Heather Sandlin - 10 Minutes News for Hoteliers - Page 10

5 min

Guest Satisfaction and Revenue Management Identified as Crucial KPIs for Hotel Success in 2026, Study Finds

🏨 In 2026, key hotel KPIs include guest satisfaction, revenue management, and operational efficiency. Emerging metrics, like sustainability indicators and digital engagement, are gaining importance. Leveraging advanced systems like Mews can optimise performance with real-time data and AI-driven insights. Mews supports over 15,000 customers in 85 countries. Cloud-based solutions streamline operations and foster collaboration, while IoT devices enhance personalisation. Establishing effective KPI monitoring systems is crucial for adapting strategies and maintaining competitiveness.

1 min

BH Group Begins Extensive Restoration of Ship and Castle Hotel in St Mawes, Plans 2026 Reopening

🏨 BH Group, last year, acquired the Ship and Castle Hotel in St Mawes, Cornwall, initiating a major redesign and rebranding project. The hotel, supporting 75 jobs, will feature 56 bedrooms, a spa, and dining facilities. Sureflow won the renovation contract. Reopening is planned for summer 2026, with full operations by early autumn. BH Group's prior £7.5m Falmouth project reflects its regional expansion strategy.

1 min

Stock Exchange Hotel Granted Planning Permission for 95 New Suites in Manchester, Opening Early 2027

🏨 Stock Exchange Hotel, Manchester, will expand with 95 suites by early 2027, featuring Arthur Hope, Bradshaw, and Norfolk suites. Designed by Autoban and operated by Troo Hospitality, the site will include a 1,000 sq ft traders lounge, a boutique gym, wellness facilities, and meeting rooms. It offers 48 parking spaces. Co-owner Winston Zahra emphasizes the expansion's role in meeting demand and investing in Manchester's hospitality.

Hotel du Vin Henley Completes £4.5m Renovation of Grade II Listed Brewery Site, Updating All 43 Rooms

🏨 Hotel du Vin Henley completed a £4.5 million renovation of its Grade II listed brewery site as part of a five-year investment programme. The renovation included redesigning all 43 guest rooms, creating a new front lounge, relocating the reception, and upgrading three meeting rooms. The bistro was also refreshed, with ongoing external facade renovations and courtyard improvements scheduled for spring. This project aimed to blend the building's history with a modern approach while retaining its unique character.

2 min

SevenStay Group Opens Third Luxury Aparthotel in Liverpool Targeting Corporate and Leisure Markets

🏨 SevenStay Group will open a new luxury aparthotel in Liverpool at 60 Old Hall Street on Saturday, March 7. After 12 months of refurbishment, the venue will feature 44 serviced apartments, accommodating up to six guests, with options including balconies, fully equipped kitchens, and some with Jacuzzi baths. Amenities include full fibre Wi-Fi, a concierge, and access to a nearby gym. A vegan café, The Wild Root, will open at the site in April.

4 min

SiteMinder Report Reveals 1.35% ADR Increase in 2025, Highlights Strategic Distribution for UK Hotels

📅 SiteMinder's 2025 Hotel Booking Trends report indicates a 1.35% rise in UK average daily rates to £191.55. Fridays averaged £215, the highest rate. July and August saw ADR increases of 2.4% and 1.7%, respectively. 81% of UK bookings were for one night, higher than the global 73%. UK domestic bookings were 70% of arrivals. G2 Travel joined the Top 12 booking channels. Agoda and TBOHolidays highlight growing Asian travel. Booking.com and Expedia lead with unchanged direct booking positions.

2 min

The Cumberland appoints GM and head chef to Hell’s Kitchen site

🍴 Cumberland Hotel, part of the Clermont Hotel Group, will open Gordon Ramsay Hell’s Kitchen in London in April 2026, with bookings starting in March. Santino Cicciari, with 20 years of hospitality experience, becomes general manager, and Kyle Lewis, with 20 years in the culinary field, is head chef. The restaurant will occupy a 7,500 square-foot space with over 200 covers, featuring four chefs’ tables and a dedicated bar area.

PPHE secures Park Plaza London Waterloo freehold

💰 PPHE Hotel Group plans to repurchase the freehold interest in Park Plaza London Waterloo. In June 2017, PPHE sold its interest for £161.5m with a 199-year lease and annual rent of £5.6m, now £7.3m. The buyback is set at £147.9m, with £136.5m from new debt. The transaction, expected to close soon, boosts strategic options and shields against rent increases, enhancing PPHE's capital recycling strategy.

2 min

Marriott welcomes ‘record-breaking’ EMEA growth in 2025

📈 Marriott's EMEA region saw "exceptional growth" in 2025, adding 170 properties and nearly 24,000 rooms, a 7.8% net room growth. The company secured over 230 signings, representing 31,000 rooms. Key growth markets included Germany, Italy, Saudi Arabia, UAE, and the UK. Nearly 50% of signings were conversions or adaptive reuse projects. Marriott's luxury segment hit a record with 40 deals, including sites in Bodrum, Jeddah, and Cape Town. The acquisition of citizenM added 19 hotels and 4,000 rooms.

Mannings Hotel & Apartments in Cornwall brought to market for £3m

🏨 Mannings Hotel and Apartments in Truro, Cornwall, is on the market for £3 million. Established in a Grade II listed Georgian townhouse, it features 34 rooms and a 70-cover restaurant with an AA Rosette. Since 1993, the owner expanded it in 2003 by adding nine self-catering apartments. The current owner is retiring, and Stephen Champion from Christie and Co is handling the sale. The property offers redevelopment potential within its private gated car park.

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