Colin Tessier - 10 Minutes News for Hoteliers - Page 2

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3 min

Mews Named Official PMS for AAHOA, Providing 20,000 US Hotels with Comprehensive Technology and AI Solutions

📈 In February, the Asian American Hotel Owners Association (AAHOA) appointed Mews as its official property management system (PMS), impacting nearly 20,000 hotel owners in the U.S. Mews President Mike Coscetta emphasized this partnership as a major growth opportunity, highlighting Mews’ ability to aid hotel owners with cost reduction and profitability through integrated solutions. The industry is shifting towards cloud-based systems and AI integration to enhance hotel operations, with Mews positioned to leverage these advancements.

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4 min

Hotels Urged to Implement Routine Bed Bug Detection and Training Amid High Turnover, Says Orkin Expert Ben Hamza

🛌 Bed bugs remain a significant issue in the hotel industry, especially during high turnover periods. Dr. Ben Hamza emphasizes early detection and staff training to prevent infestations. Hotels should inspect mattresses, seams, and furniture, using professional help and trained canines if necessary. Mistakes include complacency and lack of routine checks. Technological solutions, such as interceptors and detection devices, are vital. Effective management includes regular inspections and possibly setting up monitoring programs to prevent costly disruptions.

Hotels Face Challenges in Reducing Food Waste but Find Value in Recovery Programs, Says Food Recovery Network CEO

🥗 Hotels are tackling food waste to boost sustainability and reduce costs. In 2023, the Food Donation Improvement Act enhanced liability protections for donors. The Food Recovery Network, with partners like Gaylord Pacific and Gaylord National Resorts, demonstrates successful food recovery practices. Hotels benefit from tax incentives, reduced waste-hauling fees, and improved brand reputation by donating surplus food. Food waste is a major greenhouse gas contributor; diverting it helps meet net-zero goals and supports local communities.

StayFull Wins Judge's Choice Award at E20X North America 2026 for AI-Native Property Management System

🚀 Hospitality Financial and Technology Professionals (HFTP) hosted the 11th E20X North America competition at HITEC 2026 in San Antonio, Texas, presenting a $5,000 prize. StayFull, led by CEO Mergim Kacija, won the Judge’s Choice Award for its AI-driven PMS. Abra, under CEO Josh Ellis, won the People’s Choice Award, enhancing hospitality personalization. Altek AI improved email response efficiency by 75%, while Optylink optimizes device configurations. The event showcased AI’s role in transforming guest experiences and operational efficiency.

4 min

Socially Intelligent Robots Like Nylo Enhance Hospitality by Assisting Staff and Elevating Guest Experience at HITEC 2026

🤖 2026, HITEC conference highlighted AI’s role in hospitality. Ajay Aluri and Scot Campbell discussed Nylo, a socially intelligent robot, aiding in guest interactions and repetitive tasks. Examples include Oto at Otonomus Hotel, Tulse at Marriott Tulsa, and José at San José Airport. Collectively, they completed 371,135 guest interactions and 22,657 conversations, supporting 70+ languages. Emphasis is on experience amplification, not job replacement, balancing ROI and ROE.

5 min

AI's Impact on Hospitality Explored at HITEC Conference in San Antonio, Highlighting Potential Changes in Guest Experience.

💻 June 15, San Antonio, Texas: HITEC conference gathers thousands in the hospitality industry at Henry B. Gonzalez Convention Center to explore innovative technologies. AI is a key focus, with discussions on its impact on booking, discovery, and guest experiences. Panelists like Keryn McNamara and Floor Bleeker highlight AI's potential to democratize distribution and enhance guest services. New roles like "agent supervisors" may emerge. Big brands may need to adapt to AI-driven changes.

3 min

Inn-Flow Experiences 40% Annual Growth, Expands Operations and Integrates AI to Enhance Hotel Management Solutions

📈 Inn-Flow, founded by John Erhart in 2009, has experienced 40% growth annually. In the last 12 months, they invested in personnel and infrastructure, moving to a new office in Raleigh, NC. The company focuses on integrating AI to enhance procurement, accounting, and labor tasks, aiming to boost accuracy and efficiency. AI supports workflow management, with human verification ensuring financial accuracy. Feedback indicates AI reduces repetitive tasks, allowing frontline employees to concentrate on guest services.

4 min

Stonebridge Appoints Paul Eckert as COO, Emphasizing Employee Engagement and Strategic Growth for 2026 and Beyond

📈 In May, Paul Eckert was appointed as the COO of Stonebridge. With 33 years in the industry, his career started at 15 as a dishwasher. Eckert's leadership philosophy emphasizes employee engagement and listening to frontline workers. He aims for a sustainable operations plan over his first 100 days. Stonebridge anticipates growth during the FIFA World Cup, America250, and expects a strong 2026, aiming for a successful 2027 by driving revenue and promoting internally.

3 min

Olympia Hospitality Stresses Flexibility as Key to Success Amid Weather-Related Travel Disruptions This Summer

🌦 The summer travel season is crucial for Olympia Hospitality in New England, with major events like the FIFA World Cup and America250 set to boost travel. However, unpredictable weather can disrupt plans, impacting hotel performance significantly. John Schultzel of Olympia Hospitality stresses the need for adaptable strategies, including flexible marketing and alternative indoor activities like movie nights and indoor pools. In this dynamic environment, success hinges on responsiveness and maintaining a focus on guest experience.

4 min

Hospitality CEOs Discuss AI's Impact on Industry Jobs and Customer Experience at NYU Conference

💻 From May 31 to June 2, 2026, hospitality industry leaders gathered at the New York Marriott Marquis for the NYU International Hospitality Industry Investment Conference. A key panel featured CEOs from Hilton, Hyatt, Accor, and IHG discussing AI's transformative role. Accor's Bazin estimated AI could replace a third of administrative jobs, while Hilton's Nassetta highlighted AI's potential for customization. Hyatt's Hoplamazian emphasized AI's role in enhancing guest interaction, underscoring the ongoing need for human touch in hospitality.

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