Colin Tessier - 10 Minutes News for Hoteliers - Page 3

4 min

Socially Intelligent Robots Like Nylo Enhance Hospitality by Assisting Staff and Elevating Guest Experience at HITEC 2026

🤖 2026, HITEC conference highlighted AI’s role in hospitality. Ajay Aluri and Scot Campbell discussed Nylo, a socially intelligent robot, aiding in guest interactions and repetitive tasks. Examples include Oto at Otonomus Hotel, Tulse at Marriott Tulsa, and José at San José Airport. Collectively, they completed 371,135 guest interactions and 22,657 conversations, supporting 70+ languages. Emphasis is on experience amplification, not job replacement, balancing ROI and ROE.

5 min

AI's Impact on Hospitality Explored at HITEC Conference in San Antonio, Highlighting Potential Changes in Guest Experience.

💻 June 15, San Antonio, Texas: HITEC conference gathers thousands in the hospitality industry at Henry B. Gonzalez Convention Center to explore innovative technologies. AI is a key focus, with discussions on its impact on booking, discovery, and guest experiences. Panelists like Keryn McNamara and Floor Bleeker highlight AI's potential to democratize distribution and enhance guest services. New roles like "agent supervisors" may emerge. Big brands may need to adapt to AI-driven changes.

3 min

Inn-Flow Experiences 40% Annual Growth, Expands Operations and Integrates AI to Enhance Hotel Management Solutions

📈 Inn-Flow, founded by John Erhart in 2009, has experienced 40% growth annually. In the last 12 months, they invested in personnel and infrastructure, moving to a new office in Raleigh, NC. The company focuses on integrating AI to enhance procurement, accounting, and labor tasks, aiming to boost accuracy and efficiency. AI supports workflow management, with human verification ensuring financial accuracy. Feedback indicates AI reduces repetitive tasks, allowing frontline employees to concentrate on guest services.

4 min

Stonebridge Appoints Paul Eckert as COO, Emphasizing Employee Engagement and Strategic Growth for 2026 and Beyond

📈 In May, Paul Eckert was appointed as the COO of Stonebridge. With 33 years in the industry, his career started at 15 as a dishwasher. Eckert's leadership philosophy emphasizes employee engagement and listening to frontline workers. He aims for a sustainable operations plan over his first 100 days. Stonebridge anticipates growth during the FIFA World Cup, America250, and expects a strong 2026, aiming for a successful 2027 by driving revenue and promoting internally.

3 min

Olympia Hospitality Stresses Flexibility as Key to Success Amid Weather-Related Travel Disruptions This Summer

🌦 The summer travel season is crucial for Olympia Hospitality in New England, with major events like the FIFA World Cup and America250 set to boost travel. However, unpredictable weather can disrupt plans, impacting hotel performance significantly. John Schultzel of Olympia Hospitality stresses the need for adaptable strategies, including flexible marketing and alternative indoor activities like movie nights and indoor pools. In this dynamic environment, success hinges on responsiveness and maintaining a focus on guest experience.

4 min

Hospitality CEOs Discuss AI's Impact on Industry Jobs and Customer Experience at NYU Conference

💻 From May 31 to June 2, 2026, hospitality industry leaders gathered at the New York Marriott Marquis for the NYU International Hospitality Industry Investment Conference. A key panel featured CEOs from Hilton, Hyatt, Accor, and IHG discussing AI's transformative role. Accor's Bazin estimated AI could replace a third of administrative jobs, while Hilton's Nassetta highlighted AI's potential for customization. Hyatt's Hoplamazian emphasized AI's role in enhancing guest interaction, underscoring the ongoing need for human touch in hospitality.

Red Roof Adds 3,500 Rooms in 2025, Expands into Canada, and Grows Ownership Community by 40 Members

🏨 In 2025, Red Roof added 3,500 rooms and increased hotel executions by 35%. They welcomed 40 new owners through RIDE and SHE, initiatives supporting women and underserved markets. In 2026, they entered Canada by converting a property in Vancouver. Red Roof aims to maintain momentum with a focus on quality and consistency. President Zack Gharib emphasizes genuine relationships and real results as key growth drivers, prioritizing long-term brand integrity over rapid expansion.

2 min

Design Firm //3877 Creates Naisho Room Speakeasy Within Watermark Hotel's Fitness Center in Tysons, Virginia

🏠 Twenty-five stories high at the Watermark Hotel in Tysons, Virginia, the Naisho Room is a hidden speakeasy within the hotel's fitness center. Designed by //3877, it offers Japanese spirits and small bites under Executive Sushi Chef Hobin Kim. Inspired by Tokyo's vibrant izakayas, the design features a sauna entrance and neon-lit bar. The project posed challenges, such as maintaining the fitness center's function, while capturing Tokyo's lively atmosphere through dark tones and metal accents.

4 min

Crescent Hotels & Resorts Celebrates 25th Anniversary with Portfolio Growth to 120 Properties in US and Canada

🏨 Crescent Hotels & Resorts, founded by Michael Thomas George in 2001, survived the 2008 economic crisis and the COVID-19 pandemic without laying off corporate staff, demonstrating durability. As of 2026, Crescent manages 120 hotels in the U.S. and Canada, pursuing quality over quantity. Celebrating its 25th anniversary, its emphasis is on ownership alignment, sustaining long-term staff, and maintaining deep owner relationships. Crescent's strategy has been approved by major luxury brands, including Marriott and Hilton.

Choice Hotels Unveils AI-Powered Solutions at 70th Annual Convention to Boost Revenue and Operational Efficiency

📱 Choice Hotels International launched AI-powered solutions at its 70th Annual Convention, with tools like CHARLIE, AgentCore, AgentForce, and RAISE designed to boost hotel performance. CHARLIE assists staff, while Choice Hotels Business Direct and EasyBid target business and group bookings. Agentic commerce integration is a priority, highlighted by Chief Data Officer Anna Scozzafava. President & CEO Patrick Pacious emphasizes technology's role in revenue growth for franchisees, continuing a decade-long AI journey.

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