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Posts by author

Josiah Mackenzie

1124 posts
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  • 9 min

The Moments That Made Me: citizenM’s Michael Levie Shares His Story

  • Josiah Mackenzie
  • 19 January 2025
🏨 Michael, intrigued by the hospitality industry since attending the Amsterdam Sonesta Hotel's opening weekend at age 10 or 11, ended up working 18 years for the same company after university, starting his career in the industry. In the mid-80s, as rooms division manager at the Sonesta Hotel in Cambridge, he worked with AI and revenue systems, sparking his interest in technology. Michael served nine years on the board of HFTP, including an extended presidency due to COVID, and emphasizes the role of culture and technology in enhancing guest and employee satisfaction in hospitality.
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  • 1 min

The Secret Sauce of Great Restaurant Concepts – Anthony Torres

  • Josiah Mackenzie
  • 18 January 2025
🍕 Key facts extracted include: Anthony Torres, a top leader in the hospitality industry, featured on the "Hospitality Daily Podcast" on Jan. 18, 2025; he offered insights into creating successful food and beverage concepts. The episode highlighted the significance of working with specialists and preserving concept integrity. The show's music was produced by Clay Bassford of Bespoke Sound. The episode was sponsored by Shiji Group, a global hospitality technology company recognized for exceptional support and implementation of technological solutions. Short summary: On Jan. 18, 2025, Anthony Torres, lauded hospitality industry leader, shared expertise on crafting unique food and beverage concepts on the "Hospitality Daily Podcast," emphasizing collaboration with specialists and concept integrity. Sponsored by Shiji Group, the episode's music was courtesy of Bespoke Sound, highlighting how technology enhances hospitality experiences.
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  • 1 min

Hyper-Local F&B Strategies to Keep Your Property Top of Mind – Anthony Torres

  • Josiah Mackenzie
  • 17 January 2025
🍽 Anthony Torres, an acclaimed hospitality industry food and beverage leader, shared tactics for keeping properties top of mind in a podcast episode on January 17, 2025. The episode highlighted hyper-local strategies, partnerships with influencers, and collaborations with local businesses. It was supported by Shiji Group, a leader in hospitality technology, and featured music from Bespoke Sound. Torres emphasized transforming guest experiences and implementing technology to improve business outcomes.
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  • 1 min

$30M in 2 Years: The Grand Wailea Case Study – Anthony Torres

  • Josiah Mackenzie
  • 16 January 2025
🏢 Anthony Torres, a top hospitality food and beverage leader, led the Grand Wailea to a $30M revenue growth over two years. Details were shared in a Hospitality Daily Podcast episode on Jan. 16, 2025. The episode was supported by Shiji Group, a global hospitality technology company. Music was produced by Clay Bassford of Bespoke Sound. More resources and episodes featuring Anthony Torres are mentioned.
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  • 1 min

Beyond OTA Savings: Why Direct Bookings Are Your Key to Understanding Guests – Chris Bowling, BWH Hotels

  • Josiah Mackenzie
  • 15 January 2025
🏨 On Jan. 15, 2025, Chris Bowling, Head of Digital and Consumer Marketing at BWH Hotels Great Britain, discussed the significance of direct bookings over OTA's and AI's influence on hospitality on the Hospitality Daily Podcast. His insights are detailed in "The Hotel Hype" newsletter, supported by Shiji Group, a global hospitality technology leader. The episode emphasized technology implementation for business improvement and guest experience enhancement.
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  • 1 min

How AI Helps Me Run More Profitable Hotels – Sean Murphy, The Bower

  • Josiah Mackenzie
  • 14 January 2025
🏨 Sean Murphy, General Manager at The Bower, discussed on Jan. 14, 2025, how AI optimizes hotel operations, enhances guest experiences, and contributes to profitability. The talk was featured on the Hospitality Daily Podcast.
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  • 1 min

How Creative Wellness in Hospitality Is Elevating Guest Experience and Driving Revenue Now – Lou Zameryka

  • Josiah Mackenzie
  • 12 January 2025
🏩 Lou Zameryka, founder of Alively and partner at Ventures Hospitality, discussed integrating wellness into hospitality on Jan. 12, 2025. The aim is to enhance guest loyalty and drive revenue. 🎧
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  • 1 min

50 Days, 50 Concepts: Rethinking Experiential Hospitality with Generative AI – Dylan Barahona

  • Josiah Mackenzie
  • 12 January 2025
🏩 Dylan Barahona shares his evolution from child Lego hotel builder to designer of immersive VIP experiences at events like Coachella on Jan. 12, 2025, emphasizing the role of Generative AI in transforming experiential hospitality.
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  • 11 min

Tech CEO-Turned-Hotel CEO Shares Tech Advice – Ben Rafter, Springboard Hospitality

  • Josiah Mackenzie
  • 10 January 2025
🏨 Ben's company operates 50 hotels, focusing on guest-focused technologies and ensuring their value through beta testing. Their dedicated strategy department of three, led by a former investment banker, evaluates new opportunities. They prioritize integration with existing systems and view hospitality intelligence—the interconnectivity of services—as crucial. Ben emphasizes the importance of implementing technology that enhances customer experience, aiming to predict and fulfill guest preferences. Behind-the-scenes technology is also a key area, aimed at improving efficiency and job satisfaction for staff. Ben suggests future-proofing through adaptable technology frameworks and personalized guest interactions.
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  • 1 min

What Happens When a Tech CEO Leads a Hotel Company – Ben Rafter, Springboard Hospitality

  • Josiah Mackenzie
  • 9 January 2025
🏨 In a January 9, 2025 episode, Ben Rafter, CEO of Springboard Hospitality, discusses his transition from the tech industry to hospitality, blending technology with a guest-centric approach. Insights include lessons from the 2008 financial crisis and the importance of data, personal development, and AI in hospitality. 🎧 Listen to transform these innovative ideas into action.
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