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Posts by author

Josiah Mackenzie

1123 posts
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  • 1 min

Profit Margins Under Pressure: How Smart Hoteliers Think About Profitability – Robert Mandelbaum

  • Josiah Mackenzie
  • 6 May 2025
🏨 Robert Mandelbaum, Research Director at CBRE Hotels, discusses the evolving profitability in the hospitality industry, addressing operator challenges and profit maximization strategies. Further resources include a profile on Mandelbaum and guidance on understanding P&L for career advancement are available through Hospitality Daily.
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  • 1 min

Understand Your P&L to Boost Profits and Accelerate Your Career – Robert Mandelbaum

  • Josiah Mackenzie
  • 5 May 2025
📊 Robert Mandelbaum, Research Director at CBRE Hotels, discusses the importance of analyzing profit and loss (P&L) statements in a podcast episode released on May 5, 2025. The insights are aimed at enhancing performance and career growth within the hospitality industry. The episode is featured on the Hospitality Daily Podcast and can be accessed at https://podcast.hospitalitydaily.com/robert-mandelbaum-pl-statements/.
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Meet Robert Mandelbaum: The Man Who Turns P&Ls into Playbooks

  • Josiah Mackenzie
  • 5 May 2025
🔎 On May 4, 2025, Robert Mandelbaum, Research Director at CBRE Hotels Research, was featured in an episode of the Hospitality Daily Podcast. The episode focused on Mandelbaum's expertise in transforming profit and loss statements (P&Ls) into actionable business strategies, referred to as playbooks. The event took place online, accessible through the podcast's website and various content distribution networks. No specific numerical or statistical data was provided in the extracted text of the article.
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  • 1 min

Could Sound Design Be Your Hotel’s Secret Weapon? (Dr Michelle Ulor & Clay Bassford)

  • Josiah Mackenzie
  • 4 May 2025
🏩 On May 3, 2025, Dr. Michelle Ulor, founder of Kinos Studio, and Clay Bassford, founder of Bespoke Sound, discuss the impact of sound design in hotels. Ulor leads a research-led music psychology consultancy, while Bassford's company specializes in creating custom soundscapes for hospitality venues. The conversation is part of a Hospitality Daily Podcast episode, focusing on sound design as a potentially underrated aspect of hotel ambiance and guest experience.
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  • 1 min

Finding Gold in Your ‘Data Attic’: How Margaritaville’s Chief Data Officer Unlocks Hidden Opportunities

  • Josiah Mackenzie
  • 2 May 2025
💰 Margaritaville's Chief Data Officer, Claudia Infante, utilizes data to reveal opportunities and refine customer experiences. On May 2, 2025, the Hospitality Daily Podcast featured her insights. Infante's strategy emphasizes innovation in Margaritaville's multifaceted operations. The podcast episode encourages businesses to apply the concepts discussed to benefit their operations and clientele.
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Don’t Assume, Listen: Margaritaville’s Secret to Guest-Led Innovation – Claudia Infante, Margaritaville

  • Josiah Mackenzie
  • 1 May 2025
🏩 Claudia Infante, Chief Data Officer at Margaritaville, reveals their innovation strategy on May 1, 2025: listen to guests and partners for improved products and customer satisfaction. Utilize the episode to inspire your team and enhance your business's service quality. 🎵 Soundtrack by Bespoke Sound, specializing in Music Identity Design for Hospitality Brands.
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  • 1 min

How Margaritaville’s “Surprise and Delight” Loyalty Strategy Drove $160M – Claudia Infante, Margaritaville

  • Josiah Mackenzie
  • 30 April 2025
🏖 Claudia Infante, Chief Data Officer at Margaritaville, executed a loyalty program amassing about 400,000 members, generating $160 million. This strategy, highlighted in an April 30, 2025 podcast episode, centers on guest delight to drive revenue.
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  • 1 min

Hospitality vs. Lodging: How Real Hospitality Drives Revenue and Profits – Claudia Infante, Margaritaville

  • Josiah Mackenzie
  • 29 April 2025
🏩 Claudia Infante, Chief Data Officer at Margaritaville, explains the difference between hospitality and lodging on April 29, 2025. Emphasizing the business benefits of investing in genuine hospitality services, she encourages applying the insights to enhance operations and customer experiences.
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  • 1 min

Get Out from Behind Your Desk (And Other Hospitality Career Secrets) – Claudia Infante, Margaritaville

  • Josiah Mackenzie
  • 28 April 2025
📌 Claudia Infante, Chief Data Officer at Margaritaville, discussed her hospitality career journey and the value of mentorship and relationship-building on April 28, 2025, in a podcast episode. She emphasized sharing ideas to enhance business and team performance.
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  • 1 min

A Corner Store, a Bus Driver, and the Moment Hospitality Changed My Life – Claudia Infante, Margaritaville

  • Josiah Mackenzie
  • 28 April 2025
📃 Claudia Infante, Chief Data Officer at Margaritaville, shared an early experience impacting her hospitality understanding on April 27, 2025. This episode features her personal narrative and encourages listeners to apply insights to their businesses. Music by Clay Bassford of Bespoke Sound accompanies the podcast.
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