hours on data reconciliation. AI: 25% ready, 40% not. Needs: Stronger data foundations for AI benefits.
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  • 4 min

Madrid prepares for its most anticipated debut: Nômade Temple Madrid Opens Spring 2026

🏨 Opening in March 2026, Nômade Temple Madrid marks Nômade's first European venture. Located on Gran Vía, it features 93 rooms, including two penthouses. The Main Restaurant seats 112 guests, while the rooftop bar offers city views. The GÖN House of Healing spa includes a hammam and cryotherapy. The Monopol space spans 300 sqm for cultural events. Designed as both a sanctuary and social hub, it merges luxury with cultural immersion.
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  • 2 min

Investment Program and Market Trends Are on the Agenda at the High-level 2026 Executive Vendor Summit, From HFTP and Hospitality Upgrade

📑 Hospitality Financial and Technology Professionals (HFTP) and Hospitality Upgrade plan the Executive Vendor Summit (EVS) at Hilton Fort Worth. This event, aimed at C-level executives in hospitality tech, includes networking, roundtable discussions on mergers, market trends, and cloud technology. Mike Sung and Michael Goldrich will speak on Web3 and AI's impact on hospitality, respectively. The summit concludes with a CIO panel. HFTP, founded in 1952, supports the hospitality industry globally.
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  • 2 min

IHG Hotels & Resorts and Ruby Group Bring Its First U.S. Ruby Hotel to Chicago

📍 IHG Hotels & Resorts will launch Ruby Hotels in downtown Chicago. Who? Ruby Group with Berk Properties. What? Transform the Inn of Chicago into a 22-story hotel with 412 rooms. When? Renovation starts in 2026, opening planned in 2027. Where? One block east of the Magnificent Mile, Chicago. How? Through a 30-year franchise agreement and a comprehensive renovation. IHG aims to expand Ruby to 120 global hotels in 10 years and 250 in 20 years, leveraging its German roots.
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