American Airlines profits sink
American’s profits declined 46% in the second quarter as it reels from a controversial direct selling strategy and an imbalance in domestic seats Jul 25, 2024 CEO Robert Isom attributed…
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Ryanair wins Booking.com ‘screen scraper’ case
A U.S. court ruled that Booking.com violated the Computer Fraud and Abuse Act by accessing part of Ryanair’s website without permission Jul 25, 2024 Ryanair has been embroiled in a…
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Hotel revenue managers still seeking predictability
With travel segments recovering at different paces, it’s a challenge for revenue managers to dig in and forecast the future Jul 25, 2024 Speaking at HSMAI’s Commercial Strategy Conference, Erica…
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Apple Maps now available in public beta on the web
Apple Maps has entered the web mapping arena, positioning itself directly against Google Maps, a longtime leader in web mapping Jul 25, 2024 The web version of Apple Maps mirrors…
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Consumer Trends
Hi, it’s Dan Frommer. What’s driving growth in the beauty industry? And what’s the deal with Zyn? I’m excited to share a new Consumer Trends Report report, my latest collaboration…
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The first AI voice guest service agent for hotels
Meet KITT, THN’s AI-driven guest service agent that handles reservations and responds to guest queries Jul 24, 2024 The Hotels Network (THN) announces the launch of KITT, the first AI…
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Luxury air travel gets personal
Offering a whole array of seats and experiences explicitly designed for people’s specific needs, Lufthansa is aiming to make air travel a truly personal experience Jul 24, 2024 If you’re…
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Intrepid Travel is making the leap into hotels
The company is venturing into lodging with an acquisition strategy that aims to improve the way its travelers experience hotels and accommodations Jul 24, 2024 Intrepid has added two hotels…
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Hoteliers must dig deeper into the profitability of demand
The hotel industry can be overly focused on gross revenues and not look closely enough at the profitability of different channels Jul 24, 2024 Speaking during the “Solving the Profit…
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Fastest-growing U.S. business travel markets
Five U.S. markets have recently seen the fastest growth in business travel spending, according to American Express data Jul 24, 2024 American Express looked at the recent growth in its…
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