Value Subtract
The term “value add” has always fascinated me, mostly because of the sheer mental gymnastics hoteliers perform to justify it. We throw “value add” around like it’s some revolutionary marketing…
Share
Posts by author
Mark Fancourt
74 posts
Mark Fancourt is Principal Consultant and Co-Founder of TRAVHOTECH, a hospitality and travel technology consultancy based in Las Vegas. Recognised by HSMAI as one of the Top 25 Minds in Sales, Marketing & Revenue, he has more than three decades of global leadership experience as COO, CIO and Managing Director, and over 20 years in travel, hospitality, gaming and retail technology. He is a regular columnist for 10 Minutes Hotel News; his opinions on hotel tech are his own.
Power to The People!
We often hear about Enterprise Architecture in tech circles these days, don’t we? It’s the holy grail—neatly aligning your technology systems with your overarching business architecture to ensure operational capability.…
Share
To Dine or Not to Dine
“To dine or not to dine?” That is the question. Or at least, it’s the question I find myself asking as I stand in the lobby of a bustling eatery,…
Share
AI AI Captain!
The next seismic shift in capability—AI, automation, and digital platforms—is no longer coming; it’s here. It is the absolute operating reality above and within every hospitality business on the planet,…
Share
Anyone for tennis?
I was scrolling through the latest digital detritus this morning and stumbled upon a clip of a robotic tennis pro out of China. We’ve seen the Boston Dynamics dogs and…
Share
Split the Difference
I think it’s time we cleared the air on a fundamental distinction that often gets blurred in the frantic pace of our industry. I’m talking about the divide between being…
Share
Feel the Vibe
Have you heard the one about the “Vibe Coder”? It’s the latest fascination sweeping through industry boardrooms, and frankly, it’s a total riot. Suddenly, everyone thinks they’re a software developer…
Share
